Post on 23-May-2020
MEDAIRDream Book
September, 2018
Run a design thinking-ledworkshop to envision
innovative scenarios with the highest impact
Align process, technology,and organizational changemanagement plans into a
common, time-phased roadmap
Implement processreengineering, technology
solutions, and organizationalreadiness
DREAM DESIGN DELIVER
DAY 1 AMWelcome + IntroIntroduction; dream, design, deliver framework; methodology, approach
DAY 1 AM Context SettingMedair’s vision & dreams
DAY 1 AM Monitoring, Evaluation, & ReportingJourney mapping activity
DAY 1 AM / PMInspiration & DiscussionInspirational case studies off of the inspiration wall
DAY 1 PMHumanitarian Response & RecoveryJourney mapping activity and summary of key journey pain points
DAY 2 AMKey Problem StatementsDesign Thinking activities to cluster pain points and define key problem statements
DAY 2 AMIdeationDesign Thinking activities to rapidly develop and refine ideas that address the key problem statements
DAY 2 PMPrioritizationDesign Thinking activities to prioritize ideas based on associated value and difficulty and pitch ideas to the room
DAY 2 PMSelectionConfirm top 10-14 ideas and select final ideas to develop and pursue
DAY 3 AMVisioningWorking session to formulate Medair’svision around end-to-end digitization in humanitarian response
DAY 3 AMConcept DevelopmentDesign thinking activities to develop value proposition, underlying concept, visual prototype, and proposed pilot for each key idea
DAY 3 PMPitchingEach group pitches their fully developed ideas to the room
DAY 3 PMReflectionReflection on session progress and next steps
Dream Session Journey
Understand Medair Context
Map pain points in the
humanitarian response
journey across 4 personas:
• Donor
• Beneficiary
• Medair Staff
• NGO Coordination
Ideation
High-level ideation on how
new approaches and digital
could bring impact to the
humanitarian response
Medair Dreams
3 ideas with strong potential for
Medair and the humanitarian
sector
1 2 3
Content
Understand Medair context
We started the dream session by creating a common and deep understanding of how Medair operates…
A word from David Verboom
David Verboom
CEO Medair
“The way we bring relief to people in need must continuously
improve, innovate and adjust. At Medair we ask ourselves:
“How could we improve our assistance to those affected by crisis
and deliver aid in the most efficient, effective and impactful
manner?”
This question was leading the Dream, Design and Develop
initiative and resulted in promising ideas and dreams. By using
new approaches and innovative technologies as presented in the
Dream book, we can respond to crises more quickly, effectively,
and accountably than ever before. Putting our dreams into action
will enable us to reach and save more lives.”
We mapped the journey of 4 personas
COORDINATOR MEDAIR FIELDSTAFF
INSTITUTIONAL DONOR
BENEFICIARY
BENEFICIARY INSTITUTIONAL DONOR
We came with different journeys…all reflecting a different perspective on how Medair’s work is perceived from the Persona perspective.
MEDAIR FIELD STAFF COORDINATOR
We came with different journeys…all reflecting a different perspective on how Medair’s work is perceived from the Persona perspective.
• Double counting of beneficiaries within and across NGO’s
• It takes a long time to compile information before you can start providing services
• Other NGO’s are providing data that is conflicting or contradicting
• Vulnerability scoring with a standardized set of questions is missing across NGO’s
The following pain points emerged
INSTITUTIONAL DONOR JOURNEY
BENEFICIARY JOURNEY
COORDINATOR JOURNEY
FIELD STAFF JOURNEY
• Donor Standardized Indicators are missing to fill proposals and concept notes
• How to ensure innovation takes place?
• How to scale this innovation?
• I feel alone & helpless
• Fairness - What I got is not what I needed. Are the others getting more than what I got?
• Transparency - Why do you need to collect sensitive data?
• Its not clear to me, who can help me with what?
• I don’t have enough influence in selecting the services I need
• Where can I find high quality and accurate data?
