listen

@sass

&hear

don’t be a pinhead

shoutingis so

old school...

listeningis

better

social media

social media

is not an industry

brand

product

name

industry

competition

truth

transparency

too much information

what’s important?

search

keywords

#hashtags

real-time

customers

marketing

sales

support

now what?

listen

hear

hear

helpfulear

hengagingar

heaccessibler

hearesponsive

helpfulengagingaccessibleresponsive

listen & hear

@sasswww.jeffreysass.com

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