Post on 18-Nov-2014
description
Sheffield City Council - Customer First Programme Customer Alerts
Chris Stewart - Web Specialist
Email: christopher.stewart@sheffield.gov.uk
Working with:
Schools Closures - Snow
Parent - check for information either via contacting the Council by telephone, visiting the website, following us on twitter or listening for updates on local radio.
It snows overnight in Sheffield and in the morning parents across the City need to know if their child’s school is still open.
School - Head Teacher contacts the Council with information (Update messages can be sent a number of time during the day)
Council - Approximately 5.5 FTE per day to manage and process all Sheffield Schools information and updating the following:
• Sheffield City Council website• Sheffield City Council Social Media Channels (Twitter)• Contact Local Media (Radio Station)
Process takes approximately 1 hour from taking the initial call from the Head Teacher to updating all the channels for each school.
Council
Customers School StaffCouncil StaffLocal Media
Social Sharing
Council Social Media
Council data channel
Data Sharing
AuthorisationConfirmation
ValidationRequest
Community
Automated Communication
Channels
SMS
RSS
Automated Customer Alerts
Head Teacher or Mobile Worker
Council website
Website Visitors
Customer Alerts System
Customer Alerts Topics We launched Customer Alerts 11 February 2011Customer can select from 153 topicsTotal number of subscribers 1231Total number of alerts delivered to subscribers 14,493