• The technology is complex, I prefer technology which is invisible and intuitive
• I don’t have the real time data and a date stamp on historical data is missing
• I have the feeling there is a lot of duplication and inefficiency because everyone creates its ‘own’ source of truth (spreadsheets)
Let’s start to DreamThe team brought together the following long-term goals…
DIGITAL INNOVATION
• How might we provide an efficient and effective beneficiaries’ case management system?
• How can we predict crisis before they happen?
• How might we create a culture of digital innovation?
SERVICE IMPROVEMENT
• How might we enable beneficiaries to influence interventions and enhance service delivery?
• How might we assess and measure to optimize service to beneficiary?
• How might we be more human in our delivery of aid?
DATA COLLECTION & REPORTING
• How might we collect the necessary data in a safe, easier and usable way so we can spend more time helping beneficiaries?
• How might we collect data (near) real-time?
• How might we use the right data in the right place at the right time in an easy way?
• How might we empower communities with their own data?
• How might we remove the pain of reporting in standard ways?
A process to make data available to
communities
OUR RIGHT DATA
Using IOT for data collection & linking
expected beneficiaries’ behavior and
practices
SENSE QUALITY
EXPECT THE UNEXPECTEDUsing an AI driven solution for predicting
upcoming crisis situations in different
geographies
A common data model and data collection
tool for NGO’s with Analytics and Visualization
tools
ONE REPORT
Storyboard for program/project to incorporate
feedback and votes from beneficiaries & comm.
leaders
AGILE STORYBOARD
Storytelling to ensure sensitization towards
the future of communities
OUR STORY, OUR FUTURE
VOICE 2 FORMUse of voice-recognition and transcription
to interact and collect data from beneficiaries
GOOD DATA AIData quality indicator using the technology of AI
Use of IOT sensors and QR Codes to receive
real-time feedback
OUR VOICE NOWDriving innovation by promoting a culture of
creative impact
CREATIVE IMPACTDIGITAL SAFARI
Periodic discussions among key
stakeholders to discuss the possibilities in
tech. landscape
Nu
mb
er
of
vo
tes
3 Dreams emerged out of 10 conceptsConcepts were raised and clustered where possible. After discussion, the group voted for the 3 most interesting
concepts with the most expected impact for Medair.
CL
US
TE
RE
D C
ON
CE
PT
S
Persona in Focus – Emergency Response Team StaffCurrent StateAs part of the emergency response team in South Kendera, two key factors are crucial; speed and information. It is very chaotic when disasters strike; you try to gather as much information as you can. Sometimes information is available in reports, from cluster meetings and security coordination. However, we often lack the most essential and actual source of information coming from the people on the ground; the local voice. This is information that is exchanged before it even hits the news. Taking action based on these local voices enables us to analyse the situation better and respond quicker and more efficient.
Desired Future StateIn South Kendera, multiple emergencies can happen at the same time, but we only have the capacity to deploy a few small teams or one bigger team. The wish is for a tool that performs ongoing monitoring of local social media. For example, when a crisis hits, a lot of messages are generated via social media. The tool monitors tweet-tags like #JusticeForKendera, #shooting, #gunshots. A risk rating will indicate the severity of the alert. Our emergency response team only deploys when we have done proper research on the data as it could be biased information. Based on this analysis combined with other sources we decide when and where to respond, taking into account the security risks for our staff.
Social media is one source. At a later stage, other sources could be included in the tool, like weather patterns, satellite information, news publications, press releases, internal skype information, fuel prices, and picture analysis, etcetera.
The Medair staff is looking to…
• Introduce another signal or data point that would allow Medair to better anticipate upcoming crisis
• Investigate potential crisis concerns as soon as possible
• Reduce lead time of reaching and assisting on ground operations
Dream 1 – Local VoicesImproving potential crisis prediction by incorporating on ground local voices in the decision making process
ONGOING
MONITORING
The tool performs ongoing
monitoring of local voices to
predict a crisis
STAFF
VALIDATION
The staff validates the
results that came out and
rates every possibility with a
risk severity indicator
TEAM
CONNECTION
The team connects internally
and with other NGOs
through the different clusters
to make a decision.
