What is IT Service Management?

ITIL and ITSM

IT Service Management

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ITIL Lifecycles

ITSM Definitions and Roles

ITSM Definitions and Roles

ITSM at UW

IT Service Management in UW-IT

IT Service Management for UW

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Questions?

ITIL Word of the Day

Governance

UW Connect Service Management

What is UW Connect?

What is UW Connect (cont.)

How does UW Connect support ITSM?

UW Connect and Service Management

Pricing

Service Catalog Entry

UW Departments

Questions?