Post on 19-Jan-2017
THE PROBLEM
Coverage - Your Business is online 24 hours, but your
Customer Support isn’t.
Response Time - Potential Customers are looking for
Quick & effective answers for their questions.
Price - Hiring In-house Customer Support Reps is costly.
THE SOLUTION
A Managed Customer Support Team which operates
remotely, helping you with:
24/6 COVERAGE
QUICKESTRESPONSE
TIME(<10 seconds)
FRACTION OF THE COST
with at
COMPETITION
They – Mostly use canned or robotic responses.
We - Focus on ORGANIC interactions.
A Sample chat of our
Competitors about their service
on their OWN website
Real chats we’ve done on
behalf of our clients.
COMPETITION
They – Limit the information they cover about your business.
We – NEVER will. We believe in Lifelong learning.
A Sample chat of our
Competitors about their service
on their OWN website
Real chats we’ve done on
behalf of our clients.
COMPETITION
We – Focus on Helping your Customers
They – Focus on Lead Generation A Sample chat of our
Competitors about their service
on their OWN website
Real chats we’ve done on
behalf of our clients.
COMPETITION
THEY WE
They focus on Lead/Sale
Generation.
We focus on HELPING your
Customers.
They limit the information they
cover about your business.
We NEVER will. We believe in
Lifelong learning.
They use mostly canned or
robotic responses.
We focus on ORGANIC
interactions.
SUMMARY
COSTS INVOLVED
Growth Plan – Approximately 10-20 chats a day | Connect – Approximately 20-35 chats a day
Organize– Approximately 35-50 chats a day, with 1 subscription.
CUSTOMERS
What our customers are saying
Case-Study Included
PERFORMANCE REPORTS
Reports on what we do every week.
March – Week 1 PR March – Week 2 PR
HOW TO GET STARTED?
TRAINABILITY TEST
Train our agents before you sign up, and test them for quality.
Why Sign Up for Our Trainability Test?
• It’s extremely affordable (only $20).
• The program will help you determine whether we’re
a good fit for your organization.
• With our Trainability Test, you’ll have agents at your
disposal 24/6 – without any training time after you
sign up!
www.livechatninjas.com
Your Front-Line Customer Support Team