Job Descriptions For Middle and Lower Level

Management

Anna Reponen

• MIDDLE LEVEL MANAGEMENT– National directors

• Marketing Managers• Planning and Building Managers• Outsourcing Managers• Financial Managers• In-house councils• Human Resource Managers

• LOWER LEVEL MANAGEMENT• Facility Managers• Facility Assistants• Facility Trainees

Agenda

National Directors

Responsibilities• Overall responsibility of country operations

– Plan, develop, organize, supervise

• Co-operate with central office– Send reports

• Evaluations of national department – Provide analysis of the market (competitive situation, trends)

• Implement objectives and policies provided by the HQ• Supervise facility managers

• Create and manage public relations– Government, investors, general public– Social responsibility

• Represent BPC in public events– Community activities

Requirements

• Masters Degree – Broad understanding of business processes– International education

• Working experience– Experience from similar field– Ability to handle large complex

• Knowledge about the market– Relations with the government

• Fluent English and local language

• High ethics

• Good personal reputation– Representative of the whole company

Marketing Managers

Responsibilities

• Support facility managers and assist national director

• Design local marketing strategy and campaigns

• Support implementation of marketing strategy• Completion of market survey

– Customer satisfaction

Requirements

• University degree in marketing• Customer service and marketing experience• Experience managing people and multiple

priorities• Effective communication and interpersonal

skills• Ability to use most common computer

programs• Ability to manage large projects• Knowledge about the local market

Planning and Building Managers

Responsibilities• Define potential areas for new facilities• Support facility managers• Negotiate with local administrative body

– Construction licenses• Plan building processes• Supervise building processes• Find contractors for building and planning

– Planning of heating, plumbing, ventilation and electrical installation

– Configuration– Architecture– Actual construction work

• Prepare contracts• Implement expansion of facilities

Requirements

• Construction engineering degree• Minimum few years experience of working

with large construction processes– Expert in construction

• Fluent English and local language• Ability to use most common computer

programs

Outsourcing managers

Responsibilities

• Implement operational plans• Manage business negotiations for cost, service, processes,

and contracts.• Analyze budgets across multiple vendors • Establish contacts with different companies• Prepare contracts • Develop and manage Partner relationships • Monitor, measure, and continuously improve business

performance goals for Outsourcing Department through tracking and reporting of performance metrics and externally benchmarking performance.

• Manage crises• Work with facility manager to solve problems

Requirements

• A Bachelor's Degree in Business, Supply Chain, Procurement, Operations, or equivalent experience.

• Must have at least 2 years previous outsourcing experience • highly self-motivated • Effectively and easily communicates with individuals at all

organizational levels• Openly and actively listens to others, clarifying information

when necessary• Provides accurate and well-organized verbal and written

information• Pursues creative solutions• Recognizes inefficient or ineffective processes, and offers

alternative solutions• Recognizes others for successful ideas

Financial Managers

Responsibilities

• Review and approve invoices for submission to accounts payable

• Review monthly financial reports, investigate unusual items, research and reclass as appropriate

• Create budgets for staff expenses such as messengers, supplies, telephone usage, etc.

• Work with national director to develop operating expense budgets

• Work with facility manager to solve problems

Requirements• Five to ten years financial experience • Strong analytical skills and knowledge of accounting • Strong excel/spreadsheet skills • Ability to manage multiple projects at a time • MBA/CPA a plus

Effectively and easily communicates with individuals at all organizational levels

• Openly and actively listens to others, clarifying information when necessary

• Provides accurate and well-organized verbal and written information

• Pursues creative solutions• Recognizes inefficient or ineffective processes, and offers

alternative solutions• Recognizes others for successful ideas

In-house Councils

Responsibilities

• Provide legal guidance in connection with the development and structuring of investment strategies and complex transactions.

• Advise internal clients (investment and operational leaders) on a broad array of sophisticated financial transactions - equity investments, debt acquisitions, derivatives and other strategic transactions.

• Provide counsel on the on-going development and implementation of world-class compliance, risk and legal policies for the business.

Requirements• Minimum of 5+ years of successful tenure with a recognized law

firm is essential. • Detailed understanding of securities laws, derivatives and structured

investments/transactions demonstrated through prior employment.• Demonstrated ability to work effectively under pressure in a rapidly

changing environment• Strong negotiation, analytical and organizational skills are essential.• Effectively and easily communicates with individuals at all

organizational levels• Openly and actively listens to others, clarifying information when

necessary• Provides accurate and well-organized verbal and written

information• Pursues creative solutions• Recognizes inefficient or ineffective processes, and offers

alternative solutions• Recognizes others for successful ideas

Human Resource Managers

Responsibilities

• Reports to the National Director• Provides guidance and consultation to management in all

aspects of the recruitment, selection, and compensation process

• Organize training for the facility managers and the assistants• Develops and implements human resources strategies,

programs, and initiatives • Develop reporting procedures• Advise managers on organizational policy matters such as

equal employment opportunity and sexual harassment, and recommend needed changes.

• Conduct exit interviews to identify reasons for employee turnover.

Requirements

• Bachelor’s degree• 3 years related experience• Skills to re-engineer operations and procedures• Ability to supervise and train employees• Knowledge and understanding of state employment

and labor laws, regulations, procedures, and standards• Understanding operations of labor unions• Ability in motivating, developing, and directing

people as they work, identifying the best people for the job.

Facility Managers

Responsibilities• Manage day-to-day operations in the facility

– Ensure smooth flow of facility operations– Motivate and lead employees– Monitor customer satisfaction– Ensure efficiency of the workers– Supervise local outsourcing

• Report monthly to national directors of the facility’s performance

• Take care of organizing the standardized image and service of the complex

• Provide coordination for the local ”service committees”• Locally dealing with the outsourcing contracts• Execute strategies created by the upper management• Maintain and develop relations with local authorities

Requirements

• Language skills – fluency in Finnish and English, and preferably some skills in Russian or the Baltic languages

• Master’s degree, major in Business Administration or equivalent

• Minimum of 3 years of experience in leading at least middle-sized organization

• Good knowledge of Finnish and Baltic or Russian markets

• Expected to move to a new location every 2 years – ”Training in Finland, moving abroad”

Facility Assistants

Responsibilities• Organizing locally that at least one BPC staff member is

located in the complex 24/7– Work performed in three sifts

• Overseeing the maintenance flaws and overall quality• Overseeing the maintenance: snow removal, security, trash

removal etc. • Perform duties assigned by the facility manager

– Varying duties

• Reporting daily to facility manager– About the grass-root level functioning of the complex

• Handling the day-to-day emergency situations• Supervising Facility Trainees

Requirements

• At least Bachelor’s degree required• Fluency in Finnish and English, some Baltic language

or Russian skills appreciated• Readiness to move abroad – high motivation

– Enterprising and social• Prior experience from the sector preferred• Good promotion possibilities to Facility Manager

position

Facility Trainees

Facility trainees

Internships for college and graduate school students, at least Bachelor’s degree required

• Assisting Facility Assistant– Taking care of the day-to-day operations with Facility Assistants– Supervised by the Facility Assistants– Possibility to be promoted → Facility Manager

Requirements- Enterprising - Social- Fluency in Finnish and English- Good problem solving skills

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