FEEDBACK
LOOP
A feedback loop is set-up
to improve learnings with
the tool
HOW DOES IT WORK?
WHO IS IT FOR?
Medair Emergency Response Team
BENEFITS FEATURES
• Investigate potential crisis concerns as soon as possible
and reduce the lead time to respond.
• Identify upcoming crisis’ sooner
• Pre-position supplies and resources
• Keep Medair staff and beneficiaries safer
• Prepare/Request funding resources for emergencies
sooner.
• Monitors social media mentions like #JusticeForKendera,
#shooting, #gunshots
• At a later stage, other sources could be included in the tool,
like weather patterns, satellite information, news
publications, press releases, internal skype information, fuel
prices, and picture analysis, etcetera.
• Cognitive services
WHY MIGHT IT FAIL?
• False alarms as this can be subjective
• Tool requires some manual maintenance, e.g. updates
to latest tweettags, that might be overlooked
HOW MIGHT WE MEASURE SUCCESS?
• # of successfully predicted crisis’s
• Lead time from start of the crisis until Medair has reached it
Dream 1 – Local Voices - Roadmap
1. DEFINE MINIMUM REQUIREMENTS FOR
THE FIRST POC
Define what a dashboard could look like
Identify recent events that are relevant for the tool
Play fictive scenario’s to understand how decisions are influenced
Identify1 to 2 missions to introduce a PoC
2. DEFINE CHANNELS AND WAYS TO
MONITOR EVENTS
Select appropriate social networks to monitor for the selected missions
Define key words and key events
Make a link between monitoring and dashboard feed
Define the organizational set-up to run the POC
3. PROTOTYPE POC
Support team to perform regular monitoring and feed the dashboard
Define KPI threshold for sentiment monitoring and rules on what to include and what not
Inform steering meeting with inputs from dashboard and observe how decisions are made
Gather lessons learned after a few months
4. DESIGN AN MVP FOR THE PRODUCT
Define a dashboard with new elements that could be automatized
Look at existing platforms and solutions that could support
Identify 1 to 2 missions at Medair where the tool could be used
Estimate cost for launching an MVP
Reach out to potential organizations and partners to join forces on the MVP
Dream 2 – THE OWLCommon data standard and data measurement within one NGO and across NGO’s to exchange information
Persona in Focus – Coordinator/StaffCurrent StateAs Medair staff, coordinating internally and externally, we often face challenges to find and work with the correct data. Data and reports are often conflicting and contradicting. To get a shared understanding across the sector, a lot of coordination, and therefore time is required. During assessments, we don’t always have insight whether a beneficiary has spoken to another organization or Medair before and what help we provided. There is no overview of referrals from other organizations. There are no standard report formats. Different NGOs interview the same households as organizations have a different list of questions, hence the format is not easily exchangeable..
Desired Future StateThe OWL system (data model and registration tool) envisions creation, maintenance, and adoption by the emergency relief ecosystem. A common dynamic data model is vital as a foundation for the sector. On top of this model different registration, collection, and reporting tools can be developed.The data collection tool will be using the data model, and therefore forms are standardized. When there is interaction with the beneficiary, I can see who approached the household, Medair or other organizations, and review the most critical information. I don’t have to revisit a household that was visited by another organization recently. I will have insight in the list of referrals that require Medair’s help and inform other organizations of referrals I made. I can see what support they received from other organizations. I can analyse trends through different types of dashboards of Medair’s projects. I can exchange this information with someone from another organization and speak the same language. The cluster doesn’t need to call me as they already have access to the data Medair collected.
