Post on 11-Apr-2020
MINISTRY OF DOMESTIC TRADE,
CO-OPERATIVES AND CONSUMERISM
Source: MCMC
31 mil population
77% broadband users
144% mobile users
7 mil E-purchasers monthly
MALAYSIA - 2015
MAIN PLAYERS IN E-COMMERCE
Suruhanjaya Syarikat Malaysia
MALAYSIA HAS ONE OF THE MOST COMPLETE E-COMMERCE LAWS IN ASEAN
Electronic Transaction
Electronic Commerce Act 2006
Privacy
Personal Data
Protection Act 2010
Cyber Crime
Malaysian Communications and Multimedia Commission Act
1998
Computer Crimes Act
1997
Consumer Protection
Consumer Protection Act 1999
Consumer Protection (Electronic
Trade Transactions) Regulations
2012
Business Registration
Companies Commission of Malaysia
Local Authority
FINE OF RM50,000 FOR NON REGISTRATION WITH SSM
SSM TO TRACE NON REGISTERED ONLINE TRADERS
WARNING NOTICE BY SSM
EXAMPLE OF INFORMATION REQUIRED IN FB
.
ONE- OFF ITEM SELLERS TO BE REGISTERED BEGINNING NEXT YEAR
FOREIGN PARTICIPATION IN ONLINE BUSINESS IN MALAYSIA
Companies with foreign interest (foreign equity is
more than 50%) who are doing online business in
Malaysia and have premise/office in Malaysia, must
obtain approval from KPDNKK.
LAWS UNDER MDTCC
• Provides a legal recognition of electronic messages in commercial transactions.
• enable and facilitate commercial transactions through the use of electronic means.
Electronic Commerce Act 2006
• Amended in 2007 to provide protection to consumers who are involved in electronic transactions.
• Monetary claims for the amount below RM25,000 can be filed at the Tribunal for Consumer Complaints Malaysia.
Consumer Protection Act 1999
• Prescribe the important information that must be displayed on the website by the online sellers.
Consumer Protection (Electronic Trade
Transactions) Regulations 2012
SELLER
Consumer Protection
(Electronic Trade
Transactions)
Regulations 2012
ONLINE TRADER’S NAME
BUSINESS REGISTRATION
NUMBER
EMEL AND PHONE NUMBER OR
ADDRESS OF ONLINE TRADER
DESCRIPTION OF MAIN CHARACTERISTICS OF
GOODS/SERVICES
BUYER
Consumer Protection
(Electronic Trade
Transactions)
Regulations 2012
FULL PRICE INCLUDING
TRANSPORTATION COST, TAXES ETC
METHODS OF PAYMENT
TERMS AND CONDITIONS
ESTIMATED DELIVERY TIME
SELLER BUYER
Keep & maintain
records of their sellers
Name
Telephone no
Address
2 years
ONLINE MARKETPLACE OPERATOR OBLIGATIONS
• Fine ≤ RM50,000
Jail ≤ 3 years
• Second:
Fine ≤ RM100,000
Jail≤ 5 tahun
Individual
• Fine ≤ RM100,000
• Second:
Fine ≤ RM200,000
Body Corporate
• Fine ≤
RM1,000 /day
Continuing Offence
PENALTY
• Control of Supplies Act 1961
• Hire Purchase Act 1967
• Weights and Measures Act 1972
• Copyright Act 1987
• Direct Sales and Anti-Pyramid
Scheme Act 1993
• Consumer Protection Act 1999
• Optical Discs Act 2000
• Price Control and Anti-Profiteering
Act 2011
• Trade Descriptions Act 2011
• Franchise Act 1998
• Anti-Money Laundering,
Anti-Terrorism
Financing and Proceeds
of Unlawful Activities
Act 2001 (AMLATFPUA)
2001
ACTS ENFORCED BY KPDNKK
‘Thriving Trade Blessed Consumers’
SALE OF FAKE ITEM
• Merchants who want to carry out cheap sales must comply with the Trade Descriptions (Cheap Sale Price) Regulations 1997.
• Application is made online through this website: njm.kpdnkk.gov.my/csna
CHEAP SALE
DETERMINED BY THE CONTROLLER 3 times: - Sales start of the Year (1 March - 31 March) - Malaysia Mega Sale (15 June - 31 August) - Sales end of the Year-YES (1 Nov - 31 Dec)
TRADER’S CHOICE 5 times.
Total Sale of the year is 8 times
CHEAP SALE DATES
Upon approval, merchants must display this KPDNKK logo including the registration number and the date of the cheap sale.
