Post on 19-Jan-2016
description
FACULTY:B. K. DHAR
ASSISTANT PROFESSORFACULTY OF BUSINESS ADMINISTRATION, USTC
E-MAIL: BABLUDHAR@HOTMAIL.COMWEB: HTTP://DHAR.WEEBLY.COM
MBA Program
Conflict & Crisis Management
Conflict & Crisis Management
Chapter 1
INTRODUCTION
Introduction
Conflict & Crisis Management
1Expectations 2 3Communication 4Techniques
General skills
EXPECTATIONS AS THE ROOT OF ALL CONFLICT AND CRISIS
Conflict & Crisis Management
1
LET’S WATCH A VIDEO
Conflict & Crisis Management
• Conflict & Crisis Management
• Conflict & Crisis Management
GENERAL SKILLS REQUIRED FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
2
• Conflict & Crisis Management
• Conflict & Crisis Management
COMMUNICATION STYLES AS BARRIERS TO DEALING WITH CONFLICTS AND COMPLAINTS
Conflict & Crisis Management
3
• Conflict & Crisis Management
TECHNIQUES FOR DEALING WITH CONFLICT AND COMPLAINTS
Conflict & Crisis Management
4
LET’S ENJOY A VIDEO
Conflict and Crisis Management
• Conflict & Crisis Management
• Conflict & Crisis Management
Thank YouThis is the END of the Chapter