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Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
ITpreneurs’ Intermediate Blended CoursesCapability / Lifecycle / MALC
Thinking beyond the traditional classroom “box” and presenting students with an optimal mix of learning methods
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
Understanding the Structure of the ITIL Intermediate Training Curriculum
Foundation MALC
Bloom level
6 Evaluation
5 Synthesis
4 Analysis
3 Application
2 Comprehension
1 Knowledge
Mastering ITIL Intermediate courses requires professionals to obtain a great insight into the ITIL body of knowledge and to learn to apply this knowledge in real life.
Great Depth of Knowledge At the Intermediate level, ITIL concepts are discussed at great depth while at the Foundation level, concepts are just touched upon.
Ability to Apply Concepts in Real LifeThe great depth of knowledge forms the basis for being able to apply the concepts in real life at the workplace. Intermediate courses focus on application through the use of real life examples, case studies and more.
The Foundation Level is targeted at Blooms* levels 1 and 2 while the advanced courses go up to Blooms level 5.
Knowing
Applying
Intermediate
* Bloom: http://en.wikipedia.org/wiki/Bloom%27s_Taxonomy: Bloom's Taxonomy refers to a classification of the different objectives that educators set for students (learning objectives)
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
How ITIL Intermediate Courses Are Delivered Today: Training Can Become More Efficient and Effective
The traditional classroom training method blends knowledge lectures with practical application in an instructor-controlled classroom setting.
Classroom strengths:•Provides an ideal enviroment for students to learn to apply knowledge and share experiences in a “safe” environment
Classroom improvement areas:•ITIL Intermediate courses have a significant “knowing” component; classroom is not the most effective or learner-centric method for instruction•Using alternative teaching methods, such as e-learning, provides an option for shorter class times, less travel, and significant reduction of costs
Day 2 Day 3 Day 4
The typical structure of an ITIL Capability Training course requires students to spend 5 days in a classroom
Applying
Day 5Day 1
6
5
4
3
2
1
Bloom Level
Knowing
Applying
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
ITpreneurs’ Blended ITIL Intermediate Courses:Thinking Beyond the Traditional Classroom “Box”
ITpreneurs’ Intermediate blended training design uses a mix of training methods and logically structures training around Blooms’ pyramid, providing a more-effective training design.
Classroom:•By naturally tapping into the strengths and possibilities of the classroom, students are provided with a safe environment for the application of training using case studies, assignments, role plays, and so on.
Instructor-supported e-Learning:•Virtual instructor-supported e-learning modules allow students to complete the “knowing” component of the course at a time and pace convenient to them. Self study Day 1 Day 2
ITpreneurs’ blended Capability courses reduces classroom time to 2.5 days and allows students to complete the self-study elements of the course at a time convenient to them.
Applying
Day 3
6
5
4
3
2
1
Bloom Level
Knowing
Applying
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
A Deep Dive into the Mix of Training Methods Applied for the Intermediate Blended Courses
5
Knowing Applying
Learner has control
Learner is guided
Self Paced e-learning modulesSummary Map (Mind Map)
Job AidsGlossaries
Syllabus ReferenceFrequently Asked Questions
Individual Tasks ProjectsCase StudiesPeer DiscussionsBrainstorming
Classroom LecturesSynchronous Content
DemonstrationsReview Discussions
ExercisesDiagnostic LabsPractice LabsMentoring / TutoringExperiments
Studying
Teaching Coaching
PracticingITpreneurs’ Intermediate blended training matrix has been designed to deliver a high-quality learning experience while providing control over the learning experience for both the learner and the instructor.
Cost-effectiveness is delivered without compromising learning outcomes while enhancing learning outcomes and improving exam performance.
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
ITpreneurs’ Portfolio of Intermediate Blended Courses
6
Capability Courses
The Capability courses are for those who are involved in executing and improving existing ITIL processes in an organization. This includes process managers, process consultants, IT practitioners, and functional managers.
The following courses are available:•Planning, Protection, and Optimization (PPO)•Service Offerings and Agreements (SOA)•Operational Support and Analysis (OSA)•Release, Control, and Validation (RCV)
Delivery Option
Pre-Study (e-learning)
Interactive Classroom
Post-Study(e-learning)
Available
Blended Classroom
8-hours e-learning
2.5 days classroom
2 hours exam preparation
Yes
Classroom 5 days classroom
Yes
Blended Virtual Classroom
8-hours e-learning
2.5 days virtual classroom
2 hours exam preparation
Yes
Virtual Classroom
5 days virtual classroom
Yes
ITpreneurs’ Expert Program includes ALL Blended Capability courses plus Managing Across the Lifecycle and provides students an option to achieve the ITIL Expert Level in one go.For more information: www.itpreneurs.com/expert
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
ITpreneurs’ Portfolio of Intermediate Blended Courses
7
Lifecycle Courses
The Lifecycle Courses are for those who provide guidance on the implementation of ITSM in an organization. This includes IT managers, ITSM implementation teams, ITIL consultants, and process owners.
