Post on 03-Jan-2016
Low Income Energy Network ConferenceQuaker Friends HouseApril 7, 2005
Presented by: Erika Lontoc, Program Manager
Low Income Energy Network ConferenceQuaker Friends HouseApril 7, 2005
Presented by: Erika Lontoc, Program Manager
Mass Markets – Low Income Program
Enbridge Gas Distribution
• Largest and longest standing gas utility in Canada
• 1.7 million customers• ~1.5 million residential• Service franchise: Toronto, Ottawa,
Durham, Peel, Dufferin, York, Peterborough, Niagara Peninsula, Barrie
• Energy efficiency programs in place since 1995
Background
• 2005 Rates Application– Low Income Program– Social Housing Program
• DSM for Low Income Residential Customers– Research report prepared by Elanchus
Research Associates
• Program partnership with Toronto Hydro
Program Scope
• Low income, vulnerable or fixed income Mass Markets Rate 1 residential customers
• Homeowner or tenant paying own utility bills
• “Freehold” type of dwelling – detached, semi, row townhomes
• Not social housing provided
Program Elements
• Customer education and public outreach• Stakeholders’ participation, partnerships
– LIEN, Toronto Hydro, City of Toronto, Ministry of Energy, Natural Resources Canada, CMHC
• Customer incentives• Feedback
Implementation Strategy
Phased approach– Education and outreach
• March-May 2005 – Direct install program
• Enhanced “TAPS” program• June-August 2005
– Reinforcement of learnings, customer follow up• September-November 2005
– Program Review for 2006 • Process review• Performance tracking• Program expansion?
Education and Public Outreach
• Partnership with Toronto Hydro and Eneract “Smartliving”
• Councillor involvement• 10 workshops scheduled, completed 6
todate• Total participants > 200• Positive feedback from participants and
councillors
Enhanced TAPS Program
– Direct Installation Program– No cost to customer to participate
– Programmable Thermostats, Aerators, Pipewrap, Showerheads, CFLS
– Customer education follow up
Identification of program delivery
area(s)/recipients will be key.
Learning Reinforcement
• Practice, control, feedback• Foot brigade survey – Eneract• Annual customer survey
Program Enhancements
• Extend to other regions• Home energy assessment/audit• Homeowner Plus Program• Financing mechanisms• Other electric utility partnerships• Expanded delivery agents, mechanisms• Complimentary program to Winter
Warmth, Golden Age Program