FOUNDATION 2011 WORKSHOPon July 27th and 28th 2013 at Bangalore

Mr Balu: +91 9902340963 Ms Sunitha: +91 972597032 Email: Balu@sriptech.com sunitha@sriptech.com

ITIL

The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted through-out the world as the de facto standard for best practice in IT Service Management.

BENEFITS OF ITIL• Improved IT services • Reduced costs • Improved customer satisfaction through a

more professional approach to service delivery

• Improved productivity • Improved use of skills and experience • Improved delivery of third party service

ITIL Users

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