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The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 1
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Each year, The Phocuswright Conference theme embodies the major trends shaping travel, presents a mandate that transcends buzz, and challenges industry leaders to rise to the occasion.
Disruption has become the expected unexpected in travel – a natural cycle where interlopers overturn established norms, forcing us to reenvision our best-laid plans. What’s truly disruptive now is the wild acceleration of this cycle: New entrants upend, and quickly become the upended. In Disruption’s Curve – where no company is safe and long-held beliefs are suddenly liabilities – how can we prepare for what we can’t foresee? How do we plot the unplottable?
By reveling in it. By becoming part of it. By turning your company into a place driven by the same forces that drive disruption: confidence in risk, speed in action, invisibility in process, delight in user experience, and indifference to any hint of legacy order.
The Phocuswright Conference is a live research project where attendees immerse themselves, real-time, in an environment that impels them not to think outside the box, but to break the box entirely – and to use its best parts to create something new and extraordinary.
2014 Keynote Speakers
James Liang, Co-Founder and Chairman of the Board, Ctrip.com International Ltd.
Reggie Aggarwal, Founder and CEO, Cvent
Andrew Mason, Co-Founder and CEO, Detour
Dara Khosrowshahi, President & CEO, Expedia Worldwide
Brian Sharples, Co-Founder, Chairman and CEO, HomeAway
Sam Shank, Co-Founder and CEO, HotelTonight
Mike Rhodin, Senior Vice President, IBM Watson Group
Steve Hafner, Co-Founder and CEO, KAYAK
CC Zhuang, Co-Founder and CEO, Qunar
Darren Huston, President & CEO, The Priceline Group
2014 EXECUTIVE SUMMARY
WHO ATTENDS
More than 1,650 attendees* :
• 57% C-suite, executive VP and above
• 70% from the U.S., 30% international
• 40 countries represented
* See charts beginning on Page 11
Want to watch video highlights of the 2014 Phocuswright Conference? CLICK HERE
TABLE OF CONTENTS
ATTENDING COMPANIES. . . . . . . 21
ATTENDEE DEMOGRAPHICS . . . 11
SPEAKERS. . . . . . . . . . . . . . . . . . . . . 15
INNOVATORS . . . . . . . . . . . . . . . . . . 17
SPONSORS/EXHIBITORS . . . . . . 20
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Innovation’s Global Reach
Since its inception in 2008, The Travel Innovation Summit has attracted a broad range of startups from diverse geographic regions – but this year’s competitors covered even more of the globe, hailing from Iceland to Australia.
Of the 32 presenters, 15 were based outside the United States (47%). India and Australia each had three companies in competition, followed by Ireland, which had two. Other countries represented were Canada, Iceland, Spain, Germany, Switzerland, Israel and China. Chinese companies have presented in the past, but this year’s China-based innovator was the first to focus on the outbound Chinese market.
“The word has gotten out, and they know we pick the best websites,” said Bob Offutt, senior technology analyst and leader of The Travel Innovation Summit. “This is about world-changing innovation.”
Travel Innovation Summit 2014: Trends and Insights
Thirty-two startups vied for The Phocuswright Travel Innovator of the Year award during Tuesday’s Travel Innovation Summit.
Presenters frequently visited four underlying themes during their pitches:
• Personalization – using machine learning, combining personal data with real-time information, and leveraging a variety of discoveries gleaned from big data to make highly relevant recommendations.
• Integration of all kinds of long-tail and ancillary travel services, including travel insurance, car rental, destination services and duty-free shopping. In essence: “Would you like fries with that?”
• Simplifying the consumer travel experience: removing the pain of arranging ground transportation, recovering from flight disruptions.
• Helping travel suppliers and sellers work more efficiently and profitably by enabling better revenue management, reducing IT investment, and improving speed and reliability – most often by capitalizing on cloud services.
• Many innovators on Tuesday focused on intermediaries – online travel agencies, destination management organizations and travel management companies – rather than on the B2C space. The disruptive business models proposed by some presenters conflicted sharply with supplier interests, prompting Critics Circle panelist Terry Jones to describe one innovator’s product as “anti-revenue management software” and to suggest that another “get some insurance” as protection from supplier retaliation.
TUESDAY, NOVEMBER 11THE TRAVEL INNOVATION SUMMIT
QUOTES OF THE DAY
“There are a lot of dead bodies in this space that have tried this. How are you different?” Terry Jones, Chairman, Essential Ideas; Travel Innovation Summit Critics Circle
“When everybody agrees it’s a base hit, when there’s consensus – stay away.” Brad Gerstner, Altimeter Capital; Investor Insights Spotlight
“If everything goes right, is the pearl worth the dive?” Joel Cutler, General Catalyst Partners; Investor Insights Spotlight
“Never underestimate innovation’s ability to make a consumer’s life easier.” John Balen, Canaan Partners; Investor Insights Spotlight
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 3
Discussions with the judges indicated that the innovators who would earn votes were those focused on solving large problems, especially when the proposed solutions demonstrated a tangible return on investment. Presenters equipped with clear, experience-based market sizing and those who described relevant case studies involving dramatic cost savings, speed increases, or conversion improvements provided the most compelling narratives. Pitches involving hypothetical scenarios that would solve complex challenges were often met with skepticism from judges and the Critics Circle. Similarly, go-to-market strategies that required aggregation of massive amounts of data – especially from potentially unwilling partners – came under particular scrutiny.
