Post on 22-Jan-2018
If you want to successfully retain your
existing customers, you must first learn
how to delight them and keep them
consistently happy with your business
Customers who trust a business will
remain loyal, and will possibly be happy
to recommend the business to others
Trust can be built in every interaction your
business has with your customers, starting
from the moment they come in contact
with you
The more you know about the customers
the better service experience you can
provide to them
increase their loyalty to the business
Try to be as responsive as you can to
customer requests, and stay in touch with
them on a regular basis without asking
anything in return
If a business fails to come up with new &
innovative approaches for their service,
it’ll become redundant & irrelevant
Help your customers grow their knowledge
by providing ideas & information that will
help them & adds value to their lives
Put your focus on training everyone in your
organisation so that generating customer’s
delight is their top priority while working
Questions, Comments or Clarification?
Contact: Maverick Mentoring For Business
Email: peter@maverickmentoringforbusiness.com.au
Phone: 61 3 9005 8275