Post on 03-Oct-2018
Welcome and Introductions – Dennis Probst
1. Public Service Announcements:
Attending: Patricia Anderson, American Airlines; Elizabeth Beck, Foundation, Mark Bents, MAC; Susan Binger, Wings Financial; Marcus Brown, EHI; Phil Burke, MAC; Juliet Bukirwa, Wings Financial; Jamie
Chatelle, MAC; Val Daniels, Delta; Briana Fernandez, MAC; Terry Ferguson, Airport Foundation; Roy Fuhrman, MAC; Shannon Gale, MAC; Steve Gentry, MAC; Amanda Greene Guentzel (+ Harrison), MAC; Matt
Grimm, MAC; Liz Grzechowiak, MAC; Ron Hoffbeck, AeroServ; Butch Howard, HMS Host; Alan Howell, MAC; Warren Jenquin, CHSI-USA; Teresa Joens, Aero-Serv; Eric Johnson, MAC; Katlyn Kaiser, MAC; Nicole
Kiefer, MAC; Kevin Kirchberg, Delaware North; Lynn Klonowski, MAC; Adrian Kregness, MAC; Wendy Lauber, MAC; Bihn Le, Aero Serv, Heidi Leide, MAC; Cheng Lor, Aero Serv; Cat Lounsbury, MAC; Patty
Lupowski, Airport Foundation; Nick Maddox, St Croix Retail; Justin Malone, MAC APD; Matt Mamura, Foundation; Kae Mayer, MAC; David McMahon, TSA; Lori McEachern, Marsden; Jeff Nawrocki, MAC;Brian
Nevanen, CBP; Manny Perez, Subway; Brian Petersen, TSA; Amy Petruck, MAC; ; Dennis Probst, MAC; Jolene Putnam, McDonalds; Isabella Rhawie, MAC; Bridget Rief, MAC; Sarah Ryan, MAC; Beth Sandberg,
ABM Parking; Lindsay Scherer, MAC; Travis Schuckert, MAC; Scott Skramstad, MAC; Anne Skildum, MAC; Clinton Swisse, Endeavor Air; Mark Takamiya, MAC; Alissa Temple, Schmitty and Sons; Rick Valentino,
MAC; Saku Watson, Delta; Gary Warren, MAC; Jana Webster, Foundation; John Welbes, MAC, David Wueffel, Aero Serv; Jane Zaspel, Airport Foundation; Rebecca Zenk, American Airlines; Becky Zwart, Estes
MEETING NOTES FOR JUNE 8th, 2017
2. Committee Updates
a. Forum Committee: Save the Date for the Summer Forum, Thursday, June
29th at 1:30 PM with guest speaker Ryan Estis (of “Pouring Happiness”). We
encourage all managers and supervisors consider bringing at least 1
front line employee as the topic is “connecting employees to a shared vision
focusing on customer service”.
b. Travelers Advisory and Travelers with Disabilities Committee: TAC will
meet on August 14th and TDAC will meet on September 11th.
c. Benchmarking: Atif Saeed is leading the next round of Benchmarking for
Landside Operations and Parking. He met with the previous committee on
lessons learned and is currently forming his committee.
d. MSP Nice Celebration Committee: The Celebration will be held post-Super
Bowl and will be setting a date for the 1st committee meeting. New committee
members are always welcome!
e. Building on Success: Nicole Kiefer and Alan Howell presented on locations
for the 2nd employee breakroom! The prospective space is at the end of the
G concourse (behind Twin Burger) and will be on the main floor level and
larger than the C concourse space!
f. MSP Jobs: A reminder that the Jobs committee meets every month on the
second Tuesday at 8AM- next meeting on Tuesday, June 13th. The next
meeting will be discussing the next onsite MSP Job Fair- so all HR staff
members are encouraged to attend.
5. Construction Transition Updates: Alan Howell
Alan shared information on the rollout of a new self-
service bag drop system with Delta. Customers will
stop at the check-in kiosk to print their bag tags. They will
then move to the self-service bag drop machines where
they will scan their boarding pass. A biometrics lane with
a face scanning machine will also be tested. MAC will
also test self-bag drops with other airlines.
6. Concessions RFP Updates- Liz Grzechowiak
Phase 2 of the concessions RFP has begun! 19 total units are part of the proposal
(which breaks into 29-34 concepts); including 7 full service restaurants, 4 limited
service restaurants, 4 food courts, and 4 others (juice, snacks, coffee). June 22nd
Proposals are Due, and the September 25th Commission Meeting will be sharing the
approvals. Construction is scheduled for a kick off Post Super bowl, 2018 and
concluding the end of 2019.
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Congratulations to all who
participated in Relay for Life,
which raised $128,000- up from
$112 last year!
8. MSP Aficionados Wanted (We MSP)- Lynn Klonowski
Lynn went over the services that TA provides:
Travelers Assistance is also looking for more volunteers and would love your referrals!
Interested volunteers can apply at
http://airportfoundation.org/travelers-assistance-volunteering/
or can reach out to Lynn.Klonowski@mspmac.org
The next CSAC meeting is scheduled for Thursday, July 13th, 2017 at 10-11 a.m.,
T-1 Lindbergh, Airport Conference Center, Commission Chambers
8. MSP Nice Cards- The MSP Nice
cards list the MSP Brand Standards that
we use in our customer service training.
Please use these cards to recognize
MSP employees who are demonstrating
good customer service. If you need a
supply, please contact
katlyn.kaiser@mspmac.org or call 612-
726-5574.