CHEAP SALE NOTICE
CONTACT PERSON FOR CHEAP SALE NOTICE
NAME TELEPHONE: 03-8882…
Puan Siti Fatimah Mohamed
5995
Encik Wan Mohd Iqbal 6644
Puan Ida Rahayu 6667
Puan Ruzemawati 6807
Puan Nor Azruliza 6521
Puan Rubiah Zakaria 6321
email : njm@kpdnkk.gov.my
0
500
1000
2011 2012 2013 2014 2015 2016
148 239
700
1222 1354
717
*2016 = Up to 8 June 2016
Source : e-aduan system KPDNKK
CONSUMER COMPLAINTS RELATING TO ONLINE SHOPPING
TOP 4 CONSUMERS COMPLAINT
636
11 3
60
0
100
200
300
400
500
600
700
GOODSPURCHASED
ARE NOTDELIVERED
GOODSRECEIVED ARE
NOT THE SAMEAS GOODS
ORDERED
LATEDELIVERY
POOR AFTERSALES
SERVICE
GOODS PURCHASED ARE NOTDELIVERED
GOODS RECEIVED ARE NOTTHE SAME AS GOODS
ORDEREDLATE DELIVERY
POOR AFTER SALES SERVICE
Source: e-aduan
TOP 5 TYPES OF PRODUCTS IN COMPLAINTS
196
2314 12 13
0
50
100
150
200
250
HANDPHONE
LADIESWEAR
WATCH
BAG
CAR/ACCESSORIES
Source: e-aduan
Up to 31 Mei 2016
1432
6183
126
33
0
50
100
150
2011 2012 2013 2014 2015 2016
Source : TCCM
CASES FILED IN THE TRIBUNAL FOR CONSUMER CLAIMS MALAYSIA (TCCM)
‘Thriving Trade Blessed Consumers’
STATISTICS OF PRODUCTS PURCHASED FILED IN TTPM 2013-2015
Bought iPhone 6s, but received Phone with pear logo
PRODUCT RECEIVED NOT THE SAME AS PRODUCT ORDERED
PURCHASED A HANDPHONE BUT ..
CHEATING CASE
Bought iPhone 4s Got a Paintbrush (2012)
‘Thriving Trade Blessed Consumers’
‘Thriving Trade Blessed Consumers’
CHEATING CASE
‘Thriving Trade Blessed Consumers’
CHEATED RM80K FOR BEADSHEETS
MALAYSIA TRUSTMARK
• Malaysia Trustmark has been implemented in Malaysia on a voluntary basis beginning 2010.
• It is a seal of trust placed on the sellers’ websites to increase consumers’ confidence in conducting online transactions.
‘Thriving Trade Blessed Consumers’
NEW STRAITS TIMES 28 MARCH 2016
Lead agency
KPDNKK
(17 April 2015)
Private Sector
Operator and Verifier
CYBERSECURITY MALAYSIA
Public Sector
Operator and Verifier
MAMPU
MALAYSIA TRUSTMARK STRUCTURE
MALAYSIA TRUSTMARK LOGO
MTPS Trust Level Prerequisites of MT Validation
Description of Malaysia
Trustmark Level Trust Level 1, 2 and 3
MTPS Requirements
Validate legality of the Organisation
(register with Suruhanjaya Syarikat Malaysia (SSM))
Validate legality of website
Validate the accuracy and accessibility of website’s content
Site visit to physical location (Organisation location if applicable)
Compliance to Malaysian regulation – PDPA 2010, Consumer Protection Act 1999,
Companies Act 1965, Registration of Business Act 1956
Assessment will be based on compliance
to the Code of Conduct
Yearly Fee RM500, RM1700 and RM5900
Other Added Value VMS Perimeter Scanning, VMS Web Application Scanning, Organization Cert, Individual
Cert, Digital Signing & Time Stamping, SSL
Certificate Validity 1 year
MALAYSIA TRUSTMARK
‘Thriving Trade Blessed Consumers’
WEBSITES WITH MALAYSIA TRUSTMARK
‘Thriving Trade Blessed Consumers’
COLLABORATION
.
‘Thriving Trade Blessed Consumers’
http://e-aduan.kpdnkk.gov.my
E-ADUAN SYSTEM
‘Thriving Trade Blessed Consumers’
Ez-ADU
‘Thriving Trade Blessed Consumers’
• Hotline : 1-800-88-9811
• Website : ttpm.kpdnkk.gov.my/eTribunal
• SMS : 15888 “TTPM Tuntut”
• Fax number : 03-8882 5831
• TTPM Office : Walk in
FILING IN TTPM
‘Thriving Trade Blessed Consumers’
e-TRIBUNAL
ACCP INITIATIVE ON CROSS-BORDER CONSUMER REDRESS
MALAYSIA
Thank You AININ ANIYAH BINTI
MUSTAPHA ainin@kpdnkk.gov.my
Tel: 03 – 8882 6990
Aras 9, (Podium 1), Bahagian Industri Perkhidmatan,Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan No.13 Persiaran Perdana, Presint 2 Pusat Pentadbiran Kerajaan Persekutuan 62623 Putrajaya , Malaysia T : +603 8882 6990 F : +603 8882 6490 https://www.kpdnkk.gov.my
https://www.facebook.com/myKPDNKK
https://twitter.com/mykpdnkk