The following courses are available:•Service Strategy (SS)•Service Design (SD)•Service Transition (ST)•Service Operation (SO)•Continuous Service Operation (CSI)
Delivery Option
Pre-Study (e-learning)
Interactive Classroom
Post-Study(e-learning)
Available
Blended Classroom
6 hours e-learning
2 days classroom
2 hours exam preparation
April 2010
Classroom 3 days classroom
Yes
Blended Virtual Classroom
6 hours e-learning
2 days virtual classroom
2 hours exam preparation
April 2010
Virtual Classroom
3 days virtual classroom
Yes
Itpreneurs’ Expert Program includes ALL Blended Lifecycle courses plus Managing Across the Lifecycle and provides students an option to achieve the ITIL Expert Level in one go.For more information: www.itpreneurs.com/expert
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
ITpreneurs’ Portfolio of Advanced Blended Courses
8
Advanced Courses
Managing Across the Lifecycle is the capstone course in the ITIL Qualification Scheme. This course can only be initiated by those who have completed their Capability or Lifecycle courses. It is the final course that is required to achieve the ITIL Expert Level.
The following course is available:Managing Across the Lifecycle (MALC)
Delivery Option
Pre-Study (e-learning)
Interactive Classroom
Post-Study(e-learning)
Available
Blended Classroom
8 hours e-learning
2.5 days classroom
2 hours exam preparation
February 2010
Classroom 5 days classroom
Yes
Blended Virtual Classroom
8 hours e-learning
2.5 days virtual classroom
2 hours exam preparation
February 2010
Virtual Classroom
5 days virtual classroom
Yes
ITpreneurs’ Expert Program combines all Lifecycle courses or all Capability courses with Managing Across the Lifecycle to provide students an option to achieve the ITIL Expert Level in one go. For more information: www.itpreneurs.com/expert
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
9
8-hours e-learning SOA
8-hours e-learning SOA
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call 2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
A few weeks before the start of the classroom course, the students and instructor meet in a virtual classroom environment. During this initial conference call:
•Expectations are set for the course. •Students meet the instructor and learn how best to interact with the instructor when they are completing their e-learning modules.•Students are introduced to their fellow classmates.
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
10
8 hours e-learning SOA
8 hours e-learning SOA
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call 2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
Students are required to complete 10 e-learning modules of the Service Offerings and Agreements course before they come to the classroom. The SOA e-learning course has the following features:
•Modules are logically chucked so that learners can easily navigate their way through the course. •Students can continue where they left off; the learning system remembers the slides completed by the students.•The course is audio supported, and learners can also read the transcript, if preferred. •Interactive exercises and questions help students retain what they have learned.
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
11
8 hours e-learning SOA
8 hours e-learning SOA
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call 2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
Students meet their peers in the classroom and focus on the practical application of Service Management, Service Portfolio Management, and Service Level Management.
•Classroom sessions focus on “applying” the learned knowledge in a real-life situation. •In practice, this means that sessions start with a short recap of the theory, followed by exercises, quizzes, group discussions, and case study exercises.
Day1Service Offerings and Agreements
Unit Subject Start End Time*
Course Introduction 8:00 8:30 0:30
1Service Management (incl. 10-min RECAP) 8:30 9:00 0:30
2Service Portfolio Management (incl. 15-min RECAP) 9:00 10:00 1:00
3Service Catalogue Management (incl. 15-min RECAP) 10:00 12:00 2:00
LUNCH 12:00 1:00 1:00
4Service Level Management (incl. 30-min RECAP) 1:00 5:00 4:00
Homework (review of day's material) 1:00
TOTAL 10:00
Total (less lunch & homework) 8:00
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
12
8 hours e-learning SOA
8 hours e-learning SOA
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call 2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
Day 2 continues where the first day ended and focuses on Service Level Management, Demand Management, Supplier Management, and Financial Management.
•Students receive a Workbook that they can use for managing the practical exercises and case studies.•In addition, they receive over 600 pages of Reference Material that is repurposed to the popular e-reader format. Students can download this to their e-reader or to their laptop.
Day2Service Offerings and Agreements
Unit Subject Start End Time*
4 Service Level Management 8:00 10:30 2:30
5Demand Management (incl. 15-min RECAP) 10:30 12:00 1:30
LUNCH 12:00 1:00 1:00
6 Supplier Management (incl. 15-min RECAP) 1:00 3:30 2:30
7Financial Management (incl. 30-min RECAP) 3:30 5:00 1:30
Homework (review of day's material) 1:00
TOTAL 10:00
Total (less lunch & homework) 8:00
* time in hours
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
13
8 hours e-learning SOA
8 hours e-learning SOA
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call 2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
The last day of the course ends at noon and covers Financial Management, Business Relationship Management, Roles and Responsibilities, and Technology Considerations.
