Making work feel like playing a game

Stuart Silvermanstuart@impactsimulations.com917-544-5472

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The Challenge in Retail

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from Employee of the Month

Games vs Work

Games Work

Engaging

Team / Collaboration

Quick Feedback / Status

Fail Forward

Path to Advancement

Objective Measures

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Mashup of Games & Work

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LevelsPro™

Applying game mechanics to make work more engaging– Short term, achievable,

progressively challenging goals– Integrated with enterprise systems– Points, awards, social recognition

Making work feel like playing a game

Rosa can see her status at a glance

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… & see what she needs to do

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Rosa can see her awards

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Rosa’s manager can track the team

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Hey dude, what level are you at?

Just got to Level 4 Captain of the Cashier Crew.

Awesome! What award did you get

for that level?

Got an extra 20% off employee

discount.

Guess what the next level

reward is – 1st choice on shifts

for a month!

Sweet. How’d you move through the Levels so fast?

I was doing ok until I hit the

Customer Likes challenge. The team lead saw I wasn’t getting it. So she gave me some tips

and it worked.

Dude, I’m only 2 weeks away

from having the best shifts in the

house!

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+

Making work feel like playing a game

= Customer Service

Turnover

Productivity

Mashup of Games and Work

Making work feel like playing a game

Stuart Silvermanstuart@impactsimulations.com917-544-5472