Post on 18-Oct-2014
description
SAP for Professional Services
Enabling Operational Excellence and Competitive Advantage
Eric van Rossum
Vice President, Head of Industry Business Unit Professional Services
#SAPforProServ #SAPConstruction
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 2
Delivering client value profitably
Globalization Business evolution
Information overload
Talented resources
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 3
Companies adapt to
technology and
process
Software centers on people Desirability
Human needs
Viability
Business needs
Feasibility
Technical needs
4 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
MEET TARA. The engagement manager
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Talent supply chain
Service delivery
Tara’s challenges
Business development and sales
• How can I easily see all the interactions with my clients?
• Who can help me to win this opportunity?
• More
• How do I develop the people on my team?
• How can I retain and attract the best people?
• More
• Which of my projects are delivering a healthy
profit?
• Which projects have issues that need my
attention?
• More
6 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Dive into the business development and sales process
John Irvin
Sr. Manager- Analytics and Reporting
Studio | Deloitte Application Studios
Deloitte Services LP
Contact and Influence Finder Application
8 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Contact and Influence Finder
Problem Statement
As a pursuit leader or business
development manager, how do I find the
points of contact that exist at Deloitte
into a potential client opportunity?
• Are there alumni from Deloitte now
working at the client that could provide
perspectives on a pursuit/opportunity?
• Are there Deloitte personnel that
previously worked for the client?
• Can I get to that information quickly?
Key Functionality
• Enable a comprehensive view of
Deloitte’s contacts with a client
• Deliver acceptable performance searching
and aggregating over 120 million rows of
data from a variety of different source
systems.
• Deliver a mobile application on iPad.
Technology
• SAP HANA® – database/data modeling.
• SAP Data Services – ® ETL.
• SAP Crystal Reports®
• Custom iOS wrapper for integration in
Deloitte app store
9 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Contact and Influence Finder on SAP HANA®
SAP NetWeaver
BW
SQL DB Alumni
Resumes
SAP Data Services® 4.0
SAP HANA® 1.0
SAP
Crystal
SAP BusinessObjects
Business Intelligence
platform 4.0
10 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Going after new business with SAP HANA
Business development and sales
• How can I easily see all the interactions with
my clients?
• Who within the network can help me to win
this opportunity?
• More
Providing real-time access and analysis of all customer data
with account intelligence and a real-time view of firm-wide
pipeline
11 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Talent supply chain
Tara’s challenges around service delivery
Business development and sales
• How can I easily see all the interactions with my clients?
• Who within the network can help me to win this
opportunity?
• More
• How do I develop the people on my team?
• How can I retain and attract the best people?
• More
Service delivery
• Which of my projects are delivering a healthy
profit?
• Which projects have issues that need my
attention?
• More
12 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Dive into the service delivery process
Jonathan Rhodes
Solution Manager
SAP Industry Business Unit Professional
Services
13 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Announcing SAP Commercial Project Management
Demonstration
Project financial
planning
Project issue and change
management
Project workspace
14 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Driving maximum project profitability with
SAP Commercial Project Management
Service delivery
• Which of my projects are delivering a healthy
profit?
• Which projects have issues that need my
attention?
• More
The SAP Commercial Project Management application
provides cross-project insight, alerts on issues, and
enhanced usability, such as use of Microsoft Excel for
margin planning
15 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Talent supply chain
Service delivery
Tara’s challenges around the talent supply chain
Business development and sales
• How can I easily see all the interactions with my clients?
• Who within the network can help me to win this
opportunity?
• More
• How do I develop the people on my team?
• How can I retain and attract the best people?
• More
• Which of my projects are delivering a healthy
profit?
• Which projects have issues that need my
attention?
• More
16 © 2013 SAP AG or an SAP affiliate company. All rights reserved.
Enable the talent supply chain
Scott Fife
Director of Global HR Systems
CSC
CSC Proprietary and Confidential
SuccessFactors at CSC
Scott Fife — Director of Global HR Systems
May 14, 2013
5/15/2013 Identification Number Goes Here 18 © 2012 Computer Sciences Corporation
Time
Systems
Labor/Usage
Systems
Billing
Systems
Contract
Management
Systems
Invoicing
Systems
Consolidation
Systems
Asset Mgmt.
Systems
Client
Repository
Systems
Current state – case for change
• Inability to effectively support operating model
• No single point of financial information Ineffective
• Manual and labor intensive
• Disparate, burdensome processes
• Significant customization of SAP instances Inefficient
• Unscalable tools
• No standardization
• Complex information structures Inflexible
• 3 instances of SAP ERP, 1 of SAP ERP HCM
• No master data management
• Non-standard systems
Insufficient Integration
• Inconsistent data
• Variations in application of policy
• No standard definitions Inconsistent
5/15/2013 Identification Number Goes Here 19 © 2012 Computer Sciences Corporation
Data Services
Reporting
Asset and Service
Management
Project/ Offering Usage
Collection
Integration Services
COTS SAP Cust. Dev.
HR (SAP)
Sales Offering Lifecycle
Management
Success Factors
Finance & Resource
Mgmt
Contract Management
vBiz Cloud
Time
Systems
GIS
Labor/Usage
Systems
Billing
Systems
Contract
Management
Systems
Invoicing
Systems
Consolidation
Systems
Asset Mgmt.
