Post on 31-Mar-2015
MICROSOFT OFFICE DIAGNOSTICS
Kelli S. RembertMGMT 661
MICROSOFT DIAGNOSTICS TESTS
Microsoft diagnostic tests are used to prevent your computer from crashing and to correct errors immediately. It serves as a problem-solver for your computer maintenance.
Diagnostic tests are generated on MS Word MS Access MS Excel MS PowerPoint
VARIOUS TYPES OF TEST Microsoft Office Diagnostics performs the six specific
tests on all applications: Setup Diagnostic- tests files that may have been corrupted by
viruses or hardware along with registry settings Office 2007 installation.
Disk Diagnostic- investigates evidence of problems or errors with your hard drive. It specifically test checks for errors logged by the Windows system event log and The Self-Monitoring, Analysis and Reporting Technology (SMART) feature of your hard disk.
Memory Diagnostic- test that distinctively checks the reliability of the computer’s Random Access Memory (RAM).
Update Diagnostic-tests to make sure computer is current with installed and updated service packs from Microsoft Office 2007.
Compatibility Diagnostic-tests to ensure there are no conflicting versions of Microsoft Outlook on the computer.
Check for known solutions- evaluates the data on Office 2007 crashes that have occurred on your system; then it connects to a server to find solutions that are available for problems that caused these crashes.
WORD OPTIONS
To begin your diagnostics test, open the Microsoft Office button, and scroll down to Word Options, which is the first tab, located on the bottom of the frame.
RESOURCES
Once the Word Options menu is open, scroll down to Resources and double click on this option.
DIAGNOSE
From the Resources tab, you are able to access the Microsoft Diagnostics
PROBLEMS Once you click on
the Diagnose button, you will be prompted by Microsoft with a question: “Is Microsoft Office having problems?” If you wish to continue with the diagnostics tests, click continue at the lower-right hand corner of the screen.
RUN DIAGNOSTICS A Microsoft Office
Diagnostics Screen will appear with the various types of tests that will take place: Check for known solutions, Memory Diagnostic, Compatibility Diagnostic, Disk Diagnostic, and a Setup Diagnostic. Click on the Run Diagnostic button to complete the process.
STATUS
While the tests are running, there are status bars to demonstrate the time remaining to complete each individual test.
SUMMARY OF RESULTS
After the tests are complete, a summary is given of the diagnostics that were run.
To see the detailed reports, click on the detailed reports tab, located on the lower left-hand corner of the window.
DETAILED RESULTS
The detailed report describes specific results of each of the six tests that were run.