Post on 20-May-2018
Laugh and LearnBridging Generational Gaps
Presented by
Mark Stevenson andAmanda Freeman
Baby Boomer Gen X Millennial Gen Z
Born between
1980 - 1996
Millennials
Gen Y | Peter Pan | Boomerang
The Peter Pan Generation
“I Won’t Grow Up!”
The BOOMERANG Generation
According to a study, in 2012 40% of millennial men
ages 18-30 lived at home
Millennials…
...Oh, and theycrave awards.
(Exhibit A)
…are high on self-esteem.
…feel entitled.
That #selfie life
Narcissistic Personality Disorder is nearly
3 TIMES as high for millennials as it is for
people ages 65 or older
They are going to be famous for all the right
(and wrong) reasons.
Thanks, Snapchat.
Millennials and the Quantified Self
Reality TV = REALITY
Baby Boomer Gen X Millennial Gen Z
Born between
1964 - 1980
Generation XThe Forgotten Generation
A Generation of “Survivalists”
•Historical events shaped their deep distrust in corporate America
•Cynical about most everything
• Economic busts
• Lone wolf mentality
Gen X in the Workplace
• Nontraditional view of time and space
• Flexible hours, informal work environment, just the right amount of supervision
• Not intimidated by authority, but simplyunimpressed by it.
• Technology = success = survival
• Willingness to buck the system
Pop Culture + Gen X
Gen X Movies
Generation X
What’s old is new again…
Baby Boomer Gen X Millennial Gen Z
Baby Boomers
born 1946 - 1964
Baby Boomer Traits:
• Strong work ethic (workaholics)
• Competitive
• Goal-oriented
• AMAZINGLY long attention spans
• Very team-oriented
• Still very much willing and able to learn
Baby Boomers also value…
Baby Boomer Gen X Millennial Gen Z
Who Are Generation Z?
Gen Z is the most diverse of any generation in the U.S.
Generation Z make up 25%of the U.S. population
OutnumberingBaby Boomers & Millennials
They are more independent than previous generations.
uses an average of
screens per day
5
Generation Z
of Gen Z will display symptoms of emotional distress if kept away from their personal electronic devices for too long79%
Gen Z Traits:
• Less interested in sharing their lives for the public record
• Impatient with VERY short attention spans
• YouTube over Facebook
• Place a high value on honesty
• Highly educated
• iGen
Baby Boomer Gen X Millennial Gen Z
Communication Cycle … it’s a mess.
Hello Katie. This is Barb.
Wuts up? #worklife
Communication DifferencesBaby Boomers
• Prefer face-to-face or phone calls
• Avoid meetings at all costs
• Body language is vitally important – “Show Me” generation
• Will press for details – so be prepared to get thorough
• Speak in an open, direct style but avoid controlling language
Communication DifferencesGen X
• Direct communication is preferred –just keep them in the loop
• Email is preferred workplace communication
• Feedback is encouraged and welcomed
• Keep it casual –informal communication is best
Communication DifferencesMillennials
• Prefer text or instant message
• Do not talk down to them
• Fun and humor in work and learning –not everything has to be so serious
• Use action words and challenge them at every opportunity
Communication Differences Gen Z
• Don’t typically look their communication partner in the eyes because they are constantly looking around
• 4D thinking because their minds are constantly streaming • ….if you don’t communicate with 5 words and a
big picture, you will not reach them
• Their attention span is 2.8 seconds
Something that might surprise you….
Gen Z actually prefers face-to-face communication in
their workplace
LOL … JSYK … IKR … LMAO … BRB … OMW … ILY … GR8
JK …
NP
…O
MG
…TM
I …T
TYL
SRRY… ROFL … AFAIK … G2G … IMHO … LMS … IDC
IRL …
RN
…N
SFW …
SMH
…LM
K
Kitchens
¡Hola!مرحبا
Здравствуйте
talofa
Hello!
Communication in your Kitchen
When you have employees from 4 generations working in your cafeteria…
…and all 4 have a different preferred communication method
…how do you bridge the gaps?Hint: Don’t be this version of
Mark.
Think: Tech Evolution
• Nutrition technology adoption rates ↑
• Apps as an option for younger generations
Think: Training Methods
• Millennials and Gen Z:• Ad-free videos to watch at their leisure
• Gen X & Boomers:• In-person or group training classes
Acknowledge and accept the generation gap
RULE #1 ----
AGE
NO ‘ONE SIZE FITS ALL’
RULE #2 ----
DEFERRULE #3 ----
General Rules to Follow
Thanks for listening!
Questions?
Mark would be more than happy to answer them ;) I’m going to go put my feet up. I can only make this man look good so many times...
Chat at us!
Mark Stevenson
Manager, Solution Experts
Mark.Stevenson@primeroedge.com
(281) 453-8515
Amanda Freeman
Solution Expert
Amanda.Freeman@primeroedge.com
(281) 453-8580
Linky Links
• Link #1 -https://business.linkedin.com/talent-solutions/blog/2013/12/8-millennials-traits-you-should-know-about-before-you-hire-them
• Link #2 - https://www.mindtickle.com/blog/10-millennial-personality-traits-hr-managers-cant-ignore/
• Link #3 - http://bizmology.hoovers.com/millennial-characteristics-mindset
• Link #4 - http://www.baltimoresun.com/entertainment/bthesite/
• Link #5 - www.popsugar.com/tech/Things-Millennials-Do-37596324
• Link #6 - http://www.breitbart.com/big-government/2015/02/03/7-reasons-millennials-are-the-worst-generation/
• Link #7 - http://www.scarymommy.com/29-things-that-identify-you-as-generation-x/
• Link #8 - https://elearningindustry.com/8-important-characteristics-baby-boomers-elearning-professionals-know
• Link #9 - https://www.thebalance.com/baby-boomers-2164681
• Link #10 - http://www.the-baby-boomers-webplace.com/humorous-baby-boomer-characteristics.html
• Link #11 - https://growingleaders.com/blog/six-defining-characteristics-of-generation-z/
• Link #12 - https://www.forbes.com/sites/causeintegration/2016/11/28/get-ready-for-generation-z/#6f40fda52204
• Link #13 - http://www.speeli.com/articles/view/Characteristics-of-generation-z
Linky Links (continued…)
• Link #15 - http://www.inc.com/ryan-jenkins/1-tip-to-eliminate-miscommunications-across-generations.html
• Link #16 - http://michaelsseaver.com/careerbusinesscoaching/generational-differences-and-improving-communication/
• Link #17 - https://www.iofficecorp.com/blog/8-tips-to-communicate-with-4-different-generations-in-the-workplace
• Link #18 - http://old.biz.colostate.edu/mti/tips/pages/InteractionAmongTheGenerations.aspx
• Link #19 - https://www.youtube.com/watch?v=LmNzZf0996o
• Link #20 - https://www.entrepreneur.com/article/236560
• Link #21 - http://rise.xyz/blog/gen-z-communication/
• Link #22 - http://time.com/247/millennials-the-me-me-me-generation/
• Link #23 - https://www.youtube.com/watch?v=_lfxYhtf8o4