PEOPLE’S CHOICE AWARDWinner: Options Away
Co-founded by Robert Brown, a 20-year financial industry veteran, the Chicago-based Options Away lets users purchase a hold on their flights for up to 21 days, taking away the worry of having to pay more for an air ticket due to not booking prior to a potential price increase.
Supplementary services include sourcing al-ternative itineraries that save time or money, motivating the customer to book. Options Away also has a Big Data opportunity. The company has announced early partnerships with Expedia and Hipmunk and, most recently, with Sabre.
PEOPLE’S CHOICE AWARDRunner-Up: Nor1
Leith Stevens, SVP of business development for Santa Clara, CA-based company Nor1, demonstrated the success of its eReach service, which merchandises in-destination products. The service represents a stride to-ward capturing share systematically in a valu-able and elusive niche: 58% of travel spend happens during a trip, while 42% is spent prior to departure (usually on air and hotels).
EReach collects data about travelers, includ-ing where they’re going and how long they’re staying, and serves up relevant offers for local activities that have been curated and person-alized. Early customers include Hilton, Hyatt, IHG, Carlson and Sabre/TripCase.
THE TRAVEL INNOVATION SUMMIT
®
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 4
TRAVEL INNOVATOR OF THE YEAR STARTUP COMPANY CATEGORY
Startup Winner: VacationFutures The site aims to ease the rental process for all parties involved – namely homeowners and property managers, but by extension, travelers too. Founded by Andrew McConnell and Mickey Kropf in 2012, VacationFutures provides a wholesale marketplace where owners can (quickly and easily) list their properties, and property managers can peruse inventory and place bids on homes. This model enables managers to receive higher margins than they would elsewhere and gives homeowners the comfort of guaranteed income, freedom in use of their property and the benefit of professional management.
Startup Runner-Up: TableGrabber TableGrabber’s RezGuru is essentially a GDS for restaurants – a tool for maximizing revenue and minimizing losses. RezGuru also automates dynamic pricing and recommends other strategies based on an algorithm that uses 21 separate variables, such as availability, revenue per seat per hour, predicted consumption of specific dishes, and even the weather.
TRAVEL INNOVATOR OF THE YEAR EMERGING COMPANY CATEGORY
Emerging Winner: PassportCard International The hassle of actually using a typical travel insurance policy, should the critical moment arrive, is an ache familiar to many travelers. Enter PassportCard, whose insurance product – the company itself isn’t an insurer – offers real-time claim handling and all-expenses-paid policy cards. The company hopes this model will relieve what it calls the “infinite discontent” of this niche (after all, even insurers aren’t happy). As CEO Sharon Haran put it, “You call, we pay” – on the spot (wherever the spot is), whatever the charge, and with no follow-up or deductible.
PassportCard is also the winner of the GENERAL CATALYST AWARD FOR TRAVEL INNOVATION
Emerging Runner-Up: Options Away Options Away and its centralized flight marketplace also won this year’s People’s Choice Award. For a prepaid fee, Options Away will hold a traveler’s preferred flight for up to three weeks, relieving the anxiety of paying too much for a flight (or losing a seat altogether).
TRAVEL INNOVATOR OF THE YEAR ESTABLISHED COMPANY CATEGORY
Established Winner: WorldMate Inc. WorldMate’s itinerary planning service, geared toward corporate travelers, has a lot in common with a PDA or a service like Google Now. Every piece of information the user enters yields intuitive, relevant responses, such as real-time flight monitoring, sharing of trip details with LinkedIn contacts, and suggestions about hotels. WorldMate also lets travelers rebook rooms without a fee when the same booking becomes available at a lower price. (Hotels can then counteroffer.)
Established Runner-Up: Amadeus Industry veteran Amadeus has created a novel solution to the ever-present problem of flight disruption. The company’s Personal Disruption Companion, first launched with TAM Airlines, uses intelligent data to help airlines, corporate travel managers, and travel agencies patch up the itineraries of travelers whose flights are late or cancelled, as well as those affected by larger-scale obstacles (e.g., volcanic eruption in Iceland).
BRAND USA MARKETING INNOVATION AWARD
Brand USA Winner: bd4travel
Germany-based startup bd4travel (Big Data for Travel) provides IT services that enable travel companies to personalize offerings in real time. Through predictive analytics and carefully crafted algorithms, bd4travel allows travel portals to learn not only about their customers, but also about themselves and what differentiates them – in the eyes of the consumer – from the competition. Currently, the company’s client base includes hotels and tour operators.
WEDNESDAY, NOVEMBER 12THE TRAVEL INNOVATION SUMMIT AWARDS
®
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Expedia’s Global and Mobile Push
In addition to a focus on organic growth, Expedia is globalizing and making aggressive investments in building out its customer base in international markets. According to CEO Dara Khosrowshahi, the OTA is striving for a more diverse revenue mix.
“When we look at our footprint and the global travel footprint, they don’t match. We are overweighed to the U.S. For now, it’s a good thing because the U.S. economy is booming. The U.S. is 30% of the global marketplace, and we essentially want to look like the global marketplace. It’s going to require us to get much bigger in Europe and rescale in Asia. I think that in five to seven years, we can get there.”