Systems
Client
Repository
Systems
Global Sourcing (Ariba)
CSC’s transformation
Standardize….Harmonize….Cloud
5/15/2013 Identification Number Goes Here 20 © 2012 Computer Sciences Corporation
The Case for SuccessFactors Performance Management
• Standardization: To establish a common performance management solution (process and system)
• Strategic Objectives: Set and cascade/align clear objectives at start of fiscal year, and monitor progress against those objectives
• Performance differentiation: Track and reward individual performance with financial disbursement that are directly aligned with individual performance results. Support performance as part of a values-based culture
• Global Metrics: Provide visibility and transparency of global performance measures to management
• SaaS Solution: Ease of configuration design. Easier to keep up with industry standard practices and functional enhancements.
• System Integration: Efficiency of having one system to integrate with our current SAP/HCM and SAP/ECM Compensation Management systems as well as future Career Planning and Succession Planning systems
Supporting CSC’s Transformation Principles for Performance Management
5/15/2013 Identification Number Goes Here 21 © 2012 Computer Sciences Corporation
Road map
• Enterprise deployment ~ 90,000 employees
• Career Planning
• Succession Planning
Performance
Goals
Appraisals & Feedback
Succession
Planning
Career
Planning
Learning
Development
Planning
We’ve got it all.
Attract and retain talent with SuccessFactors
Talent supply chain
• How do I develop the people on my team?
• How can I retain and attract the best people?
• More
Support your talent supply chain with low costs, short
implementation time, and a great user experience
SAP for Professional Services helps firms deliver client value profitably
The next-generation business platform for the professional
services industry is here today
SAP for Professional
Services solutions are
powered by SAP HANA
Leverage real-time customer
interactions to identify new client
opportunities
Respond in real time to engagement
performance to increase project
profitability
Empower employees with real-time
business insights to maximize the
firm’s resources Business
processes
Business
interactions
Business
innovation
Smarter
Simpler Faster
You’re invited
Time Title Session ID / Location
9:00 - 10:30 a.m. Keynote Forum D Theater
11:00 - 11:45 a.m. Join the Professional Services Keynote for Updates and
Innovations
Forum D Theater
Session Code: 4905
1:00 - 1:20 p.m.. Innovate Commercial Project Management for Services
Industries
Forum D Theater
Session Code: 4908
1:00 - 1:20 p.m.. Control Procurement and Spend in the Cloud with Ariba
Solutions
Forum D Demo Theater FORD1
Session Code: 4932
1:00 - 1:45 p.m.. Choose the Best Rapid-Deployment Solution for Professional
Services Firms
Forum D Microforum FORD2
Session Code: 4915
1:00 - 1:45 p.m..
Find the Potential for Value Within Your Professional Services
Firm
Forum D Microforum FORD3
Session Code: 4917
1:30 - 1:50 p.m..
Improve Bids and Project Control with Commercial Project
Management
Forum D Demo Theater FORD1
Session Code: 4926
1:30 - 1:50 p.m.. Go Mobile to Ramp Up Service Efficiency Forum D Theater
Session Code: 4912
1:45 - 2:45 p.m..
Standardizing Management Reporting Through Centralization:
The Use of Analytics and How it Will Help the Transition Process
S220F: S. Concourse, L2
ASUG Session Code: 3603
2:00 - 2:30 p.m..
Drive Value with Cloud Solutions for Professional Services Firms Forum D Theater
Session Code: 4913
Time Title Session ID / Location
2:00 - 2:45 p.m.. Manage Government Contractor Requirements
with Solution Extensions
Forum D Microforum FORD2
Session Code: 4916
2:00 - 2:45 p.m.. Monitor Risks Associated with Subcontractor Insolvency Forum D Microforum FORD3
Session Code: 4923
2:00 - 2:20 p.m. Visualize the Entire Construction Lifecycle with Virtual Design Forum D Demo Theater FORD1
Session Code: 4927
2:30 - 2:50 p.m.. Achieve Service delivery Excellence with Project
and Portfolio Management
Forum D Demo Theater FORD1
Session Code: 4928
3:00 - 3:20 p.m.. Enhance Performance Management in Your
Professional Services Organization
Forum D Theater
Session Code: 4906
3:00 - 3:20 p.m.. Optimize Your Service delivery by Going Mobile Forum D Demo Theater FORD1
Session Code: 4930
3:00 - 3:45 p.m.. Improve Commercial Project Management with Innovative Software Forum D Microforum 1 FORD2
Session Code: 4919
3:00 - 3:45 p.m.. Transform Your Commercial Real Estate Business Processes Forum D Microforum 1 FORD3
Session Code: 4920
3:30 - 3:50 p.m.. Turn to the Cloud to Manage Your Firm's Talent Forum D Demo Theater FORD1
Session Code: 4929
3:30 - 3:50 p.m.. Rely on Automation with a Mobile Enterprise Application Platform Forum D Theater
Session Code: 4907
4:00 - 4:20 p.m.. Turn to Business Planning and Consolidation to Manage your Talent Forum D Theater
Session Code: 4909
4:00 - 4:45 p.m.. Sell, Deliver and Invoice Bundles of Products and Services Forum D Microforum FORD2
Session Code: 4914
4:00 - 4:45 p.m.. Realize Greater Collaboration in Engineering and Construction Forum D Microforum FORD3
Session Code: 4921
4:00 - 4:20 p.m.. Embrace a Data-Driven Approach to the Construction Business Forum D Demo Theater FORD1
Session Code: 4934
4:30 - 4:50 p.m.. Gain Greater Insights and Improve Efficiency
with In-Memory Computing
Forum D Theater
Session Code: 4911
4:30 - 4:50 p.m.. Simplify the Management of Your Firm's Travel Expenses Forum D Demo Theater FORD1
Session Code: 4933
Tuesday, May 14 Professional Services and Construction Forum
#SAPforProServ #SAPConstruction
© 2013 SAP AG or an SAP affiliate company. All rights reserved. 26
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