When Machines Curate Their Own Technical Information

October 29, 2015

Then and Now

Information / Content Changes

Maturity of information delivery approach

Effe

ctiv

enes

s of I

nfor

mat

ion

Del

iver

y

Paper Documents

Web, Mobile, contentElectronic Documents

Intelligent Content

Adapting Information to Technology

NOW Information optimized for online Publish info in responsive HTML Expect quick access to only the

content needed Machines and humans

performing searches Intelligent – meta data required

for search

THEN Information optimized for print Publish PDF to web Access to all information online

is accepted Humans only perform searches Willing to search through whole

documents

Improve the Information Experience

Use the intelligence built into your content

Anticipate the informationneeds of customers and service partners

Know what’s happening with your machines

Leverage the power of Interactive Content

What Is Interactive Content?

What is Interactive Content?

“Interactive”

Incorporates the “Human Thing” in IoT

Simple to Advanced levels of interactivity

IoT Enabled Machines

IoTPlatform

Machine

AnalyticsReports

Technician

Content Authors

Repositories

Lookup repair procedures, parts lists, product information

IoT Machines & Interactive Content

Technician

IoTPlatform

Machine

AnalyticsReportsContent Authors

Repositories

Intelligent, Interactive Content Delivery solutions

Results: Interactive Content

Machine data guides the content delivered

Documentation is specific to the User and Machine

Most accurate product status and readings are captured

Compliance data is captured

Service efficiencies – faster and more first time fixes

Example Use Cases

Product Installation instructions Diagnostics manuals Operation or Maintenance Procedures Manufacturing / Work Instructions QA Test procedures Compliance or regulatory records

Benefits of Interactive Content

Enhance customer experience and satisfaction Increase machine safety Improve service, first time fix rates Reduce customer support call times Generate new revenue sources Improve content quality Reduce publishing and

distribution costs

Scott YoungblomEVP, Worldwide SalesPhone: 734.330.2966Email: scott.youngblom@oberontech.com

Thank You!

Questions on interactive documents?Ask the Oberon experts for more details

info@oberontech.com