Kent Connects: Harnessing Open Source for Shared Services and Partnership Working

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Debbie Wisdom, Strategic Director, Kent Connects and Matt Hamilton, Technical Director, Netsight Internet Solutions and international board director of the Plone Foundation.Kent Connects, the lead technology partnership in Kent & Medway, are using Plone Content Management System to provide partners from different public sector organisations with a flexible, virtual online space to collaborate and share information and knowledge via the internet in a secure way. Learn how Kent Connects came to be using Plone and what the benefits, issues and lessons learnt have been in adopting OSS for the partnership. Find out more about Plone, its community of practice and the opportunities it can offer the public sector.

Transcript of Kent Connects: Harnessing Open Source for Shared Services and Partnership Working

Kent Connects

Harnessing Open Source for Shared Services and Partnership

Working

Debbie WisdomStrategic DirectorKent Connectswww.kentconnects.gov.uk

Matt HamiltonTechnical DirectorNetsight Internet Solutionswww.netsight.co.uk

Presentation Content

Background to Kent

Connects

Our open source journey Requirements Initial development Growing pains Engaging with Netsight The Plone community

Current situation

Kent Connects

Established in 2002

The lead technology partnership in Kent and Medway

Achieving transformation through technology by tackling the barriers to joining up and sharing services

Removing technology as the excuse for not transforming

Kent & Medway

• Partners16

• Population1.6M

• Employees55K

• ICT Staff719

• ICT Budget£64M

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

Our Open Source Journey …

COLLABORATE SHARE INFORM LEARN 29

1

Start of the journey …Requirements

a secure

central

informatio

n

store, accessed

via the internet

daily email alerts with links directly to content

powerful search tool

easy and intuitive self-publishing tool

discussion forum

for virtual

conversations

meetings calendar

holding agendas,

minutes and

related information

Plone Content Management System

KCC developed

Tonbridge & Malling BC hosted

Live with 1 portal in Feb 07

Internal Development V1

Our Open Source Journey …

COLLABORATE SHARE INFORM LEARN 29

1

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

Growth of the PortalsWho’s benefiting?

Responsibility to portal partners

grew

Development requirements grew

Support arrangements grew

Need for formal hosting grew

Growing pains

Our Open Source Journey …

5

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

COLLABORATE SHARE INFORM LEARN 29

10 person Web Development company

Specialising in Plone content management

system

Heavily involved in the Plone Community Director of the Plone Foundation Organise development events Aware of Plone future roadmap

Engaging with NetsightWho are Netsight?

Right ‘fit’ for Kent Connects

Bespoke development

High level of support

Able to handle hosting requirements

Worked with other public sector clients

Engaging with NetsightWhat Netsight offers the public

sector

The Plone Community

Our Open Source Journey …

15

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

COLLABORATE SHARE INFORM LEARN 29

By now the number of portals had grown to 15Original architecture had been exceededNeeded a way to roll out ever more portals

quicker (lower admin support) and manage across all portals

New version of Plone (version 3) with newer features, and additional 3rd party add-ons

Better membership management as number of users grew

Portal V2 Development

Open Source is extendable in the way you want, not just in the way the vendor has envisaged

Often requirements surface long after the procurement process e.g. the Software Audit Application to allow the

monitoring of software use throughout the partnership

Bespoke Development

Our Open Source Journey …

29

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

COLLABORATE SHARE INFORM LEARN

Current Situation

Portal Partner Costs

Set-up fee: £500-£1000

Administrator training: £0

Annual support: £0

Annual hosting: £0

Kent Connects Costs

Income: £500-£1000 per

portal

Annual support: £1800

Annual hosting: £650

Support: £75 per hour

Development: £750 per day29 Portals 1150 Members 545 Events458 News Items 981 Discussions3800 Files

Current SituationSpin-off Benefit

Portal of Portals

Bird’s eye of meetings across Kent & Medway

A strategic view of partnership and collaborative activities for Chief Executives and senior officers

Our Open Source Journey …

29

Internal Dev V1

Nov 06

Go Live V1

Feb 07

Current Situation

Apr 09

COLLABORATE SHARE INFORM LEARN

Debbie WisdomStrategic DirectorKent Connects01622 221929www.kentconnects.gov.uk

Matt HamiltonTechnical DirectorNetsight Internet Solutions0117 909 0901www.netsight.co.uk

http://plone.org/ http://plone.org/foundation

http://www.plonegov.org/