Coordinators and Staff are looking for ways on how to
• Agree on data standards and data collection within Medair and across organizations
• Better register beneficiaries and their earlier encounters with other organizations
• Better coordination with other Non-Profits and UN agencies
• Reduce the effort on manual data collection on long lists of questionnaires via house visits
BENEFICIARY
REGISTERS
The Beneficiary registers with
his fingerprint or Iris-scan
at Medair. During a
registration, technology like
Voice2Form can be used
during the conversation
with Medair staff. If the
beneficiary was registered
before by another NGO,
registration forms would be
pre-filled and updated.
AI TOOL
The programme funding
manager checks the
document that is
generated by the AI tool,
that serves as input for
funding proposals send
to donors
HOW DOES IT WORK?
WHO IS IT FOR?
Coordinators and Staff at Medair
MEDAIR
IDENTIFICATION
Through identification, Medair can
see earlier encounters with other
NGO’s and access the
questionnaires that were filled by
the other NGO, preventing
repetition of the same questions.
MEDAIR
COORDINATOR
Medair coordinator can see
what was provided by the other
NGO already and has an
oversight into Medair stock
inventory tool to make a good
decision on how to help the
Beneficiary best.
Medair can make referrals to
other organizations and can
get referrals from other
organizations too
TRENDS AND
DASHBOARDS
As a coordinator, I can see
trends and dashboards of my
projects and share my status
with the cluster automatically. I
can exchange this information
with someone from another
sector and we speak the same
language.
BENEFITS FEATURES
• Better registration and identification of beneficiaries
and understand their interactions with Medair and
other organizations
• Possibility to share data and talking the same
language within Medair and with other NGO’s
through agreed data standards and data collection
methods
• Reduce the duplication in household visits and
reduce the efforts of manual data collection and the
ability to exchange data between different
organization
• Beneficiary registration and identification tool
• Voice2Form
• Tool to get insight into previous interactions between NGO’s
and beneficiaries and the answers provided to
questionnaires
• Tool for making and receiving referrals
• Integration with Stock Management System
• Integration with BI platforms and integrate dashboards in
the tool
• AI functionality generating Funding Proposal documents
WHY MIGHT IT FAIL?
• Work out privacy concerns and having strong
policy and ability to communicate this to the
beneficiary.
• Various NGO organizations need to reach
agreement first
• Large scope with many different technologies
HOW MIGHT WE MEASURE SUCCESS?
• # of successfully identified beneficiaries
• # of successfully exchanged and re-used forms between NGO’s
• # of successful referrals between NGO’s
• # of used and shared BI and trend reports
Dream 2 – The Owl - Roadmap
1. FIND 2 OTHER NGO’S THAT SHARE THE DREAM
Identify two partner NGO’s and a country programme to introduce a PoC
Identify in a Design Workshop what data could be exchanged between the partners in the field
Identify a series of manual processes around data collection and sharing, that will could be replaced by OWL.
2. PROTOTYPE AND EXECUTE MANUAL
PROCESSES
Exchange data for the registration of beneficiaries
Apply a standardized questionnaire during needs assessments across Medairand other NGO’s.
Refer beneficiary to another organization if needed
Mobilize a small team of champions in each partner and execute the process for a few months
3. GATHER LESSONS LEARNED
Formalize results of the manual processes
Identify pain points and areas where automations is needed
Ideate on enhancements that would bring most of benefits
Identify what can be tested quickly in the field
4. DESIGN MVP CONCEPTS
Identify 10+ missions with the partners where the concept would be useful
Develop MVP design with key features to exchange data between the partners
Build architectures that could meet the requirements and are affordable (Including maintenance)
Agree about the workplan to build MVP
Identify potential partners and funding requirements to move forward with the MVP
Dream 3 – NOW WE KNOWBeneficiary as a contributor through feedback and aggregated data to improve accountability and satisfaction.
Persona in Focus – BeneficiaryCurrent StateCurrently, the influence of beneficiaries through their feedback is minimal when it comes to changing our operations and/or approach. Another issue is that vulnerable groups can be overlooked in the interview processes.
