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LEAN CONSTRUCTION IRELANDDELIVER PROJECTS BETTER, FASTER, TOGETHER

LCI WEBINAR NO.11 (07 SEPTEMBER 2017)

“THE 5 LEVELS OF THE LAST PLANNER® SYSTEM: SHOULD, CAN, WILL, DID AND LEARN”

PRESENTED BY PAUL EBBS, SPECIAL GUEST DAVE UMSTOT

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LCI Ireland COP WebinarDate : 7th Sept 2017

Presenter : Paul Ebbs, with special guest David Umstot of Umstot Project and Facility Solutions, LLC.

Moderated by : Eleanor Parker (LCI Leadership Group Representative)Opening Introduction by: Richard Fitzpatrick – Chair, Lean Construction Ireland

Topic : The 5 Levels of the Last Planner® System: Should, Can, Will, Did and Learn

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Today’s Presentation

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Personal Planning

What % of your personal promises are completed every day?

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Who are the Last Planners®?The Last Planners are those who are closest to the work at the

lowest level of responsibility who can commit resources or have the

authority to make decisions during planning meetings.

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1. Those closest to the work know the work best and plan the

work - the “Last Planners”

2. Leverage the collective experience of the team to plan

3. It delivers bad news…

Why use the Last Planner® System?

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1.Better project outcomes

2.“Articulates and activates” a routine of conversations that lead to

commitments

3.Produces reliable work plans and reduces variability which leads to

greater trust and facilitates efficient execution of work

What are some of the benefits of the Last Planner® System?

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Early 1990s and continues to be developed today

Ballard & Howell surveyed

7 construction companies

450 foremen’s weekly work plans

Q: What % of the time did foremen deliver on their promises?

Ranged between 33% and 70%

Average …

Development of the Last Planner® System

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What Happens when Commitments are Missed?

“Promising”, particularly the ability to make and elicit reliable promises, is the primary skill needed for working in the LPS and is key to coordination… (Hal Macomber and

Greg Howell, 2003)

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A social system used for production planning & control to improve workflow,

plan reliability, coordination and the predictability of work on projects.

The basic premise is those who do the work, plan the work, and make

commitments to complete work (reliable promises) to other members of the

team.

What is the Last Planner® System?

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What role does the Last Planner® System play within a Lean Project

Delivery System?1. Social system and backbone of Lean Project Delivery.

2. Stabilises workflow variation towards continuous flow for Last Planners.

3. Dictates the pace of production by making work ready so what SHOULD be done CAN be

done. Once it CAN be done promises are elicited for work that WILL be done. Promises are

tracked daily (DOING & DID) to ensure the team LEARN from any plan failures and prevent

reoccurrence.

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What is the Last Planner®System?

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According to the Lean Construction Institute (2015, p. 149):The LCI holds a registered trademark (®) on Last Planner®. The purpose of trademarking the term is to take care of the use and meaning of Last Planner and the Last Planner System of Production Control®. There is no intent to prevent people and companies from using LPS® to deliver their projects. All LCI asks is for people to include the registered trademark ® once in any document, to note that the Lean Construction Institute is the owner of the trademark and to include LCI’s website with the attribution. (www.leanconstruction.org)

Trademark of the Last Planner® System

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According to the Lean Construction Institute (2015, p. 149):The LCI holds a registered trademark (®) on Last Planner®. The purpose of trademarking the term is to take care of the use and meaning of Last Planner and the Last Planner System of Production Control®. There is no intent to prevent people and companies from using LPS® to deliver their projects. All LCI asks is for people to include the registered trademark ® once in any document, to note that the Lean Construction Institute is the owner of the trademark and to include LCI’s website with the attribution. (www.leanconstruction.org)

Trademark of the Last Planner® System

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Should: Milestone & Phase Planning

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Should: Milestone Planning (30,000’)

Image courtesy of David Umstot

©2017PaulEbbs

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Should: Phase Planning (10,000’)

©2017PaulEbbs

Image courtesy of David Umstot

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Why use Pull Planning?• Can you say the alphabet?• Can you say it backwards?•Why is it so difficult?

• Flush out predecessors and constraints that release work• Gain a better understanding of each actors work and the

project as a whole• Helps deliver bad news at the wall and not in the field

©2017PaulEbbs

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CAN: Make Ready Planning (1,000’)

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CAN: 6 – 8 Week Make Ready Plan

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CAN: Flow Walk - Screening for Constraints

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WILL: Commitment Planning (100’)

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WILL: Reliable Promising

The Conversations for Action Cycle (after Flores, 2013 and Macomber and Howell, 2003)

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WILL: Weekly Work Coordination

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DID: Daily Huddle

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DID: Daily Huddle

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LEARN: Improve the System

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The person?

The system?

Both?

LEARN: Who is Blamed when Projects Slip?

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LEARN: Reasons for Missed Commitments

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Which Team was Successful???

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Where to find out more?

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Thank You

©2017PaulEbbs

For more information contact

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Q&A

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