Post on 03-Jan-2016
It’s not WHAT you say,It’s HOW you say it…
CommunicationSkills
YOU
Objectives:1. Learning attitude and process2. Improving from where we are, who
we are3. Better presentations4. The 7-C’s of Writing5. Writing skill development
The learning attitude?
Nobody can teach anybody
anything!
What is learning?How do we learn?Where do we learn it from?When does it stop?Who is responsible for it?
The matrix of learning
I don’t knowI don’t know
I knowI don’t know
I don’t knowI know
I knowI know
What is it?
I know you believe you understand
What you think I saidButI am not sure You realize whatYou heard is notWhat I meant…
““The first step in good The first step in good communication is to communication is to stop assuming that stop assuming that
the other person the other person understands what you understands what you are saying, because are saying, because you understand.”you understand.”
Bryson, 1991
Myths about Communication
We communicate consciouslyWe communicate with wordsNon-verbal communication is silentWords mean the same thing to
everyoneWe communicate when we speakMessage sent is the message receivedInformation is never too much…
ConceptsCommunication is a two-way processWords Mean Different Things to Different People.
The Initiation of a Message Provides No Assurance It Has Been Received.
Communications Often Become Distorted as They Are Transmitted.
Communication of Content
Channel choicesIn personTelephoneEmailWrittenThird party
How We Communicate• CVs, Resumes• Email, Web site, FAQs • Letters, Newsletters, Brochures, Articles,
Catalogs• Advertisements, Notice Board,
Pamphlets, Signs, Press Release• Presentations, multimedia, talks• Reports, Manuals, Proposals, Books
Communication is all about
establishing
good relationships!
Attributes of effective communication
Invalidation:SuperiorityRigidityIndifferenceinflexibility
Validation:RespectfulFlexibleTwo way
communicationIdentify areas
of agreement
The four skills:
ListeningSpeakingReadingWriting
WritingReadingSpeakingListening
Group Presentations
1. Greet and smile
2. Introduce yourself and the subject
3. Present quality with confidence
4. Answer questions
5. Thank the audience
Writing Skills Development:Daily diary
Emailing/ chatting
The letters we’ve forgotten…
Challenge closesFilling in the exercise:
letters/cards/invitationUnscrambled letters
ThankYou