All persona’s -from donor to Medair staff -will have to be flexible to embrace this change to make this work. We will acquire beneficiary feedback, and then we will have to act on it so that the beneficiaries can see the shift propagated through their voices.
Desired Future StateAt the water point, Medair has installed a storyboard detailing the quality and quantity of water used as well as the reliability (uptime) of the system. This information is presented in the local clinic. This understanding will give the community visibility on the quality of the service delivered by the NGO.
Additionally, at the household level, Medair is using sensors to monitor the quality and quantity of water at consumed at household level in near real-time. With these two systems working together the beneficiary is empowered, Medaircan learn about and respond more quickly to water point challenges and target household water treatment and training more specifically.
Beneficiaries are looking to…
• Receive better aid and support via improved level of interaction with the on ground staff
• Provide feedback on their situation
• Agency, voice and dignity by having a say in the services they receive
TRAINING AND AWARENESS
The Beneficiary receives
a training on the feedback
mechanism to understand
what is requested.
STORYBOARD
AND THE RESULTS
Medair will set up screens
displaying a storyboard
with the actual results and
feedback in either
community centers or
clinics run by Medair.BENEFICIARY
FEEDBACK
At clinics and or community
centers beneficiaries submit
the RFID token expressing
their opinion on the WASH
services. By using RFID
tokens, the data is
anonymized.
ANALYSIS
OF RESULTS
The feedback is
analysed by Medair
Staff and a root
cause analysis is
carried out.
HOW DOES IT WORK?
WHO IS IT FOR?
Beneficiaries
BENEFITS FEATURES
• Receive direct feedback from the beneficiaries
• Improve the interaction of aid and support with the
on-ground staff
• Accountability of their data
• Gives dignity and value back to the beneficiary
• RFID token (or other registration method)
• Tool to provide feedback (e.g. via different emotion buttons)
• Screen to share feedback with Beneficiaries
• Possibility to analyse the results by staff
WHY MIGHT IT FAIL?
• Beneficiaries might not feel comfortable with the
different technologies or sharing their
data, therefore training
HOW MIGHT WE MEASURE SUCCESS?
• Number of beneficiaries that provide positive or negative
feedback
• Over time the number of beneficiaries that
Dream 3 – The Owl - Roadmap
1. IDENTIFY LOCATION AND TOOL TO DO THE PROTOTYPE
Identify location to do the prototype
Perform a Design Workshop to detail out the Proof of concept
Perform a tool selection to identify a proper and easy feedback technology
2. CREATE ENGAGEMENT WITH BENEFICIARIES
Perform interviews with beneficiaries using WASH services and define personas.
Create training material to engage with future beneficiaries and staff.
Train Medair staff to use the feedback mechanism
3. RUN THE PROTOTYPE AND ACQUIRE FEEDBACK
Prototype and acquire feedback from the team
Ideate on enhancements
4. DESIGN MVP CONCEPTS
Develop MVP design with key features to be automated between the partners
Build architectures that could meet the requirements and are affordable (Including maintenance)
Agree about the workplan to build MVP
LOCAL
VOICES
OWL NOW
WE
KNOW
SOLVES MEDAIR’S CRITICAL
PAIN POINTS?6 8 8
MOST DESIRED PROCESS CHANGE?
1 12 6
EASY FOR A PILOT? 4 5 9
ATTRACTIVE TO A DONOR? 5 8 7
RELEVANT FOR BENEFICIARY?
2 4 13
POTENTIAL TO SCALE? 5 8 5
RELEVANT FOR HUMANITARIAN SECTOR?
5 10 2
APPRECIATED BY THE PUBLIC?
6 2 10
Value Scorecard (Visualize the team vote!)
Conclusions
The ‘OWL’ Concept Is seen as the concept that brings
the most desired process change to Medair and is
most relevant for the Humanitarian sector as a
whole. It has the largest potential to scale and is the
most attractive to a donor
The ‘Now we Know’ Concept is the concept that is
most easy to pilot and most relevant to the
beneficiary and a concept that is most appreciated
by the public.