On the hotel side, Expedia announced a partnership with hotel check-in startup CheckMate, a 2013 Phocuswright Travel Innovation Summit finalist. Other travel partners of CheckMate’s mobile guest engagement platform include KAYAK, Travelocity, Orbitz, TripCase and Concur. Khosrowshahi recognizes that a great deal of capital in the travel space has been allocated to hotels, but there hasn’t been enough innovation on the airline side of the business.
To that end, Expedia has integrated Routehappy’s flight search results, which take a “Happiness Factor” into account and allow travelers to compare flights based on comfort. The company is also working with Amadeus on offering rebranded fares and integrating TripDeck technology.
The audience also got a firsthand glimpse at a brand new innovation as Khosrowshahi demonstrated Expedia’s easy-to-use tablet interface, calling it a “lean-back experience.”
“It just has nothing to do with the desktop experience, and we think that the look and feel is incredibly rich,” Khosrowshahi said. “And this kind of innovation and ease of use is hopefully going to then beat us on the desktop, which is where we want to go.”
QUOTES OF THE DAY
“If you don’t want to be disrupted by smaller companies, disrupt yourself.” James Liang, Founder and Chairman, Ctrip
“We call travel the field of broken entrepreneurial dreams.” Mark Logan, COO, Skyscanner
“Egencia is growing rapidly and competing against a bunch of businesses that wish the Internet never happened.” Dara Khosrowshahi, CEO, Expedia
“I’m still dissatisfied with the quality of the services we offer …” Steve Hafner, CEO, KAYAK
“You must have done something in the last 12 months that you are proud of?” Lorraine Sileo, Phocuswright (to Steve Hafner, KAYAK CEO)
“Albert Einstein, Ayatollah Khomeini, then a toss-up between Barack Obama and Lindsay Lohan.” Dara Khosrowshahi, CEO, Expedia (in response to Tony D’Astolfo’s question of three dream dinner guests)
WEDNESDAY, NOVEMBER 12CENTER STAGE
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 6
Meta, Media, Momentum
In one of the more candid interviews of the conference so far, KAYAK CEO Steve Hafner shared his opinions with Phocuswright’s senior vice president, research, Lorraine Sileo.
What’s changed the most since Priceline purchased KAYAK two years ago is an appreciation for the scale that a big business like Priceline operates at, Hafner said. “When you’re a startup, you aspire to build a great product or service. You don’t appreciate the complexity of operating at scale, with millions of consumers in multiple countries.”
Even though the company has grown and is profitable, Hafner remains dissatisfied with the quality of KAYAK’s services: “We’re good at search. But what’s missing now is the spark, the innovation. KAYAK as a mobile app is not indispensable. I used KAYAK to book my flights here and manage my trip. It sucked that when I got to the airport, my boarding pass didn’t show up. It sucked when I got to Hertz and had to look up my name on the Gold Club to find my stall. KAYAK should have told me that. If we can eliminate the friction points in the path, it will be a much better app.” Not surprisingly, the company’s focus is on mobile.
KAYAK was one of the first meta sites to move into instant booking. But Hafner doesn’t think the booking part will be the differentiator – rather, it will be how companies weave together intent and follow the consumer across activities, devices and the web, and market the appropriate ad or offer for a meaningful, good experience. In other words, personalization – “which every travel company is trying to do, and none of us are doing it very well,” Hafner noted.
Keynote: Andrew Mason | CEO | Detour
After leaving Groupon, Andrew Mason got busy developing a mobile app that provides informative self-guided walking tours. Capitalizing on mobile technologies, including location-aware services (GPS and iBeacon), navigation, and audio sourced from local individuals, the app offers an immersive, exploratory travel experience. The essence of Detour’s technology is that content is pinned to geographic waypoints. The multilayered audio files (narration, music and ambient sound tracks) provide the context, which is enhanced by relevant images.
The company’s business model is to sell audio tours for $8-10 and provide annual subscriptions for all tours in a destination. The intention is to eventually open the platform as a marketplace so that anyone can provide content – hopefully, to help people to explore the world and become better people in the process.
WEDNESDAY, NOVEMBER 12CENTER STAGE(continued)
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Keynote: Reggie Aggarwal | CEO | Cvent
Describing the difficulty of being disruptive, Reggie Aggarwal explained that en route to Cvent’s present success (the company’s IPO was in 2013), it burned through 97% of its $17 million in funding and laid off 80% of its staff. Cvent, which is a meetings and events software company, intends to use technology to empower attendees and meeting planners to create more efficient and productive events.
The focal point of Cvent’s model is removing the pain points that affect group movements associated with events – extending from the request for proposal (RFP) phase through transit, arrival, transfers, lodging, event registration and social sharing. While smaller events will increasingly transition into virtual meetings, face-to-face engagement is what drives the value of a rewarding event experience.
Keynote: James Liang | Founder & Chairman | Ctrip
China’s rapidly growing travel market could expand by a factor of 10 over the next five years, according to Ctrip’s James Liang. Given that 47% of the Chinese market uses mobile devices (many have never used a PC), Ctrip has become a mobile-focused company.
Ctrip has a five-pronged strategy for its future success:
• Scale – Leverage a broad range of product categories to provide a one-stop shop for travelers.
• Technology – Employ a team of 1,500 engineers to provide an industry-leading mobile platform.
• Service – Provide exceptional customer service for travelers through its 10,000-person customer service team.
• Culture – Take company culture seriously: Ctrip is an acronym for Customer, Teamwork, Respect, Integrity and Partner.
