Post on 15-Nov-2014
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®Lightower. That’s My Network
l ghtower
fiber networks
®
®
Lightower IntroductionChristopher Jones
Enterprise/Government/Education Accounts
cjones@lightower.com
(732)960-1086
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®April 8, 2023 Lightower. That's My Network. 2®
ALL-FIBER SERVICES
•Ethernet•Wavelengths
•Internet Access•SONET
•Dark Fiber•Video Transport•Private Networks
•Collocation
Lightower Overview
Lightower is the PREMIER metro fiber and bandwidth provider in the Northeast
* Fortune 500 Companies headquartered in the Lightower Network footprint
• End-to-end, all-fiber network services and bandwidth provider
• Full suite of carrier-class, fiber-based network solutions
• Dense network with access to over 2,800 buildings throughout the Northeast
• Over 10-years of experience delivering fiber-based solutions
• Specialize in custom networking solutions• Solid financial standing and performance
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®April 8, 2023 Lightower. That's My Network. 3®
2007 NG Wireless
Acquired 10+ Years in New
England
2008 KeySpan Communications
Acquired 10+ Years in NYC/LI
2008 Hudson Valley DataNet
Acquired 10+ Years in
Hudson Valley
2010 Veroxity Acquired
(Boston/MA)
2010 Lexent Acquired
(NYC/NJ)
2010 Open Access
Acquired (LI)
2011 NSTAR Comm
Network Agreement (Boston/MA)
Lightower Evolution
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®April 8, 2023 Lightower. That's My Network. 4®
• Strong revenue & earnings growth• 6 acquisitions in past 3 years• Long-term stability• Strong financial backers include:
– Pamlico Capital– M/C Venture Partners– Ridgemont Equity Partners
Financial Information
LIGHTOWEREBITDA GROWTH
LIGHTOWERREVENUE GROWTH
2008 2009 2010 2011
2008 2009 2010 2011
42%22%
25%
41%25%
17%
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®April 8, 2023 Lightower. That's My Network. 5®
The Lightower Network
Products & Solutions
Own & Operate Network
Customer Service & Support
Experienced Team
We Own & Operate Our Network
• Lightower owns and operates an extensive all-fiber network throughout the Northeast
• Over 6,400 fiber route miles• Access to over 2,800
commercial buildings, telco hotels, data centers, and other critical interconnection facilities
• Custom networking solutions
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®April 8, 2023 Lightower. That's My Network. 6®
The Lightower Network
Products & Solutions
Own & Operate Network
Customer Service & Support
Experienced Team
The Lightower Network
• Highest fiber density and building count of any metro fiber provider in the Northeast
• Access to all critical interconnection facilities in the Northeast
• Diverse routes and points of entry from the LEC and competitors
• 40G DWDM backbone (100G ready) • Nationwide long-haul network• On-going investment & expansion of
network throughout footprint
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®April 8, 2023 Lightower. That's My Network. 7®
The Lightower Network
Products & Solutions
Own & Operate Network
Customer Service & Support
Experienced Team
Customized Products & Solutions
• 10 Mbps to 100 Gbps
• Ethernet Private Line, Ethernet Virtual Private Line, Ethernet LAN
Ethernet
• 2.5 Gbps, 10 Gbps, 40 Gbps, or 100 Gbps
• Layer 1 security, supports Layer 2 & 3 services
Wavelengths
• 10 Mbps to 3 Gbps.
• Dedicated or Burstable. High Availability & Sharing Options
Dedicated Internet Access
• DS-3 to OC-192
• Physically diverse, self-healing, protected architecture
SONET
• Custom designed dark fiber networks
• Manage bandwidth, services, latency
Dark Fiber
• Carrier-class, on-net facilities with cabinets and racks
• NYC, Marlborough, MA, Worcester, MA, and Providence, RI
Collocation
Lightower Custom Designs Solutions to Suit Your Individual
Networking Needs
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®April 8, 2023 Lightower. That's My Network. 8®
The Lightower Network
Products & Solutions
Own & Operate Network
Customer Service & Support
Experienced Team
Unmatched Customer Service & Support
2
1
NOC Site #1Newburgh, NY
NOC Site #2Boxborough, MA
• 24/7/365 pro-active network monitoring
• Dedicated Project Manager throughout the provisioning process
• Dedicated Account Manager post-installation
• Direct access to NOC for support
• Defined escalation process for all services
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®April 8, 2023 Lightower. That's My Network. 9®
The Lightower Network
Products & Solutions
Own & Operate Network
Customer Service & Support
Experienced Team
Experienced Team
• Management team with an average of over 20 years of industry experience
• Management team has a proven track record of building and operating successful telecom companies
• Local market expertise to get your service turned up
– Personnel experienced with local operations and construction
– Over 10 years experience in local processes and permitting
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®April 8, 2023 10®
“”
A Message from Our CEO
Lightower. That's My Network.