•The class ends at noon on Day 3. In ITpreneurs’ Expert Program, students then continue with their next course, which is PPO. This means that in 5 days, students are able to complete two Intermediate courses.
Day3Service Offerings and Agreements
Unit Subject Start End Time*
7 Financial Management 8:00 9:30 1:30
8Business Relationship Manager (incl. 10-min RECAP) 9:30 10:00 0:30
9Roles and Responsibilities (incl. 10-min RECAP) 10:00 10:30 0:30
10Technology and Implementation Considerations (incl. 10-min RECAP) 10:30 12:00 1:30
LUNCH 12:00 1:00 1:00
TOTAL 5:00
Total (less lunch) 4:00
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
14
8 hours e-learning SOA
8 hours e-learning SOA
8 hours interactive classroom
8 hours interactive classroom
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call8 hours
interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
Students start preparing for their exam after completing the classroom portion of the course.
•The Exam Preparation Module in the online learning campus optimally prepares students for the ITIL Capability Exam. •Students can also continue to use the e-learning modules and refer to this as often as they want. The e-learning content is available for 2 years after completion of the program.
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
The Program from Day to Day: ITIL Capability Course — SOA
15
8 hours e-learning SOA
8 hours e-learning SOA
8 hours interactive classroom
8 hours interactive classroom
- 1 week Classroom day 1- 2 weeks
Kick-off callKick-off call8 hours
interactive classroom
8 hours interactive classroom
4 hours interactive classroom
4 hours interactive classroom
2 hours e-learning SOA
2 hours e-learning SOA
+ 1 week
Exam SOAExam SOA
+ 2 weeksClassroom day 2 Classroom day 3
ITpreneurs is Accredited with multiple Exam Institutes and ITpreneurs’ Intermediate blended courses are Accredited training programs.
•ITpreneurs’ Intermediate blended courses meet all requirements defined under the ITIL Qualification scheme and are recognized as innovative and high-quality programs.•Students can take their exam at a time and date convenient to them. ITpreneurs facilitates the entire exam organization process.
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
Are Intermediate Blended Courses for You? Check the following table to find out…
16
Full Classroom Blended Classroom Blended Virtual Classroom
Learning takes place in real time, or there is a self-study component
Real time Self-paced and real time Self-paced and real time
Cost of training, including travel, lodging, and time away from office
Highest costs because it requires the most time away
Average costs because some travel is required
Lowest costs because of limited time in the virtual classroom and no travel
Level of peer interaction Highest; here you will spend most time with fellow students
Most effective; you will spend time with your peers
Lowest; there is interaction but without the “touch”
element
Flexibility of learning Least flexible; the start and end times of the classroom sessions are
defined for you
Flexible; you can basically decide when to complete the e-learning
modules of the course
As flexible as Blended classroom, however in some cases, you can hop-on/hop-off various Virtual Classroom
sessions
Retention Lowest; the instructor dominates the pace and level of learning,
which is not favorable for learning
Highest, a sublime mix of various learning methods that best address
Blooms levels
Equal to Blended classroom
Self-motivation requirements Low; sit and listen, and you have no option to escape learning
High; you have to be motivated to complete the e-learning elements
of the course
Highest; are you really paying attention to the Virtual
Classroom environment or are you checking your mails?
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© 2010 ITpreneurs – all rights reserved
How Students Can Participate in This Program
17
ITpreneurs’ ITIL Intermediate Blended courses are available through ITpreneurs’ Partner Course Calendar Program.
ITpreneurs schedules and organizes the courses, participants sign-up via partners and join the classes.
ITpreneurs’ partners sell available seats for the program to their customers.
Partners can license ITpreneurs’ ITIL Intermediate Blended course materials and deliver them to their customers.
ITpreneurs’ partners can license materials and, if required, instructors as well.
ITpreneurs has an extensive Train-the-Trainer Program available that enables partners to deliver Intermediate Blended courses to the market
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
About ITpreneurs
18
• ITpreneurs operates with 125+ staff from 6 continents, serving Fortune 1000 companies.• The common theme for all ITpreneurs’ training and implementation solutions are:
– Deliver unbeatable quality instructional content.– Engage with the learner by proving compelling stories and relevant instructions.– Promise results and ensure that the learner retains the knowledge obtained and can apply this to the day-
to-day practice.
ITpreneurs develops training and implementation solutions for IT best practices, such as ITIL, COBIT, ISO/IEC 20000, and Prince2.Founded in 2001, ITpreneurs’ first product was an ITIL Foundation e-learning training course. Now in 2009, ITpreneurs offers classroom, e-learning, game-based learning, and hybrid training solutions in all major languages across the world.
ITpreneurs Global HQ
Copyright © 2009 ITpreneurs
© 2010 ITpreneurs – all rights reserved
End of presentation
For more information: www.itpreneurs.com