Post on 18-Jan-2017
How to Avoid Mistakes in Offshore Outsourcing
Jennifer Kumar
May 1, 2023
Companies Interviewed
Top 3 Mistakes & Remedies
• Working in a Vacuum• Different Approaches to Time &
Planning• Not Understanding Client-Service
Provider Balance
Working in a Vacuum
1. Indian solutions do not apply to American problems
2. Lack of business, economic, or cultural context of solutions
3. Team in India does not understand pressures from client/end users
Indian Solutions
Cultural Context
Calendar Template: Dosctoc.com
Cultural Context
Calendar Template: Dosctoc.com
Cultural Context
From LinkedIn
Working in a Vacuum
1. Indian solutions do not apply to American problems
2. Lack of business, economic, or cultural context of solutions
3. Team in India does not understand pressures from client/end users
Working in a Vacuum - Solutions
Working in a Vacuum - Solutions
Don’t Assume
Working in a Vacuum - Solutions
Don’t Assume
Find a Subject Matter Expert
Working in a Vacuum - Solutions
Don’t Assume
Find a Subject Matter Expert
Become a Subject Matter
Expert
Working in a Vacuum - Solutions
Don’t Assume
Find a Subject Matter Expert
Become a Subject Matter
Expert
Learn the basics of US Biz Culture
Working in a Vacuum - Solutions
Don’t Assume
Find a Subject Matter Expert
Become a Subject Matter
Expert
Learn the basics of US Biz Culture
Go Onsite
Working in a Vacuum - Solutions
Don’t Assume
Find a Subject Matter Expert
Become a Subject Matter
Expert
Learn the basics of US Biz Culture
Go Onsite
Open an Office in the US
Top 3 Mistakes & Remedies
• Working in a Vacuum• Different Approaches to Time &
Planning• Not Understanding Client-Service
Provider Balance
Different Approaches to Time & Planning
1. Order & predictability2. Set expectations at the beginning of service
agreement – get buy in and stick to it.3. Avoid long periods of silence, or only talking
during milestone or delivery times
Top 3 Mistakes & Remedies
• Working in a Vacuum• Different Approaches to Time &
Planning• Not Understanding Client-Service
Provider Balance
Client-Service Provider Balance
Brining a new balance to the Client-Service Provider
Relationship
Brining a new balance to the Client-Service Provider
Relationship
Get more Information
up front
Brining a new balance to the Client-Service Provider
Relationship
Get more Information
up front
Prepare for and chair all
meetings
Brining a new balance to the Client-Service Provider
Relationship
Get more Information
up front
Prepare for and chair all
meetings
Market throughout the engagement
Brining a new balance to the Client-Service Provider
Relationship
Get more Information
up front
Prepare for and chair all
meetings
Market throughout the engagement
Admit & Fix Mistakes Along
the Way (Quality Check)
Brining a new balance to the Client-Service Provider
Relationship
Get more Information
up front
Prepare for and chair all
meetings
Market throughout the engagement
Admit & Fix Mistakes Along
the Way (Quality Check)
Prepare Questions
Wisely
Thank you!