From Contact to Conversion: How to Seal the Deal FAST

Eric Tanner

• Eric Tanner• Founder and CEO, Tripwing• Loves: Travel, Food, Bruce

Springsteen • Hates: Sharks

• Worked in Finance, but left to pursue a career as a small business owner in travel

• Lives in Brooklyn, NY• Geography major in college• Evidently bad at following sign

directions

“Who is this guy?!”

• Home based travel agents!!!• The coolest, nicest, most

interesting, and most entrepreneurial travel agents in the world!

• Beyond that, home based travel agents wear more hats than other travel agents

“Who are you?!”

SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES SALES

SALES SALES SALES

What’s taking so long?!• Clients are IMPATIENT

– In an era of constant communication, instant gratification, immediate responses, and perpetual connectivity, Travel Agents do not have much time to put together a trip.

• Clients NEED Agents– Clients want the service and knowledge of a Travel

Agent. There is minimal or no cost to prevent them from using an Agent. What holds them back is time.

Order of Operations

Contact Proposal Iteration Booking

Contact• Make contact QUICK

– Olark instant messaging system

• Pick up your phone– Even if you have to tell them you are going to call them back,

knowing that you have them in your plans for the day will make your Client feel important

– Grasshopper phone system, get that professional voice

• Follow up!

Proposal and Iteration• Tripwing Itinerary Builder!

Top Itinerary Builder Features Unlimited Itineraries for one low monthly subscription 1-Click to share your itineraries via a custom URL,

custom printable/PDF designs Instant access to flight database with up-to-date

airline information Free pictures and contact information of ANY hotel Largest database of travel photos to bring your

itineraries to the next level Convenient automatic e-mail updates inform your

client of their next steps each morning

White-labeled itineraries

• Travel agents who use the Tripwing Itinerary Platform will have access to ready-made proposals from tour operators to send to their clients

• Rather than having to print materials or send customers to a company’s website, using the Tripwing Platform allows agents to quickly browse itineraries and send trip to clients with agent’s branding included

Travel Agent Tour Portal

Select Tour Operator Partners

Over 100+ already on board!

Booking• Online Invoicing Tool

– Freshbooks, Quickbooks, Clientbase

• Payment Gateway– Paypal, Stripe, Authorize.net, etc. are all great choices,

but you may run into trouble as a seller of travel– Try Braintree

What have we learned?• You are the best! Your customers are so lucky

to have you!– Make sure they are reminded of that every single day

• Nobody has infinite time– As a small business owner and home based travel agent,

use technology to make your life easier. Technology is not the enemy of the travel agent. Time is. Use technology to make the components of your business FAST.

20 Jay St, Suite 312Brooklyn, NY 11201

info@tripwing.com

eric@tripwing.com914-523-4200