• Innovation – Strengthen Ctrip’s one-stop mobile platform through an improved API, strategic investments in partners, and attraction of world-class talent.
The China travel market remains wide open and highly competitive, resulting in what Mr. Liang sees as an environment ripe for innovation, as many large companies vie for position within what will soon be the world’s largest travel market.
Keynote: Brian Sharples | CEO | HomeAway
The vacation rental consumer travels to spend time with loved ones, not to meet new people. CEO Brian Sharples looks at HomeAway as a site that helps diverse modern families connect – something that is under siege due to increased engagement with technology and employer pressures to reduce vacation time.
HomeAway is currently focused on personalizing its marketplace and managing a greater degree of the rental experience. The company has also set a goal of 100% online bookings by 2016. It is also making efforts to allow owners to add content via mobile, as well as integrating additional services into its mobile offering – for example, Instacart (for groceries) and Uber (for transportation). HomeAway also led the latest $20 million investment round in Gogobot to further integrate destination experiences for its “tribes” of users.
WEDNESDAY, NOVEMBER 12CENTER STAGE(continued)
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The Mobile-First Future (Is Now)
According to Sam Shank, CEO and co-founder of HotelTonight, mobile is ubiquitous throughout the hotel experience, and OTAs have an opportunity to offer additional services to guests every step of the way.
In the coming years, HotelTonight could function more like a digital assistant than a booking engine, allowing a host from the hotel to connect directly with the customer’s mobile device, he said. The app might interact with Lyft, TripAdvisor, Facebook, calendar applications and other services to fully customize a guest’s stay based on personal preferences. Want breakfast delivered when you wake up, but don’t know when that will be? Not a problem. The HotelTonight of the future could integrate Fitbit technology, which detects sleep patterns, and predict when the guest will awaken. That data is then sent to GrubHub. And voilà – breakfast is served.
“Technology liberates us and automates menial tasks,” Shank said. “It allows us to be more human and to be better humans.”
Additional insights gleaned from the panel: Mobile is the platform of choice for developing markets like India and China. In these markets, mobile is often a user’s first Internet experience. Qunar started investing in mobile as early as 2010, and today approximately 40% of its total revenue comes from mobile. Mobile is king at Cleartrip as well: 22% of its customers are mobile-only.
Western OTAs are watching the trend closely, focusing on mobile apps that offer seamless search and booking. Orbitz reports that a quarter of its reservations and about half of its hotel bookings now come through mobile.
QUOTES OF THE DAY
“On the New York Stock Exchange, we’re three times the price from when I took over six years ago and had to clean up Steve’s mess.” Barney Harford, CEO, Orbitz (when asked to respond to harsh comments made yesterday by Steve Hafner, founder of Orbitz and current CEO of KAYAK)
“I think Uber. The reason is they’re both great companies, but what I love about Uber is it’s truly disruptive in a new way.” Darren Huston, President and CEO, The Priceline Group and Booking.com (when asked by Phocuswright founder Philip Wolf, “If you could acquire Uber or Airbnb for the same price and terms, but only one, which would it be?”)
“We’ve spent $10 million on marketing since founding HotelTonight. That’s how much the big OTAs spend in a single day.” Sam Shank, CEO, HotelTonight
THURSDAY, NOVEMBER 13CENTER STAGE
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Keynote: Qunar
Qunar CEO CC Zhuang laid out the ways in which the Chinese online travel industry is morphing into something unlike any other market. His business is evolving rapidly to take advantage of opportunities and keep up with market needs. In an unprecedented development, Qunar is doing revenue management for small, new airlines (e.g., Qingdao Airlines) that don’t have the technical capability themselves.
He noted four key trends in the industry:
• Personalization
• Dynamic planning (Qunar intends to roll out dynamic pricing for hotels soon)
• Booking everything on mobile
• Social inventory
Zhuang also revealed some surprising statistics. More than 50% of Qunar’s hotel bookings and 40% of flights are through mobile, and many in the Chinese market are going directly from offline to mobile. During 1Q2014, when seven OTAs boycotted Qunar over direct booking, the company tasked 2,000 employees with signing up 170,000 hotels in 130 cities.
Even though the company has been losing money every quarter since its IPO last year – including a $70 million loss in 2Q14 – Zhuang said that this is not a problem when you are growing so quickly. “The key is to grow market share. When growth slows to 60%, then you need to look after profitability,” he said.
THURSDAY, NOVEMBER 13CENTER STAGE(continued)
MORE QUOTES
“This is the first computer that’s worth more when it’s old than when it’s new.” Terry Jones, Executive Chairman, WayBlazer (on IBM’s Watson)
“That’s the dumbest statement ever. Here’s why: There are two kinds of entrepreneurs. You want to be king, or you want to win. Capital is energy ... Capital is awesome; it’s fuel. And I want to win.” Aaron Gowell, CEO, SilverRail Technologies (in response to Siew Hoon Yeoh, WIT editor, quoting Skyscanner CEO Gareth Williams’ philosophy that “funding is a form of cheating”)
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 10
Executive Roundtable: The Disrupters
Siew Hoon Yeoh, editor of Web In Travel, moderated a lively panel of disruptive executives. Each is focused on relieving “pain points” in travel.
Easing the burden of property management of vacation rentals: “You can stay with someone who is well prepared, or [the rental] could be broken, dirty, and if you’re planning for a group or family vacation, we’re trying to raise the level for the consumer, and add a service layer so the owner doesn’t have to think about it,” said T.J. Clark of TurnKey Vacation Rentals.
