László Mezei - The future of customer service on mobile platform

Post on 03-Nov-2014

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Many brands from banks to telecom providers offer self-care services on mobile platforms to a large number of customers. Are these mobile apps and mobile-optimized websites up to today’s standards? Aren’t there new directions that providers should try? How about making self-care services personal, empowering and relevant? We can focus on e.g. our customer’s family and web-connected objects like a car or alarm system, and create apps that have a chance to truly engage users on a daily basis, converting them to loyal customers.

Transcript of László Mezei - The future of customer service on mobile platform

TEAMWORKMERGING ROLES

ITERATIONSMINIMUM DELIVERABLES

USERS INVOLVED

bilds html prototypes

thinks strategic

ux producer

sometimes highly visual wireframes

seasoned ux

researchergreat with

clients

graphic artist ux designer

ux researcher

Photoshop guru

http://survey.kirowski.com/thome/joyful4/dragger_B2.html

http://www.youtube.com/watch?v=BZ9fLRXseyk&hd=1

http://www.youtube.com/watch?feature=player_embedded&v=_bT3vMVeIV4

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