GOOD COMMUNICATIONSKILLS

Objectives

1. Understand The Communication Process

2. Be Aware Of Barriers Of Good Communication

3. Tips To Improve Verbal And Non Verbal Communication

What is Communication?

Transfer of information and ideas from one person to another.

What is Communication?

The process of meaningful interaction among human beings.

What are the most common ways we communicate?

Visual Images

What are the most common ways we communicate?

Written Word

What are the most common ways we communicate?

Body Language

What are the most common ways we communicate?

Spoken W

ord

TIPS FOR GOOD COMMUNICATION

Do not speak in noisy surroundings, as you Do not speak in noisy surroundings, as you won’t be heard.won’t be heard.

TIPS FOR GOOD COMMUNICATION

Use simple words and phrases e.g.

TIPS FOR GOOD COMMUNICATION

TIPS FOR GOOD COMMUNICATION

Do not speak too fast or too slow

Speak clearly and audibly.

TIPS FOR GOOD COMMUNICATION

Check whether you have been understood accurately or not.

TIPS FOR GOOD COMMUNICATION

Always pay undivided attention to the speaker while listening.

TIPS FOR GOOD COMMUNICATION

THINGS NOT TO DO

Do not assume that you have understood everything.

THINGS NOT TO DO

While listening do not glance here and there as it might distract the speaker.

THINGS NOT TO DOTHINGS NOT TO DO

Allow

distractions

Barriers to communication

Language differences

Barriers to communication

Making Assumptions

Barriers to communication

Hearing Vs Listening

Hearing – Physical process, natural, passive

Hearing Vs Listening

Listening – Physical as well as mental process, active,

learned process, a skill

Listening is hard.

You must choose to

participate in the process of listening.

VALUE OF LISTENING

Reflects courtesy and good manners.

VALUE OF LISTENING

Listening improves school performance.

VALUE OF LISTENING

VALUE OF LISTENING

Good listening helps solve problems quicker.

Body Language Tips

Have good posture

Lean forward a little

Face the speaker

Don’t cross arms

Don’t fidget

Smile and make eye contact

To RecapRead more.

Improve language.

Improve on you topic of discussion.

Improve pronunciation.

Listen more.

Work on body language.

Look presentable and confident.

Is Highly Dependent On Excellent Is Highly Dependent On Excellent Communication Skills!Communication Skills!

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