Making rail a bigger part of the travel search experience: “Rail is a $300 billion market. That’s two thirds of air, yet you’ve never seen a single ticket sold on KAYAK or any major OTA, and you can’t compare air and rail options, because of two problems: access and search,” said Aaron Gowell of SilverRail Technologies.
Making car ownership more efficient: “There are a billion cars around the world. They’re idle a vast majority of the time. Our mission is to turn the car into an ATM,” said Andre Haddad of RelayRides.
Making the global ski market more efficient: “There were crazy inefficiencies in pricing and distribution status quo. Until we founded our company, e-commerce and revenue management did not exist for these products. We built the revenue management platform that pushes distribution to Liftopia.com, which has become the largest marketplace for ski ticketing,” said Evan Reece of Liftopia.
Making activity and tour booking easier: “We provide an alternative to the US$27 million activity space and focus on how people spend and monetize their time and interests. We’re helping people connect on a peer-to-peer platform,” said Jamie Wong of Vayable.
Overall, they agreed that you have to be disagreeable – at least to the status quo – to be disruptive. For inspiration, the panelists look to Craigslist, eBay, Waze, GrubHub, peer-to-peer marketplaces, and new marketplaces in general. But you can’t be a copycat. “By definition, they are not innovative,” Wong said.
THURSDAY, NOVEMBER 13CENTER STAGE(continued)
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2014 ATTENDEE DEMOGRAPHICS: INDUSTRY CATEGORY
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2014 ATTENDEE DEMOGRAPHICS: TITLE CATEGORY
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2014 ATTENDEE DEMOGRAPHICS: ATTENDING COUNTRIES
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2014 ATTENDEE DEMOGRAPHICS: ATTENDING COUNTRIES
ArgentinaAustraliaAustriaBelgiumBermudaBrazilCanadaChileChinaColombiaDenmarkFinlandFranceGermany
Hong KongIcelandIndiaIrelandIsraelItalyJapanLuxembourgMexicoNew ZealandNorwayPortugalRussiaSingapore
South AfricaSouth KoreaSpainSwedenSwitzerlandThailandThe NetherlandsUnited Arab EmiratesUnited KingdomUnited StatesUruguayVenezuela
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 15
2014 SPEAKERSKeynote SpeakersJames Liang, Co-Founder and Chairman of the Board, Ctrip.com International Ltd.Reggie Aggarwal, Founder and CEO, CventAndrew Mason, Co-Founder and CEO, DetourDara Khosrowshahi, President & CEO, Expedia WorldwideBrian Sharples, Co-Founder, Chairman and CEO, HomeAwaySam Shank, Co-Founder and CEO, HotelTonightMike Rhodin, Senior Vice President, IBM Watson GroupSteve Hafner, Co-Founder and CEO, KAYAKCC Zhuang, Co-Founder and CEO, QunarDarren Huston, President & CEO, The Priceline GroupSteve Kaufer, President and CEO, TripAdvisor
TalkbackersMurray Mazer, Senior Vice President, Innovation and Research, AmadeusApril bridgeman, Managing Director & Senior Vice President, BCD TravelCindy Allen, Vice President, TMC Services, ConcurTom Botts, Executive Vice President, Chief Customer Officer, Denihan Hospitality GroupBrad Weber, President and CEO, Gray Line WorldwideFritz Demopoulos, Founder, Queen’s Road CapitalCheryl Rosner, Co-Founder and CEO, StayfulArnie Weissmann, Senior Vice President and Editor In Chief, Travel WeeklyMelissa Yang, Co-Founder and CTO, TujiaPaula Froelich, Editor in Chief, Yahoo Travel
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 16
2014 SPEAKERSPanelistsBrad Gerstner, Founder and CEO, Altimeter Capital
John Balen, General Partner, Canaan Management LLC
Mike McGearty, CEO, CarTrawler
Hrush Bhatt, Founder & Director, Product & Strategy, cleartrip
Joel Cutler, Managing Director, General Catalyst Partners
Evan Reece, Co-Founder and CEO, Liftopia Inc.
Deep Kalra, Chairman and Group CEO, MakeMyTrip.com Pvt. Ltd.
Martin J?rgensen, CEO, Net Trans Services AS
Gregg Brockway, Co-Founder & Chairman, Chairish and Venture Partner, O’Reilly AlphaTech Ventures LLC
Dana Dunne, President and COO, ODIGEO
Barney Harford, CEO, Orbitz Worldwide
Yilu Zhao, Chief Strategy Officer, Qunar
Mark Mahaney, Managing Director, Internet Research, RBC Capital Markets
Andre Haddad, CEO, RelayRides
Jacob Anderson, Partner, Sequoia CapitalAaron Gowell, CEO, SilverRail Technologies
Mark Logan, Chief Operating Officer, Skyscanner Ltd.
Chris Loughlin, CEO, Travelzoo, Inc.
Robin Ingle, Senior Vice President, Advertising Sales, TripAdvisor
T.J. Clark, Co-Founder and CEO, Turnkey Vacation Rentals
Jamie Wong, Founder and CEO, Vayable
Barrie Seidenberg, President and CEO, Viator Inc.
