Post on 12-Jan-2016
description
Michelle DetryJacqueline N. Hood
Keystone International, Inc.
The following report will summarize◦ Strengths of KUNM◦ Challenges faced by KUNM◦ Recommendations
Commitment and dedication of staff to KUNM
Commitment and dedication of volunteers to KUNM
Growth of the station Listener satisfaction and connection Unique format of radio station; “patchwork
quilt” versus mono-format
Lack of accountability Stipulation of Dismissal (Settlement Agreement) Not enough paid staff
◦ High work load and stress◦ Increased conflict
Difficulty in recruiting Board members Structural constraints Lack of current strategic plan Trust and communication could be improve Difficult to manage such a large number of
volunteers (140+)
Declared Classification of Respondents = 68◦ 30.9% KUNM Staff◦ 64.7% Volunteer
Staff◦ 4.4% Undeclared
Gender◦ 65% Male◦ 35% Female
Volunteer Respondents On Air/Off Air◦ 50% On air◦ 13.6% Off air◦ 36.4% Both
Understand the mission and goals at KUNM Understand my role and expectations of me Volunteer Staff produce high quality
programming Trust the top Management team Management and Operational Staff are
helpful Belief that Management and Operational
Staff act ethically
Belief that customers very satisfied with programming
Have the tools to do the work effectively Have adequate input and information to
do the work Information in Zounds is valuable Read Airwaves when published
Overall trust level at KUNM could be improved Full-time volunteer coordinator needed Performance management system is important to
institute for Volunteer Staff Annual review process for volunteers needed Need standards of professionalism for Volunteer
Staff Improve maintenance of music library Need for more technology training Need for annual survey of listeners
The Volunteer and Operational Staff work well together
Cooperative teamwork exists at KUNM Volunteer Staff selection process ensures that we
hire the best people Recognition for the work done Accountability and clarity of policies and
procedures UNM administration acts in the best interest of
KUNM Management has leadership and management
capabilities
Have seen positive changes at KUNM over last year
Accountability and clarity of policies and procedures
Cooperative teamwork exists at KUNM Clarity of reporting structure Satisfaction with availability of equipment IT provides services needed Zounds is an effective communication tool
Positive factors◦ Adequacy of training◦ Work assignment at KUNM◦ Process that was used to assign the work◦ Would like to stay as a volunteer with KUNM for
a long time◦ Would not leave KUNM if could find similar
volunteer work elsewhere◦ Look forward to volunteer time at KUNM
Split on◦ Opportunity to change assignment at KUNM◦ Opportunity for personal development at KUNM◦ Worth and adequacy of general meeting
Positive about◦ Being listened to at staff meetings◦ Effective facilitation of staff meeting
Areas for improvement◦ Need for retreat in the near future◦ Need more interaction between staff members
Split on◦ Effectiveness of staff meetings◦ Staff needs are taken into consideration in decisions◦ Respect received at KUNM◦ Working well as a team◦ Opportunities for professional development at KUNM
Several categories of recommendations emerged from the interviews including:◦ Organization structure◦ Management/Staff◦ Board◦ Volunteers◦ Stipulation of Dismissal (Settlement Agreement)◦ Students◦ Processes
Hire a full-time Volunteer Coordinator◦ Smaller organizations that rely on fewer
volunteers have paid full-time volunteer coordinators
◦ Considering having this person also handle HR for KUNM
Fill interim positions with permanent employees◦ Production Manager◦ Programming Manager
Have a staff retreat – focus on team building and planning
Training for Management/Staff◦ Communication skills◦ Conflict management◦ Team building◦ Supervisory skills – most staff end up
supervising volunteers◦ Meeting management – running effective
meetings Ongoing coaching for managers
Clearly define the role of the Board Change Board terms to provide overlap Engage the community to foster potential
Board members Training for Board Members
◦ Meeting facilitation◦ Conflict management◦ Dispute resolution◦ Team building
Develop a volunteer contract/agreement ◦ Clearly outline performance expectations,
feedback process, grounds for dismissal, etc.◦ Annual renewal of agreement
Develop volunteer job descriptions and selection process◦ Select volunteers based on criteria outlined in
job description◦ Only select volunteers when there are vacant
positions◦ Conduct background & reference checks
Develop a performance review process with a probationary period
Streamline/simplify volunteer grievance process
Conduct volunteer exit interviews Ongoing training for volunteers
◦ Equipment, especially on air◦ Conflict management◦ Communication skills
Improve communication with volunteers◦Require email address so email can be
used to communicate with volunteers – improves timeliness of communication saves money
◦AirWaves– publish online to save money by not printing and mailing a publication
◦General Meeting – consider running the meeting with a skilled meeting facilitator
Involve students academically in the station◦ Ex., have Spanish majors do translation and
programming in Spanish Involve more students as volunteers
◦ Partner volunteers with students to involve them in station activities
Get more students interested in and listening to KUNM to keep KUNM current with listeners and technology◦ Need to develop younger listener base and
volunteer pool
Review and revise the programming change process◦ Make it easier to change programming as
needed◦ Streamline process for filling vacant on-air slots,
especially for evaluating public comment on potential new programs
Do a comprehensive listener survey Conduct an inclusive strategic planning
process Facilitated team building amongst staff,
staff and volunteers, and staff and board
Develop systems of accountability◦ Train staff on systems and accountability
processes Conduct human resources audit
◦ Determine best structure and appropriate staffing levels
Independent legal counsel review of all governance documents
Develop a system/schedule for acquiring and maintaining equipment◦ Determine equipment needs◦ Develop plan for acquisition of new equipment ◦ Develop a maintenance of current equipment
Develop systems for the music library◦ Organize the library – file music in Director’s office◦ Develop a process to ensure new music is handled
efficiently◦ Create a system for tracking music – check in and
check out system
KUNM is composed of a group of dedicated staff and volunteers operating a unique community radio station
The organization can take positive steps for improvement, some of which include: ◦ Staff retreat, training and coaching◦ Board facilitation to clarify role, develop improved
fundraising and enhance engagement of members◦ Write volunteer contracts, clarify expectations,
develop performance review processes, enhance communication
Overall interviewees and respondents, KUNM provides a high level of listener satisfaction in a unique format