Managing the Marathon

Note to attendees1. Thanks for your interest in Managing the Marathon!2. An accompanying job aid will be handed out in the

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See you at the conference!

If you always dowhat you’ve always done,

you will always getwhat you’ve always got.

Understanding yourself

Understanding others

Connecting

Stress

The power of team

Do unto others as you

would be done unto.

XTTHHEEYY

Understanding yourself

Understanding others

Connecting

Stress

The power of team

structured

detailed

realistic

challenging

bold

big

safe

thoughtful

value-based

fantasticpassionate

beyond yourwildest dreams

Demonstrated Behaviors

questioningdeliberatecautiousprecise

formal

strong-willedcompetitivedemandingdeterminedpurposeful

caringpatientsharingrelaxedencouraging

sociabledynamic

persuasiveenthusiastic

demonstrative

…on a bad day

suspiciousindecisivereservedstuffycold

overbearingaggressivecontrollingintolerant

driving

blanddocilereliantstubbornplodding

hastyfrantic

excitableindiscreet

flamboyant

Let’s do itLet’s do it

RIGHTRIGHTLet’s do itLet’s do it

NOWNOW

Let’s do it in a Let’s do it in a

CARINGCARING way way

Let’s do itLet’s do it

TOGETHERTOGETHER

BLOCKS!

questioningdeliberate

precise

formal

strong-willedcompetitivedemandingdetermined

caringpatientsharing

encouraging

dynamicsociable

persuasiveenthusiastic

Asks excellent fact-finding questionsAllows the team time to reflect and consider optionsDemonstrates care by attention to

detail Provides accurate and timely data

to support the projectPlays a questioning role within the

team, ensuring decisions made will have a viable benefit to the business

Gifts

Challenges

May appear cold, dispassionate and severeMay present so much information

that the team loses interestMay ask too many questions and

take too long to suggest a solutionMay show discomfort with an unstructured meetingMay become irritated with team mates who appear disorganized and unplanned

Excels at maintaining long-term relationships with team membersListens well and takes time to establish needsTakes a collaborative, partnership approach to implementationBrings a voice of reason to the team, ensuring new ideas are really in the best interest of the business

Gifts

May be seen as hesitant and lack a sense of certainty in proposing solutionsMay avoid confrontation or delivering a difficult message by sometimes taking the path of least resistanceMay appear to lack passion and/or excitement about their area of responsibilityMay be seen as slow to respond

Challenges

Brings great energy and enthusiasm to the roleSocializes well with the team and makes meetings positive and upbeatTakes a creative approach to solving problemsBelieves that anything is possible

and talks in a compelling way about future possibilities

Brings optimism to the team, inspiring others to embrace new ideas and concepts

Gifts

May make promises they cannot keep

May lose track of time, show up late, or run overMay forget the finer details by focusing too much on the ‘big picture’May lose interest in the project and fail to follow through completely

Challenges

Gifts

Sets clear targets for themselvesIs honest and direct with the teamPresents ideas and facts with absolute certaintyProvides a fast response to the team’s needsBrings energy and momentum to

the project

May be in a hurry to present a solution without always listening thoroughly to the business needsMay appear intimidatingMay sometimes move on to the next big opportunity before finalizing the details of the last oneMay be so single-minded that they

fail to anticipate problems or explore alternative approaches

Challenges

questioningdeliberate

precise

formal

strong-willedcompetitivedemandingdetermined

caringpatientsharing

encouraging

dynamicsociable

persuasiveenthusiastic

Understanding yourself

Understanding others

Connecting

Stress

The power of team

“We understand anotherperson in the same way

as we understand, or seek to understand,

ourselves. What we do notunderstand in ourselves,

we do not understandin the other person

either.”

?But….

How do I know

EXTRAVERSION

Flamboyant

Outspoken

Talkative

Involved

Bold

Action

Breadth

Gregarious

Outward Focus

INTROVERSION

Thoughtful

Observant

Intimate

Quiet

Depth

Cautious

Reserved

Reflective

Inward Focus

Attitude: Expressing Energies

I just LOVE planninglunch with him!

WOW, we are reallyin tune with each

other!

Bud Tina

She obviouslyhas her act

together

How nice,bonding already!

James Stephanie

INTROVERSION

Thoughtful

Observant

Intimate

Quiet

Depth

Cautious

Reserved

Reflective

Inward Focus

EXTRAVERSION

Flamboyant

Outspoken

Talkative

Involved

Bold

Action

Breadth

Gregarious

Outward Focus

HELLO!?!?!?!?!?Is anyone there?