Scott Blume, Managing Director and Group CEO, Wotif Group
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 17
2014 INNOVATORS
“The event was a perfect
leverage in approaching
and starting our dialogue
with the travel industry.”
indmyf
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2014 INNOVATORS
®
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2014 INNOVATORS
TRIPScope
Your Guide to the Perfect Trip
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2014 SPONSORS & EXHIBITORS3rd Planet
AARP Services Inc.
Adara
AIG Travel
Akamai Technologies
Allianz Global Assistance USA
Amadeus
AmazingChina.com
AO UK
Aon Affinity
Blacklane
Brand USA -
DiscoverAmerica.com
Canaan Partners
Canon Information and Imaging
Solutions
CarTrawler
ClickTripz, LLC
Concur
conxxe
Cornerstone Information
Systems
Criteo
Cvent
DataArt
Digital River
Expedia Affiliate Network
Expedia Media Solutions
FareCompare
Financière Cambon
Fusion
General Catalyst Partners
GetYourGuide
Greater Fort Lauderdale
Convention & Visitors Bureau
GroundLink
HomeAway Inc.
HookLogic
HotelPlanner.com
Hudson Crossing LLC
IBM
Imagine If Inc.
Instart Logic
Interhome AG
ITB Berlin
KeyBanc Capital Markets
KnowRoaming Ltd.
Lionbridge
MasterCard Advisors
Merkle Inc.
Mindtree
MiniTime, Inc.
SPONSORS AND EXHIBITORS
Monetate
Moxie
Mystifly Consulting (I) Pvt. Ltd.
NetElixir
Netmining
NIIT Technologies Inc.
Northstar Travel Media LLC
OAG
Optimizely
Orbitz Worldwide
Ponterra Business Advisors
RateGain
RBS - FXmicropay
RingCredible
RKG, A Merkle Company
Rocket Fuel
Sabre
SDL
STR
StrongView
StudentUniverse
Switchfly
Tavisca Solutions Pvt. Ltd.
Technology Crossover
Ventures
The Priceline Group
The Travel Tech Show at WTM
TINT
Tnooz
Together Mobile, Inc.
Tourism Cares
Translations.com
TravelClick Inc.
TravelDaily China
Travelport
Travelzoo
Traxo
Trevii
Trueffect
United
Vacatia
Verizon Digital Media Services
WayBlazer
Webtrends
WEX Inc.
WhatCounts Inc.
WIT
WNS Global Services
WorldPay
Wyndham Vacation Rentals
Yahoo
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 21
30K
5M Travel Group
7Travel
AARP
AARP Services
Abacus International Pte Ltd
Above Property
ACCOR
Acqualina Resort & Spa on the Beach
Activitar
Activities
ADARA, Inc.
adventure.com
Adyen
Agoda
AIG
AIG Travel
Aimia
Air China
Air New Zealand
Airhelp
Airlines Reporting Corporation
AirTkt.com
Akamai Technologies
Alaska Airlines
Alkeon Capital
Allegiant Travel Company
alliance bernstein
Allianz Global Assistance
Altimeter Capital
Amadeus
Amadeus North America, Inc.
Amadeus S.A.S
AmazingChina.com
Amazon
Amazon Local, LLC
Amedeus
American Airlines
American Express
American Express Global Business Travel
American Express Travel
AMOMA.com
AmTrav
Andor Capital
Andrew Harper LLC
AOL
Aon Affinity
Apsalar
ARC
Asia.com - World.com Media
Audley Travel Group
Austin Convention and Visitors Bureau
Automatic Netware ltd
Avantrip
avantrip.com
Aviasales / JetRadar
Avis Budget Group, Inc.
Avoya Travel
B2W Viagens
Barclays
Barefoot Technologies Corp
Baron Capital
BCD Travel
BCD Travel / Advito
bd4travel GmbH
Beijing Mafengwo Internet Technology Ltd.
Beijing Mafengwo Network Technology Co., Ltd
BeMyGuest
Bentley Associates
Berkshire Hathaway Travel Protection
Bermuda Tourism Authority
Best Western International
Blacklane
Blue Technology Inc.
Bókun
Bookassist
Booking Boss Pty Ltd
Booking HMS
Booking.com
Bookit.com
Boost Media
Bound Round
Boxever
Brand New Matter
Brand USA
BrandWisdom
Bridge2Solutions
BringFido.com
Brook Venture Fund
BTCTrip.com
Busbud
Business Travel News
Cabforce
Canaan Partners
Canvas FRG LLC
Carey International, Inc.
Carlson Rezidor Hotel Group
Carlson Wagonlit Travel
CarrotsNSticks TravelTech Pvt Ltd.
CarTrawler
Casamundo GmbH
CheapAir.com
Cheapflights
Cheapflights Media
CheapOair
CheckMate
Choice Hotels
Choice Hotels International
Citadel
CITICPE
Citigroup - Citi Research
Clear Sky Associates
Cleartrip Travel Services Pvt. Ltd.
ClickTripz
Club Premier
Club Quarters
Cocha Travel
Cognite Inc
Collette
comScore
Conatus Capital
Concur Technologies Inc.
Connexions Loyalty
Contour Asset Management
conxxe
Cornell University
Cornerstone Information Systems
Corporate Travel Management
Criteo
Crosslink Capital
Cruise Critic
CSA Travel Protection
Ctrip.com
Ctrip.com International Ltd.
Cvent
Cybage Software Pvt. Ltd.
