The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Leadership DevelopmentProgramme

Seminar 2

Leadership.thesolutionorganisation.com

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Presenters today

• Brad Bamfield– 07803 133110– b.bamfield@thesolutionorgainisation.

com

• Patrick Sullivan– 020 8241 0166– p.sullivan@thesolutionorganisation.co

m

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Today• Welcome

• Review issues

• OGSMs

• Hierarchies

• Stakeholder analysis

• Strategic planning

• Communications

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Review of practical exercise

• Report to group– Describe issues– Present mind map– Key issues– New thinking? Solutions?– OGSMs

• OGSM review

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Hierarchies

• Formal

• Informal

• Mind map

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Exercise

Mind map the

Hierarchy in your business

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder Analysis

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis• Stakeholders are

– People– Things– Processes

• It is a process for strategic or tactical situations

• Change management tool

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Exercise

We will complete a Stakeholder Analysis for this course step by step

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Step 1 Mind Map

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Who/what is affected• Who/what is involved• Who/what has

influence over the outcome

• Who are the potential beneficiaries

• Who might be adversely affected and why

• Have interest groups been identified

• Have supporters and opponents been identified

• Have the processes we work within been identified

• What are the relationships between the Stakeholders

• What people, assets or processes are missing

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Step 1 Mind Map

• Step 2 Asses Stakeholder interest & impact

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder InterestStakeholder Groups and

Individuals Interest(s) at Stake in

Relation to Project Effect

on Project of Interests + 0 -

Importance of Stakeholder on Success

of Project

Degree of influence of Stakeholder over Project

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Step 1 Mind Map

• Step 2 Asses Stakeholder interest & impact

• Step 3 Key Stakeholder matrix

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Key Stakeholder Matrix

Importance Influence

Unknown Little/No Importance

Some Importance

Moderate Importance

Significant Importance

Critical Player

Unknown

Little/No Influence

Some Influence

Moderate Influence

Significant Influence

Critical Influence

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Step 1 Mind Map

• Step 2 Asses Stakeholder interest & impact

• Step 3 Key Stakeholder matrix

Stakeholder rating chart

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholders rating chart

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Stakeholder analysis

• Step 1 Mind Map

• Step 2 Asses Stakeholder interest & impact

• Step 3 Key Stakeholder matrix

Stakeholder rating chart

• Step 4 Stakeholder participation strategy

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Participation strategy Type of Participation

Stage in this Process Show stopper High Influence and High Importance

Collaborate High Influence and

Low Importance

Consult Low Influence and High Importance

Inform Low Influence and Low Importance

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic planning

• Usual definition of a successful company– They survive– They make satisfactory profit– They grow

• Today a Sustainable business will– Be here in 10 years– Improve profits– Grow– Improve (reduce) the environmental and social

impacts of their business

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

• Strategic planning Gurus– Mintzberg– Porter– Ansoff

• Approaches– Boston Matrix– Porters 5 forces– SWOT– Plestin variables

Strategic planning

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

• Porter 5 forces

Strategic planning

Industryrivalry

BuyersSuppliers

Substitutes

New entrants

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning• SWOT

Strengths

ThreatsOpportunities

Weaknesses

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning• Plestin variables

– P – political– L – legal– E – economic– S – social/cultural– T – technology– I – Industrial– N - natural

• 4 Ms– Manpower– Machines– Materials– Money

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning

• Leadership is strategic

• Management is tactical

• You need Strategic Planning to:-– Set the vision– Develop the structure– Empower your people– Communicate

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning

O G S M

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning

• Objectives, Goals, Strategies & Measures• Objectives the ultimate strategic direction

– 5 or 6 & up to 10 years

• Goals required to achieve the Objectives– 5 -10 & 3 to 5 years

• Strategies the tasks required to deliver the Goals– As many as you need 1 year

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Strategic Planning• Mind Map for the O in OGSM consider

– Economic• Marketing• Innovation• Efficiency/productivity

– Non Economic• People• Environment• Community

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Communications

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Communications

Confucius he say: 

"Big difference between actually listening & simply waiting for chance to say

something"

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Believed process

You speak

I listen I speak

You listen

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Actual processYou Listen-Evaluate-Listen-Plan-Listen-Rehearse

You Speak-Evaluate-Speak-Plan-Speak-Rehearse

I Listen-Evaluate-Listen-Plan-Listen-Rehearse

I Speak-Evaluate-Speak-Plan-Speak-Rehearse

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Active listening

L..ookI..nquireS..tay focusedT..est understandingE..valuate

N..eutralise distractions

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

The Elements of Good Communication

• Clarify the ideas to communicate• Examine the true purpose • Consider the total setting(Physical/Human)• Consult with others where appropriate• Be mindful of overtones• Convey help or value to receiver• Follow up• Communicate for tomorrow too• Actions must support your communication• Understand as well as be understood

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Source

Communication skills

Attitudes

Knowledge

Social System

Code

Content

Elements

Smelling Social System

Touching Knowledge

HearingAttitudes

Seeing Communicationskills

Tasting Culture

Channel

S

Culture

Message Receiver

M RC

Structure

Treatment

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Exercise

What is your communications style

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Communication Styles

• Seeing/ Visual ( “I see what you say”)

• Auditory/Hearing (“Your Name rings a bell”)

• Kinesthetic/Feeling

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Listening Skills

Exercise

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Concentration

05

1015

2025

3035

4045

5055

60

0

10

20

30

40

50

60

70

80

90

100

Minutes

Percent

Typical Concentration over One Hour Period

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

What?              

Why?              

Who?              

How?              

When?              

Where?              

Notes              

 

Communication/Action Planning Sheet 

Subject XMPL Project 8 May, 2005

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Summary of Seminar 2

• Review issues

• Mind maps

• OGSMs

• Hierarchies

• Stakeholder analysis

• Strategic planning

• Communications

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Seminar 3 exercise• Using the issues/concerns you have

identified• Revisit and revise your OGSMs, if required • Complete a Stakeholder Analysis process

for the OGSMs• Complete a Communications Plan • Be prepared to make a 5 minute

presentation on your business and what your issues are

• The team will review, and offer help

The Solution OrganisationTo build the solution, first define the problem

The Solution OrganisationTo build the solution, first define the problem

Next meeting

• We hope you have enjoyed today

• We also hope you have learnt something useful

• Please complete feedback forms

• Next seminar

• Citi Lodge Hotel Wollaton Street

• 7th June 1pm to 5 pm