We know the trust you put in Lightower when you choose us
for your mission critical networking needs. When you choose
Lightower, our Network becomes your Network. We are in this
with you, and your complete satisfaction is our #1 priority.
- Rob Shanahan, Lightower CEO
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Agenda
Supplemental Slides
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®April 8, 2023 Lightower. That's My Network. 12®
Key Interconnection Facilities(Sampling of Lightower Interconnection Facilities. For a complete list, please contact a Lightower Account Executive)
1 Summer Street Boston, MA
230 Congress Street Boston, MA
300 Bent Street Cambridge, MA
474 Main Street Worcester, MA
235 Promenade Providence, RI
60 Hudson Street New York, NY
111 8th Avenue New York, NY
32 Avenue of the Americas New York, NY
75 Broad Street New York, NY
25 Broadway New York, NY
65 Broadway New York, NY
601 West 26th Street New York, NY
111 Pavonia Avenue Jersey City, NJ
1 Evertrust Plaza Jersey City, NJ
100 Delawanna Ave Clifton, NJ
165 Halsey Newark, NJ
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®April 8, 2023 Lightower. That's My Network. 13®
Data Centers(Sampling of Lightower Data Center connectivity. For a complete list, please contact a Lightower Account Executive)
Cervalis Wappinger Falls, NY
TelX Clifton, NJ
LIDARC Westbury, NY
Savvis Weehawken, NJ
Equinix Secaucus, NJ
Navisite Andover, MA
Digital Realty Trust Needham, MA
Digital Realty Trust Bedford, MA
Equinix Waltham, MA
Access Northeast Marlborough, MA
Internap Somerville, MA
CRG West Somerville, MA
Sungard Marlborough, MA
Sungard Boston, MA
Cervalis Stamford, CT
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®April 8, 2023 Lightower. That's My Network. 14®
NOC Systems
Systems
• Network Monitoring System• MegaSys Telenium• Active Surveillance 24x7x365• Full Time fault monitoring • Network mapping capability
• Incident Ticketing System• MS Share Point• Integrated with CRM• Export data from NMS into notes field• Facilitates MTTR and Availability
Metrics
• OSP Fiber Sheath Monitoring• NetTest Quest & JDSU Fiber Alarm• Full time monitoring of fibers in any
cable sheath• Immediately identifies cable break or
degradation• Provides distance to fiber issue
identified• OSP Insight
• Network Traffic Management• RTG / Cacti• Bandwidth Utilization
Functions
• Network monitoring and surveillance 24x7x365
• Network Testing and Acceptance
• Defined processes and checklists for delivery of network circuits, services and elements
• Security and Facility Maintenance• Key sites have card access controls
and camera surveillance• Maintenance performed by field
operations and checklists provide to the NOC
• Change Management• MOP (Method of Procedure): Review
and approval
• Business Continuity & Disaster Recovery
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®April 8, 2023 Lightower. That's My Network. 15®
Incident Priority
Lightower uses three priority/severity levels for service issues: Priority 3A Priority 3 incident is a non service affecting status level. Priority 3 incident status are generally used for information purposes, to track upgrades or to track customer’s planned incidents.
Priority 2A Priority 2 incident means that services are operational but not within normal parameters (service is active but degraded). Priority 2 implies that protected Lightower provided services are operating in a linear/non-protected manner or Lightower has provided an alternative solution to maintain connectivity for the customer.
Priority 1This is the highest severity level. A Priority 1 incident means that there is a severe service affecting issue. Customer is no longer able to conduct business and a alternative solution is not available.
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®April 8, 2023 Lightower. That's My Network. 16®
Performance Reporting
Continuously Track overall Network
Performance
Availability (network, circuit,
and custom network)
Troubles and Route Cause Analysis
MTTR
Install cycle times
Service Delivery Performance
RFO (Reason for Outage)
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® 17®
Agenda
Network Maps
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®April 8, 2023 Lightower. That's My Network. 18®
All Regions
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New England Region
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Hudson Valley Region
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New York Metro Region
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New York City Region
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Boston Metro Region
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Downtown Boston Region
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New Hampshire Region
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Southern Connecticut Region
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New Jersey Region
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Providence Region
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Nationwide Long-Haul