Post on 21-Jan-2015
description
Cooperation BetweenUser Experience Designers,
Developers and Quality Engineers
User Experience Conference – Building Usable Websites
User Experience Conference – Building Usable Websites
Hi, I'm Christian Jansen
A Typical Situation
User Experience Conference – Building Usable Websites
Customer Requests
User Experience Conference – Building Usable Websites
Concept Code QA
User Experience Conference – Building Usable Websites
Customer Receives
User Experience Conference – Building Usable Websites
==
User Experience Conference – Building Usable Websites
So, What Went Wrong?
– Unclear Requirements,
– Lack of User Input, and very often:
– Poor Cummunication
User Experience Conference – Building Usable Websites
Poor Communication
Unclear Goals
Question of Authority, Egoism
Lacking Ressources
Missing Qualified Employees
Missing Project Management Skils
Lacking Management Support
Insufficient Projectplanning
Deficient Stakeholder Management
Missing Project Management Methods
Technical Goals too High
0 10 20 30 40 50 60 70
GPM, PA Consulting Group, Project Management Study 2007
Why Projects Fail
Development Teams
User Experience Conference – Building Usable Websites
Developement QualityAssuranceUX Design
– Design an optimal interaction between a user and the system
– Deliver a system which is “functionally complete”
– Test the quality against specified requirements
User Experience Conference – Building Usable Websites
Specifications
User Experience Conference – Building Usable Websites
OpenOffice.org 2.0 – Toolbar Concept Specification
58 Pages fora Toolbar Concept
User Experience Conference – Building Usable Websites
Specifications
– Compelex– Leave room for interpretations– Often not read in detail
User Experience Conference – Building Usable Websites
Prototyping
User Experience Conference – Building Usable Websites
User Experience Conference – Building Usable Websites
User Experience Conference – Building Usable Websites
UX CustomerAgree on UI Goals
User Experience Conference – Building Usable Websites
UI Goals :
1. UI Elemements must matchApple iPhone HIG Standards
2. UI must match Brand guidelines
3. [ … ]
User Experience Conference – Building Usable Websites
1. UI Idea
InformGet Feedback
Dev
QA
Customer
Stakeholder
Prototype Dev QA
Customer
Stakeholder
User Experience Conference – Building Usable Websites
UX DevDiscuss Prototype
User Experience Conference – Building Usable Websites
Risk
Value
Low High
Low
High 1st ItemAvoid
2nd ItemLast
User Experience Conference – Building Usable Websites
Inform:Present to:
Prototype 2
Dev
QA
Customer Stakeholder
Start Developing
User Experience Conference – Building Usable Websites
UX QAQuality
User Experience Conference – Building Usable Websites
User Experience Conference – Building Usable Websites
●●●●●●Current password:
New password:
Confirm password:
Save Changes Cancel
Exception Handling
Exceptions
– Current password wrong
– New password to short
– New password to long
– New password does not meet minimum security standards
– Confirmed password does not match
– [...]
User Experience Conference – Building Usable Websites
UI Reviews
– Frequently: On Feature Level– Block feature integration if
UX quality is low
User Experience Conference – Building Usable Websites
Conclusion
User Experience Conference – Building Usable Websites
User Experience Conference – Building Usable Websites
– Align with Development and QA as early as possible
– Get rid of 200 page specifications
– Prototype iteratively
– When conducting a Usability Study invite Development and QA to attend
Christian Jansen – christian.jansen@sun.com
Thank you!