Post on 28-May-2020
Learn Grow Serve
Leveraging technology to deliver learning in the public sector
PUBLIC SECTOR TRAINERS’ FORUM
Gallagher Convention Centre, Midrand7 – 9 October 2019
Learn Grow Serve
Disclaimer
• Educational technology cannot replace teaching.
• Technology alone cannot teach the human skills needed in the era of the 4IR.
8 October 2019
Learn Grow Serve
eLearning @ the NSG
eLearning refers to activities and materials that optimally use educational technologies to
support and enhance learning.
Technology is a vehicle to provide
learning and development interventions.
We implement eLearning to increase the flexibility, scalabilityand cost-effectiveness of learning and development for the public sector.
Learn Grow Serve
eLearning strategy
Formal learning
Self-paced online learning
Facilitated online learning
Blended learning
Informal learning
COPs
Interventions organised around a
curriculum
Platforms provided just in time and on
demand
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Implementation of facilitated online courses
RFQ to the NSG contact centre and payment
Registration with the NSG as a
learner
Registration on the NSG LMS
Complete course work per unit
Submit activities weekly for feedback
Complete the Post Course Assignment
Assessment of POA
External moderation of
learner evidence
NSG / ETQA Administrative
ProcessesCertification
8 weeks40hrs
(5 days)
4 weeks 24 hrs(3 days)
NSG Administrative Processes
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Implementation of self-paced online courses
No cost: Create a profile on
the NSG LMS
Enrol in the selected self-paced
course
Complete course activities at own pace
with automated feedback
Print Certificate of Successful
Completion
Paid for: NSG
Administrative Processes apply
Registration on the NSG LMS
Courses remain open for a financial year.
Self-paced courses develop identified knowledge & skills to improve performance in the work place, e.g.• Induction• Ethical conduct• Performance management• Delegation• Financial Management• Strategic Management & Planning• Change Management
Learn Grow Serve
“Many people assume that self-directed and asynchronous
activities are bound to be boring, one-dimensional, lockstep,
or unengaging. There’s no reason they need to be except
lack of imagination.”
PATTI SHANK, 2007
Learn Grow Serve
Addressing learning and development needs
Increased scope!National government
Provincial governmentLocal government
State Owned Enterprises
4
5
12
5
7
reaching a critical mass
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Blend learning in a flipped classroom
• Participants can absorb content at their own time and pace
• F-2-F class time is used so that participants can apply what they’ve learned to solve real-word challenges
FlexibleCost effective
Self-paced40 hours online
Collaborative problem solving8 hours in-class
(synchronous online collaboration)
Learn Grow Serve
ROLES AND RESPONSIBILITIESWho are involved? | What does it take to make eLearning work?
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Roles and responsibilities
Heads of Departments
NSGEmployees
Public Service Act, 1994 / Public Service Regulations, 2016Effectively utilise staff and provide training and development opportunitiesPublic Service Regulations,
2016Avail themselves for training and development
Public Service Act, 1994 / Public Administration Management Act, 2014 / NSG Strategic Plan 2015 – 2020• Make training and development opportunities available• Enhance the quality, extent and impact of the development of human resource capacity
Learn Grow Serve
Capacity development interventions
Objective: Enable online T&L
Participants
Self-paced online course offered at
no cost
Facilitators
Online workshop
Minimum requirements Knowledge & skills User guides and videos Examples of other open
courses to develop eLearning competencies
Getting started with eLearning
“Thanks firstly to Guillaume for walking the e-facilitator talk, I learned much from u”
2- week eFacilitation workshop
“The workshop is very educational .. the level of empowerment that one experiences after the course is a must for my colleagues”
“My fears of doing an online course are now gone!”1199 |433 | 82%868 |447
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INTEGRATION & COLLABORATIONHow can we increase the efficiency of eLearning in the public sector?
15
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Collaboration to avoid duplication
eLearning platform with courses
Identify relevant interventions
Design content for online learning
Market offerings
Implement systems and processes to manage delivery
Infrastructure and capacity development in
the context of implementation
Change management
Funding
Identify training needs
Hosting and maintenance
Technical expertise
Institutionalisation of eLearning as a vehicle for learning and development
Write content
Identify eLearning norms and standards
Interface design
Mange T&L processes
ET&D expertiseeLearning expertise
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Integration to standardise
eLea
rnin
g p
latf
orm
Generic courses
Province
Department
Department…
Province…
Standardised platformShared eLearning norms, standards and principles | Learning and development interventionsNational training policy and eLearning policy |Situationally specific implementation guidelines
Multiple “campuses”