The ‘Local Voices’ Concept scores second-best on
relevancy to the humanitarian sector and
appreciated concept by the public.
Thanks for sharing your innovation!
Appendix
• How can monitoring, evaluation, and reporting be continuous across the end-to-end humanitarian relief journey?
• How can we optimize decision-making?
• How can be best demonstrate impact and value to beneficiaries?
• How can we best engage donors through all phases of the journey and meet their requirements for funding?
• How do we track project level outcome indicators and feed them into global level impact data?
• What data model is required for internal use and external sharing?
Monitoring, Evaluation and Reporting
Response: Needs Assessment and the Delivery of Aid
Recovery: Identification, Donor Engagement, and the Delivery of Aid
• How can we best transition from response to recovery / reconstruction?
• How can we best engage donors in the dialogue from response to recovery?
• How do we coordinate with other actors?
• How do we continue to track beneficiaries in a changing environment?
• How do we best track our support and optimize decision-making over the period of recovery?
• How can we best identify population needs / conduct needs assessment?
• How do we coordinate with other actors?
• How do we decide where to put our resources/teams?
• How do we begin the process of identifying and tracking beneficiaries?
• How do we track different interventions for the same beneficiaries?
• How can we immediately look for funding?
• How do we best track our results?
• How can we increase the level of influence of the beneficiary?
Framing Questions - What are we trying to solve?
HOW MIGHT WE ENABLE BENEFICIARIES AND DONORS TO INFLUENCE INTERVENTIONS AND ENHANCE SERVICE DELIVERY?
HOW MIGHT WE ASSES & MEASURE TO OPTIMIZE SERVICE TO BENEFICIARY?
HOW MIGHT WE COLLECT DATA IN AN EASY, SAFE AND USABLE WAY?
HOW MIGHT WE PREDICT CRISIS BEFORE THEY HAPPEN?
BENEFICIARY AS
CONTRIBUTOR
PROCESS CHANGE
TOOLS & TECH
Outcomes of the Creativity Matrices (1/3)The ideation session produced a robust set of initial ideas
Donor Designed Projects
Iris scanning beneficiary data platform
Donated mobile device to beneficiary records all data automatically
Text survey to beneficiaries
Feedback Button
Beneficiary Input at Service Delivery Location
Creating M&E plans at the start of project and make collection of impact indicators across all sections
Standard data format for consolidated reports
HDX (Humanitarian Media Exchange)
Enable data sensors to meet the KPI and feedback loop of identity and service providers Social
identity, data that is tied
Attribute level encryption to protect PII data
Beneficiary Collect Data
Sensors on Wash Installation
Needs assessment data platform
Social media feed from local population
Predictive Analytics platform that gathers data from multiple sources and compare to past crisis situations
Aggregation of relevant data; human right, violence, food security
Give tools on content back to community leaders
Include Beneficiary Information Loop to capture what to look for
Beneficiary approval of Design
“Crowd Request” tools
HOW CAN WE MAKE IT EASIER TO COLLECT DATA?
HOW MIGHT WE REMOVE THE PAIN OF REPORTING IN STANDARD WAYS?
HOW MIGHT WE BE MORE HUMAN IN OUR DELIVERY OF AID?
HOW MIGHT WE PROVIDE A BENEFICIENT CASE MANAGEMENT SYSTEM?
BENEFICIARY AS
CONTRIBUTOR
PROCESS
CHANGE
TOOLS &
TECH
CROSS
SECTOR
COORDINATION
WILD CARD
Enable and train all staff on data collection (culture)
Automated sensors to collect data in hard to reach locations during a disaster
Leverage tools from standardized assessment/ vulnerability questions
Historical data owned by Beneficiary
Collect M/E Data so that it can be easily analyzed and reported on
Donors pull data as needed and are able to create their own reports
Standardize and reduce reporting requirements
All NGO’s ask the same set of standardized questions
Invisible tech; get the tech out of the way of people interactions
Create algorithms to automatically report data in required formats
(Human) Service Design of Processes
Feedback mechanism app on tablet
Rate the services received
Voice transcription to fill in data forms
Light modular restful CRM
What are the minimum case management indicators that are still useful?
