Harm de Muinck

June 24, 2009

Inter-organizational communities of practice

2nd presentation

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Agenda

Introduction Problem definition Methodology Theory Results (development) Status Questions

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Introduction (1)Internship at Microsoft and Hutspot

Supervisors: Remko (1st) Huub (2nd) Rob Elsinga (Microsoft) Suzanne van Kinderen (Hutspot)

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Introduction (2)

Microsoft Nederland Schiphol

Hutspot 5 employees since January 2008 TamTam innovation lab Consultancy: 2.0, new world of work..

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Research trigger: company

Improve the productivity of the knowledge worker1

Solution: adopting New World of Work vision 2

Microsoft NL: we adopted this, but we are not there yet

Share knowledge and experiences with others around the New World of Work

Solution: community of practice

1 Rasmus, D. (2005) The New World of Work. Microsoft white paper.

2 Bijl, D. (2007) Het nieuwe werken. Sdu uitgevers: Den Haag.

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New world of work? In essence a vision on new ways of working that tries

to optimally tune the knowledge worker to his work Result should be a substantial productivity

improvement and better well-being of the employee workforce

Usually explained along dimensions:

technology that supports (user central, Unified Communications, Enterprise 2.0, …)

physical workplace (activity based workplace, concentration & communication)

organization itself (horizontal, culture change, leadership, …) knowledge worker himself and his manager (mental change, result

control, flexible work times, …)

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Three dimensions: technology, facilities and organization

Entrants after launch:

Potential entrants:

Partner initiators

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Research trigger: scientific

Research into communities among multiple organizations is very limited:

1. No overview of context factors influencing success

2. No facilitating method available

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Research question

How can a method be constructed that facilitates the development of an inter-organizational community of practice?

Which context factors can influence inter-organizational CoP success?

How to create a framework of inter-organizational CoP context factors?

Which groups of actors can be identified that are involved in development of an inter-organizational CoP?

Which phases, activities and deliverables are relevant to an inter-organizational CoP in order to construct a method?

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Methodology: design science

Thesis proposal

Knowledge flows

OutputsProcess steps

SuggestionPossible IO-CoP

solutions

IO-CoP method

Improved IO-CoP method

Thesis

Awareness of the problem

Development

Evaluation

Conclusion

operation andgoal knowledge

circumscription

Research Design cycle (adapted from AIS, retreived Jan. 2, 2009)

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Theory: CoP factors

CoP context factor framework

Grootveld, A., Helms, R.W. (2008) Development and Application of a Factor Framework to Diagnose Possible Failure in Communities of Practice. Proceedings of the 9th ECKM, 249-256.

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Theory: CoP methods

McDermott et al. 1

1. Potential2. Coalescing3. Maturing4. Stewardship5. Transformation

1 Wenger, E., McDermott, R., Snyder, W. (2002) Cultivating Communities of Practice. Boston: Harvard Business School Press.

2 Dignum, V., Eeden, P. van (2003) Seducing, engaging and supporting communities at Achmea. Proceedings of the ECKM, Oxford, UK.

The SES model 2

1. Seduce2. Engage3. Support

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Development phase.. how? Deliverables:

IO-CoP context factor framework IO-CoP method

Models from suggestion phase as input Participative observation Interviews

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Result: Factor framework

Which context factors can influence IO-CoP success?

How to create a framework of IO-CoP succes?

People, Systems, Organizational and Inter-organizational context

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People context

Factor Sources

Trust

- ability-based - benevolence-based - integrity-based

Grootveld and Helms (2008) Lertpittayapoom et al. (2007)McDermott et al. (2002) Van Winkelen (2003)Easterby-Smith et al. (2008) Timonen and Ylitalo (2007)Muthusamy, White (2005) Soekijad and Andriessen (2003)Nieminen (2005) Crave and Ladame (2005)Soekijad et al. (2004) Mu, Peng and Love (2008)Mentzas et al. (2006) Hofmann and Wulf (2002)

Member value Grootveld and Helms (2008) Crave and Ladame (2005)McDermott et al. (2002) Hofmann and Wulf (2002)

Identity Grootveld and Helms (2008) Nieminen (2005)Hofmann and Wulf (2002) Mu, Peng and Love (2008)

Leadership Grootveld and Helms (2008) Soekijad et al. (2004)Moingeon et al. (2006) Crave and Ladame (2005)Mentzas et al. (2006)

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Systems context

Factor Sources

Media choice Grootveld and Helms (2008)Crave and Ladame (2005)Lertpittayapoom et al. (2007)Huang et al. (2002)Mentzas et al. (2006)Müller-Prothman et al. (2005)

Usability Grootveld and Helms (2008)Crave and Ladame (2005)

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Organization context

Factor Sources

Organizational values

Huang et al. (2002)Moingeon et al (2006)Lertpittayapoom et al. (2007)Soekijad et al. (2004)

Organizational cultures

Lertpittayapoom et al. (2007)Mentzas et al. (2006)Timonen, Ylitalo (2007)Nieminen (2005)

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Inter-Organization context

Factor Sources

Prior experiences Soekijad and Andriessen (2003)Nieminen (2005)Mentzas et al. (2006)Timonen, Ylitalo (2007)Mu, Peng and Love (2008)

Co-sponsorship Soekijad et al. (2004)

Power balance Timonen, Ylitalo (2007)Easterby-Smith et al (2008) Lertpittayapoom (2007)Nieminen (2005)Muthusamy, White (2005)

Reciprocal commitment

Muthusamy, White (2005)Soekijad et al. (2004)Nieminen (2005)Mu, Peng and Love (2008)

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Result: group of actors Which groups of actors can be identified that

are involved in development of an inter-organizational CoP?

Answer: 1. Initiators 2. Stakeholders 3. Members 4. Leaders 5. Developers

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Result: IO-CoP method

Models from suggestion phase as input Participative observation Interviews

Which phases, activities and deliverables are relevant to an inter-organizational CoP in order to construct a method?

3 phases: Initiate Ignite Sustain

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Initiate phase (1/2)

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Initiate phase (2/2)

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Ignite phase

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Sustain phase

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Status

Validate method with experts Write paper Finish thesis Defend

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Questions

Any questions..?