I thought you wereHUNGRY!

sigh……Does she EVER

shut up long enoughto decide?

TinaStephanie

Rational Function: How we make decisions

Focus on the relationshipFEELING

THINKINGFocus on the task

CompetitiveDetachedFormal

ImpersonalObjective

Correct

CaringInformalConsiderate

InvolvedPersonal

Accommodating

Understanding yourself

Understanding others

Connecting

Stress

The power of team

If one does not

understand a person,

one tends to regard

them as a

foolfool. - CG Jung

be entertaining & stimulating be friendly & sociable be open & flexible

bore me with details ask me to work alone tie me down with routine

Do not

Do

Approaching and Communicating

be well prepared & thorough let me consider the details put things in writing

get too close or hug me be flippant on important issues change my routine without notice

Do not

Do

Approaching and Communicating

be patient & supportive give me time to answer work at my pace ask my opinion

spring last minute surprises push me to make quick decisions take advantage of my good nature

Do not

Do

Approaching and Communicating

be bright, brief and be gone be direct & to the point focus on results

try to take over hesitate or waffle focus on feelings

Do not

Do

Approaching and Communicating

ColorBurst!

Understanding yourself

Understanding others

Connecting

Stress

The power of team

Someone resettingmy trip computerbefore the endof the month.

Getting myfeet wet while

walking on water.

Elephantswalking on myflowers.

People talkingwhen

I’m interrupting.

STRESS

cautiousprecisedeliberatequestioningformalanalytical

competitivedemandingdetermined

strong-willedpurposeful

driver

caringencouragingsharingpatientrelaxedamiable

sociabledynamic

demonstrativeenthusiasticpersuasiveexpressive

BEHAVIORS

suspiciousindecisivereservedstuffycold

overbearingaggressivecontrollingintolerant

driving

blanddocilereliantstubbornplodding

hastyfrantic

excitableindiscreet

flamboyant

BAD

DAY

Stress Causepoor quality, time wasted, lack of structure

time out, fast action, place in controlStress Remedy

First Response

impatient

aggressive

irritable

demanding

Flipped Out

withdrawn

helpless

offended

misunderstood

Stress Causerejection, restricted flexibility, no fun

save face, outside the box, distractionStress Remedy

First Response

hasty

scream

indiscretion

throw things

Flipped Out

ice cold

mission to kill

no emotion

detached

Stress Causevalue violation, interruptions, unfair treatment

sincerity, personal contact, trust restorationStress Remedy

First Response

self doubt

hurt feelings

rumination

stubborn

Flipped Out

very critical

vicious

destructive

nasty

Stress Causelack of focus, indecisiveness, out of control

information, build a path forward, analysisStress Remedy

First Response

withdraw

split hairs

hesitate

go quietly

Flipped Out

lose control

cry

get loud

get emotional

Understanding yourself

Understanding others

Connecting

Stress

The power of team

TopQQ

uaualitilitieses

Problem solvingStandardsProcessAnalysis

Roles

Decision makingResultsDecisiveAssertive

AccountabilityCommitment

ValueTrust

ListensLoyalTeam

CreativityPersuasive

People SkillsInvolvement

Approach to task objectivesDeterminationPerformance

Discipline

ImpactAtmosphere

FeelingsAssistingFlexible

Shares Ideas

VisionDrive

EnthusiasmPositive thinkingCommunication

MeetingPlanning

OrganizationTime Mgmt

Process

A teamis a small number of people

with complimentary skills who arecommitted to a common purpose,performance goals, and approach

for which they hold themselvesmutually accountable.

The Wisdom of Teams1999 Harper Business Books

Introvert56%

Extravert44%

Feeling 11%

Thinking 89%

Introvert50%

Extravert50%

Feeling 50%

Thinking 50%

Introvert24%

Extravert76%

Feeling 65%

Thinking 35%

Introvert84%

Extravert16%

Feeling 47%

Thinking 53%

Listen in Color

Your team will follow Your team will follow by exampleby example

……know theknow the

shadow YOU cast!shadow YOU cast!

!It’s all up

to YOU

Peace

Contact Information:

Joel RamseyerThe Diagonal Group

973.361.1341joel@thediagonalgroup.com

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Session Code: [4111]