CyberSource, a Visa company
2014 ATTENDING COMPANIES
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 22
Dashbell
DataArt
Datalex Plc
Decision Street
Decolar
Denihan Hospitality
DER Touristik Online GmbH
DerbySoft
Dertouristik Online
Despegar.com
Destination Hotels & Resorts
Destination Marketing Association International
Detour
Deutsche Bank
Digital DNA Infusion, LLC
Dinova
Disney Destinations
Distil Networks
dnata
Dohop
Duff & Phelps
Dwellable, Inc.
EatWith
Ebates
eDreams Odigeo
Egencia
eMarketer
Emirates Airlines
Emirates Group
Endacott Enterprises
Endless Vacation Rentals a Wyndham Worldwide Company
eNett International
Entertainment Benefits Group
Epteca
Essential Ideas
Etraveli
Evature
Evercore
Evergage
Evolve Vacation Rental Network
Expedia (Hotels.com)
Expedia Affiliate Network
Expedia Inc.
Expedia Media Solutions
ExpertFlyer.com
Fandeavor.com
FareCompare
FBR Capital Markets & Co.
FINANCIERE CAMBON
FINN.no AS
FINN.no travel
FlightCar
FlightHub
FlightNetwork.com
FlightView Inc
Fodor’s Travel
Forbes Travel Guide
Fox World Travel
FRHI Hotels & Resorts
Fusion
Garvey Schubert Barer
Gateway
GBTA
General Catalyst Partners
Genteviajera / Travelthink
getaroom.com
GetYourGuide
Glade Brook Capital Partners
Gogobot, Inc.
Going Somewhere Travel Pty. Limited
Goldman Sachs
Great Hill Partners
Great Rail Journeys Ltd
Greater Fort Lauderdale Convention & Visitors Bureau
GroundLink
Groupize
Groupon Getaways
Grupo Maso
GTA
Hall Street
Hawaiian Airlines
Helloworld Limited
HG Vora Capital Management
Hickory Global Partners
Hillhouse Capital Management Co., Ltd
Hilton Worldwide
Hipmunk, Inc.
HolidayInsider AG
HomeAway, Inc.
HomeAway.com
HookLogic
Hotel Connections
Hotel News Now
Hotel Urbano
Hotelbeds
Hotelplan Management AG
HotelPlanner
HotelPlanner.com / Meetings.com
HotelTonight
Hotwire, Inc.
House of Travel
HRG North America
HRS - Hotel Reservation Service
Hudson Crossing, LLC
i:FAO Group
IBM
IBM Watson Group
iCruise.com
IHG
IHG - InterContinental Hotels Group
Imaginadora
infomax websolutions GmbH
Innovative Travel Limited
Insight Venture Partners
Insights Management Consultancy LLC
instart logic
Intent Media
INTER CHALET
InterContinental Hotels Group
Interhome AG
Interhome Inc.
International Voyager, Inc.
InterRail
Interval International
Investinor
iSeatz, Inc.
ITB Berlin
ito Corp
iTraveller
IVP
JacTravel
JAT Capital Management, L.P.
Jet Messaging Technologies
JinKorp International Inc.
Juliana Kfouri
Jumio
2014 ATTENDING COMPANIES
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 23
Kaligo pte. Ltd
Kamino Labs Inc.
KAYAK
KDS
KeyBanc Capital Markets
Kit Simon Consulting
Kiwi Collection
Klio Travel Ventures
Koddi
Kuoni
La Macchia Enterprises
LATAM AIRLINES GROUP
LatinOfare.com
LBF Travel, Inc.
LeisureLink
Leonardo
Liftopia Inc.
Limo Services
Lindblad Expeditions
Lionbridge Technologies
LodgeWorks
Lonely Planet Global
LosTiquetesMasBaratos.com
Lufthansa
Lulutrip
Luxury Link Travel Group
Magnetic.com
MaibornWolff GmbH
Makemytrip
MakeMyTrip.com Pvt. Ltd.
Mantic Point
Mapie
Marc Schwartz
Maritz Travel Company
Marriott International
Marsico Capital
MasterCard
MasterCard Advisors
Media Links
menumodo
Merkle
Metis Consulting Group
MGM Resorts International
Mice.com
Microsoft
Microsoft Travel
Miles
Milestone Internet Marketing, Inc
Millward Brown Digital
MiniTime Inc.
Mobacar
Mobile Travel Technologies Ltd.
momondo
Mondee, Inc.
Monetate
Morris Communications
Morris Media Network
Mosaico Internet Ventures
Moxie
Mozio
mTrip
Mundi
Nativoo
Navesink Advisory Group LLC
Net Trans Services AS
Netactica
NetElixir,Inc.
Netmining
NHP Ventures
NIIT
Nor1
Norman Broadbent USA
Northstar Travel Media LLC
NXus Software LLC
NYC & Company
OAG
Odigeo Group
Olapic
Omni Hotels & Resorts
On The Way (Beijing)Air Services CO.,LTD
On the Way Travel
onefinestay
OnTravel Radio
OpenJaw Technologies
Oppenheimer & Co
Optimizely
Options Away
Oracle Corporation
Orbitz
Orbitz Partner Network
Orbitz Worldwide
O’Reilly AlphaTech Ventures LLC
Ostrovok.ru
Outrigger Resorts
Outside GO
Overseas Student Living
Pacific Asia Travel Association
Panopticon
Panrotas
PAR Capital Management
Park ‘N Fly
Partner Fusion
Passportcard
Passportcard International
Payoneer, Inc
Peek
Pegasus Solutions
PFM LP
Ponterra Business Advisors
Preferred Hotel Group
Priceline Partner Network
priceline.com
PriceTravel Holding
Puzzle Partner Ltd.