Outcomes of the Creativity Matrices (2/3)
HOW MIGHT WE CREATE A CULTURE OF DIGITAL INNOVATION?
HOW MIGHT I USE THE RIGHT DATA IN THE RIGHT TIME AND PLACE IN AN EASY WAY?
HOW MIGHT WE EMPOWER COMMUNITIES WITH THEIR OWN DATA?
BENEFICIARY AS CONTRIBUTOR
PROCESS
CHANGE
TOOLS &
TECH
CROSS
SECTOR
COORDINATION
WILD CARD
Outcomes of the Creativity Matrices (3/3)
Microsoft teams / Slack / Yammer / Facebook
Empowering individuals to drive forward creative ideas to solve local problems
CxO Townhall & Q&A
Learnings from HIAS
Look at changeSucceed fast
Management decide how they need data to make decisions
Some ideas should be allowed to work operate outside of the processes
Beneficiary database that meets the needs of local, national and global decision-makers
Share stock counts & expiry date
Usefulness feedback
Period review with community on data and potential changes
Health promotion and education customized to relevant beneficiaries
A One shop shared data platform
Share activities and impact indicators with communities
Share community data
Train people with BI Tools
Initial 10 Concepts (1/3)
ONE REPORT OUR RIGHT DATA EXPECT THE UNEXPECTED SENSE QUALITY
A common data model and data
collection tool for NGO’s with Analytics
and Visualization tools
A process to make data available to
communities
Using an AI driven solution for predicting
upcoming crisis situations in different
geographies
Using IOT for data collection & linking
expected beneficiaries’ behavior and
practices
Different requirements between
organizations could be addressed by first
developing a standard model with
minimum requirements to comply with
and then allow organizations to update the
model to their individual requirements
Allow to add additional context to the
reports by providing room in the reports
for narratives and transcribe with text 2
speech tools
To prevent continuously changing donor
reports formatting, collectively fund a
service bureau as a sector service that
stays on top of the form mapping format
Ensure context sensitive AI so the
standards can adapt to local context,
geographic and language differences.
Communities don’t understand how
the data is used, this could be
addressed by a regular meeting with a
community representative. Aim would
be to review data, agree on change
and tell the story.
Translation is time consuming and an
additional task to the workforce. This
could be addressed by training an AI to
translate into the local language. Other
option is to use volunteers in the field
for these tasks and to embed some
data into the usual program activity.
This might free up some time.
A predictive analytics platform that analyzes
social and local media data in order to
predict upcoming crisis and the possible
effects of those crisis.
Remote survey tool (social media survey,
SMS survey etc.) centered on crisis warning
indicator.
Perpetually iterative machine learning
algorithm where past events are fed as
inputs to improve the decision making will
eventually reduce the false positives by a
significant extent.
Eventually, the platform would be able to
scan websites, new agencies, social media
and even government actions and apply its
criteria to shortlist crisis possibilities across
the globe
Potential uses could include WASH – installing
sensors that measure quality and quantity of
water delivered at point-of-use which is
uploaded to aid worker’s app when they come
through in case of no connectivity
Community awareness sessions to report real-
time data back to community
Also, if sensors fail, there has to be backup
mechanism which can report in terms of % of
metrics which would ensure uninterrupted
operations until replacement.
