Post on 12-Sep-2021
LivePerson, Inc.
Nasdaq: LPSN
1
Safe Harbor Provision
Statements in this presentation regarding LivePerson that are not historical facts are forward-looking statements and are
subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements.
Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation
Reform Act of 1995. It is routine for our internal projections and expectations to change as the quarter and year
progresses, and therefore it should be clearly understood that the internal projections and beliefs upon which we base our
expectations may change. Although these expectations may change, we are under no obligation to inform you if they do.
Actual events or results may differ materially from those contained in the projections or forward-looking statements.
Some of the factors that could cause actual results to differ materially from the forward-looking statements contained
herein include, without limitation: potential fluctuations in our quarterly and annual results; the adverse effect that the
global economic downturn may have on our business and results of operations; competition in the online sales,
marketing, customer service and online engagement solutions markets; our ability to retain existing clients and attract
new clients; risks related to new regulatory or other legal requirements that could materially impact our business;
impairments to goodwill that result in significant charges to earnings; volatility of the value of certain currencies in relation
to the US dollar, particularly the New Israeli Shekel, U.K. pound and Euro; risks related to our international operations,
particularly our operations in Israel, and the civil and political unrest in that region; responding to rapid technological
change and changing client preferences; our ability to retain key personnel and attract new personnel; risks related to the
ability to successfully integrate past or potential future acquisitions; technology systems beyond our control and
technology-related defects that could disrupt the LivePerson services; increased allowances for doubtful accounts as a
result of an increasing amount of receivables due from customers with greater credit risk; privacy concerns relating to the
Internet that could result in new legislation or negative public perception; risks related to the regulation or possible
misappropriation of personal information belonging to our customers’ Internet users; legal liability and/or negative publicity
for the services provided to consumers via our technology platforms; risks related to protecting our intellectual property
rights or potential infringement of the intellectual property rights of third parties; and risks related to our common stock
being traded on more than one securities exchange, which may result in additional variations in the trading price of our
common stock. This list is intended to identify only certain of the principal factors that could cause actual results to differ
from those discussed in the forward-looking statements. Readers are referred to the reports and documents filed from
time to time by us with the Securities and Exchange Commission for a discussion of these and other important risk factors
that could cause actual results to differ from those discussed in forward-looking statements.
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The Company
• Founded 1995
• Public since 2000 (Nasdaq: LPSN)
• 550+ employees
• Profitable since 2001
• 25% CAGR since 2006*
• 75% gross margin
• 23% EBITDA margin
• $107.9 million in cash (as of Q1 2012)
Strong Operating Performance
($ in millions)
LPSN Snapshot
$0
$20
$40
$60
$80
$100
$120
$140
$160
$180
2006 2007 2008 2009 2010 2011 2012
5 10 10
23 27
34 38-40
34
52
75
88
110
133
160-165
Revenue Adjusted EBITDA
*
3 * FY2012 figures are internal estimates. Not for distribution
Real Time
Proactive
Helping our customers increase conversions, improve consumer
experience, and drive business objectives.
Our Mission: Create “Meaningful Connections”
Anywhere
Intelligent
4 Not for distribution
“Connection” – Anytime & Anywhere
Customers want to connect with businesses when its convenient for them,
through multiple touch points, on the device of their choice.
5 Not for distribution
Meaningfully Engage the Connected Customer
98% Interaction
opportunities
2% Current visitors
engaged with LP Chat
450MM Unique Monthly Visits
15MM Monthly Chats*
8,500 Customers
6 Not for distribution
* 2011 monthly average.
Drive business value by creating meaningful connections
throughout the customer lifecycle.
A Platform for Intelligent Engagement
7 Not for distribution
Continued Opportunity in Existing Client Base
Finance
High–Tech
Retail
Telecom
Current Penetration of Client Call Centers is less than 10%*
8 Not for distribution
* Based on internal estimates.
Enhancing LP Chat to Connections
O2 integrates rich media into LP Chat
to help visitors activate their mobile devices.
9 Not for distribution
Multi-media
eCommerce
Mobile
Social Media
Collaboration
Translation
Virtual Agents
Visitor Intelligence
Extend Chat
Everywhere
Enhance Visitor
Experience
Drive Agent
Efficiency
Growing API Partner Ecosystem
25 partners, 200 customers using API’s, 51 new API integrations*
10 * During Q1 2012. Not for distribution
Year-Over-Year Comparison
Revenue
EBITDA/Share
Adjusted EPS
GAAP EPS
Fully Diluted Shares
Gross Margin
Actual 2011 Estimated 2012
$160 to $165M $133.1M
76.0% 75.0%
$0.66 to $0.70
$0.40 to $0.44
$0.21 to $0.25
$0.62
$0.36
$0.22
57M 55M
11 Not for distribution
Core Business Expansion
Grow revenue within existing customer base, add new
customers; leverage unique data & real-time intelligence
assets
Geographical Expansion U.S. market presence very strong;
Europe growing nicely, Asia-Pacific just beginning,
opportunity in Latin America
New Product Adoption Customers using more than one LP product
The Strategy
12 Not for distribution
Meaningful Connections: Sustainable Future
13 Not for distribution
Group photo
Not for distribution
LivePerson, Inc.
Nasdaq: LPSN
14