Queen’s Road Capital
Qunar
Rail Europe, Inc.
Rakuten, Inc.
RateGain
Razorfish
RBC Capital Markets
RBS
Redalpine Travel Fund
Regatta Travel Solutions
RelayRides
rentalcars.com
ResStream
ReviewPro
Revinate
Rezgo
RingCredible
RKG
Robertson Solutions
RockCheetah
Rocket Fuel
Rocketrip
Rome2rio
Room 77 / CheckMate
Roomer Travel
Routehappy
Royal Bank of Scotland (RBS)
RunUp Labs
2014 ATTENDING COMPANIES
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 24
Sabre
Sabre Hospitality Solutions
Sabre Labs
Sabre Travel Network
Safarna.com
SafelyStay
Sands Capital Management
SaveOnResorts.com
Schultze Copywriting
SDL
SeatID
SETO
Shanghai Jin Jiang International E-Commerce Company
Shangri-La International Hotel Management Ltd.
ShareTrips
ShermansTravel Media
Shiji Information Technology
ShoreFox
Short’s Travel Management
SilverRail Technologies
Sinch
Sindbad.ru
SITA
SiteMinder Hospitality Corporation
Sixt rent a car
Skift
Skyscanner Ltd.
Smarter Travel Media LLC
SOASTA Inc.
Softronic AB
Softvoyage
Sojern
Sound of Data
Sound of Data Travel
South African Airways
Southwest Airlines
SouthWestern Business
Process Services Ltd
STA Travel Group
Standing Dog
Starr Companies
Starwood Hotels & Resorts
Stayful
Steadfast Financial LP
Steadfast Venture Capital
Steamboat Ski & Resort Corporation
Stella Travel USA
STR
StrongView
Structure Capital
StudentUniverse
Summit Partners
SuperShuttle International/Transdev
Susquehanna
Sutter Hill Ventures
Switchfly, Inc.
SXSW Conferences & Festivals
Synyati
TableGrabber
Tahiti.com, Inc.
tansler.com
Tap Tap LLC
Tavisca Solutions Pvt. Ltd.
Technology Crossover Ventures
Thayer Ventures
The BTN Group
The Hertz Corporation
The LateRooms Group
The New York Times
The Priceline Group
The RItz-Carlton Hotel Company
The Travel Corporation
The Travel Tech Show at WTM
ThinkTravelGO
Time Inc
TINT
Tiqets
Tnooz
Together Mobile
Tourism Australia
Tourism Cares
Tourism Holdings Limited
TourRadar
ToursByLocals Inc.
Transat
Transat Tours Canada inc.
Translations.com
Trase Miller
Travefy
Travel + Leisure
Travel Alberta
Travel and Transport
Travel Appeal Srl
Travel Bytes
Travel Consultancy
Travel Leaders Corporate
Travel Media Group
Travel Spike
Travel Syndication Technology
Travel Weekly
TravelAge West
TravelBird
TravelDaily
traveldaily.cn
Travelers United Blog Network
TravelerVIP
TravelMole
Travelnuts
TravelPod
Travelport
travelsky usa
Travelsupermarket.com
Travelzoo Inc.
Travix
Travix International B.V.
Travolution
Traxo
Trend Operadora
Trevii
Trip Mate, Inc.
Trip Online
TripAdvisor
Tripbooka
TripCase
TripHobo.com
Triplanner
Triporati Inc.
Tripping.com
Trippy
TripScanner Inc.
TripScope
Tripshow.com
TRIPTEASE
TripTuner
Trondent Development Corp.
Trueffect
TrustYou
TrustYou GmbH
TuFeng
TUI TRAVEL ACCOMMODATION & DESTINATION
TUI Travel PLC
TUI UK
Tujia
Tumblr
Turismo Cocha
TurnKey Vacation Rentals
Twin America
2014 ATTENDING COMPANIES
The Phocuswright Conference | November 16 - 19, 2015 | Hollywood/Ft. Lauderdale, Florida USA | phocuswrightconference.com 25
U.S. News & World Report
UBS
UNA Hotels & Resorts
United Airlines
UP211
US MSN Portal
Utrip
Vacanceselect Europe
Vacatia
VacationFutures Inc
Value Place
Vamo
Vayable
Ve Interactive
Vegas.com
Venture Republic Inc.
Verychic
VFM Leonardo Inc.
ViajaNet
Viator
Viceroy Hotel Group
Virtuoso
vNote
VOYAGES-SNCF.COM
Walt Disney Company
Watson
WayBlazer
Wcities
Web In Travel
Web Reservations International
Wego
Westjet
Westways
WEX Inc.
WhatCounts
Wicks Group
Wingz
WIT- WebInTravel
WNS
WNS Global Services
World Travel Holdings
WorldMate
Worldpay
Wotif Group
Wotif.com Holdings Limited
www.rentalcars.com
www.visa.com
Wyndham Exchange and Rentals
Wyndham Hotel Group
Wyndham Vacation Rentals
Wynn Las Vegas
Xola.com
Xperious
Yahoo
Yandex
Yankee Leisure Group
YapStone, Inc.
Yapta Inc
Yieldr
Zeno Group
Zipkick
2014 ATTENDING COMPANIES