The algorithm can also have utilities like
identifying missing bits of information from
the form and giving the aid worker a
notification of the questions that were missed
and hence ensuring complete data collection
Initial 10 Concepts (2/3)
AGILE STORYBOARDOUR STORY, OUR FUTURE
VOICE 2 FORM(2)
GOOD DATA AI (3)
Storyboard for program/project to
incorporate feedback and votes from
beneficiaries & comm. leaders
Storytelling to ensure sensitization
towards the future of communities
Use of voice-recognition and transcription to
interact and collect data from beneficiaries
Data quality indicator using the technology of AI
The storyboard should describe the
program/project and set up periodic
meetings with stakeholders like
beneficiaries and community leaders
This process via anonymous surveys
should facilitate beneficiary feedback and
votes for program design based on the
AGILE methodology
For emergencies, we’ll need to rely on
sampling based on accessibility.
AGILE methodology should enable the
team to be prepared to adjust the design
based on additional info as and when it
becomes available
Responses should be recorded
transcribed from speech to text and
then story told for future of the
communities
Changes both subjective (e.g. feeling,
emotions etc.) and objective (e.g.
weight, no. of kids etc.)
Treating GDPR compliance as a goal
for privacy is of utmost importance
Data visualization should be
manifested in a way that makes sense
to the community audience
Implementing cloud computing
solutions can reduce the cost of data
storage.
Ensuring that the field interactions with
beneficiaries are driven by listening to them
instead of the responsibility of filling the form
on tablet/smartphone
The aid worker allows the voice-recognition
and transcription app to listen to her
conversation with the beneficiary in order for it
to convert the spoken conversation into text
The text can then be analyzed using artificial
intelligence algorithms to fill data into the form
from the text
The algorithm can also have utilities like
identifying missing bits of information from the
form and giving the aid worker a notification of
the questions that were missed and hence
ensuring complete data collection
Reducing human touchpoints and need
of interaction for data entry, validation
and health is key to improving the pace
at which aid is provided
Based on AI, the data can be ranked as
per its quality using a few key indicators
like missing fields, duplications, unique
IDs etc. It also applies a few tags so it is
easy to find good quality datasets.
Based on human feedback AI can learn
and improve it’s data quality ranking
accuracy for future
The entire data is uploaded to a central
database and Including a container
tracking tech. module IOT data upload
will be an additional bonus
Initial 10 Concepts (3/3)
DIGITAL SAFARI(1) OUR VOICE NOW (1) CREATIVE IMPACT (1)
Periodic discussions among key stakeholders to discuss
the possibilities in tech. landscape
Use of IOT sensors and QR Codes to receive real-time
feedbackDriving innovation by promoting a culture of creative impact
There is a need of a mechanism to continuously track
the technological developments that can improve the
quality of aid delivered by the NGOs to beneficiaries
Regular discussions on the possibilities of digital
innovations by harnessing new technologies using
activities like minute per video per technology to
provide a quick overview of the possible digital
disruption
Shifting focus from marketing to providing the here and
now information to beneficiary communities and local
partners for early warning systems and better planning
resulting in preventative interventions
Using low cost drones services with GPS functionality
will go a long way to address cost concerns
Challenge of the inability to receive real time feedback
for services provided could be addressed using this
concept
In order to not be seen as a spy by the communities,
need to agree with community stakeholders
beforehand about the data collection sensors
To avoid potential jeopardy to organization’s image,
need to allow the community to view the data
collected and involve them in the decisions made
based on the collected data
Service rating to be provided anonymously and quickly
at the time of service/item of delivery
Individuals in the field to be allowed to pitch an innovation
idea with a request for funding to implement it. The entire
organization to vote on the top 3 selected ideas by the
management.
To eradicate employee fear of being pulled off an
assignment, start with small group across the organization
and make the allocations simple
Also, the selected ideas to be funded and individuals
provided support and recognition for the same
Creative marketing exercises from time to time to promote
the culture of driving innovation through creativity at the
grassroot level
Dream 1 – Local VoicesSnapshots from the workshop
VIDEOLINK
Dream 2 - OWLSnapshots from the workshop
VIDEOLINK
Dream 3 – NOW WE KNOWSnapshots from the workshop
VIDEOLINK