Investigating the potential of mobile phones for e-governance in Indonesia

CPRafrica 2012 / CPRSouth 7

Sri Ranjini Mei Hua

Ezmieralda Melissa

Overview

• Background

• Research method

• Findings and discussion

• Conclusion

Significance of e/m-governance

application of ICTs to government functions and processes so as to bring about ‘simple, moral, accountable, responsive and transparent’ (SMART) governance (Budhiraja, 2003; Heeks, 2001; Harris, 2004)

Conditions for good governance

e-governance

Access

Leadership

Human capital

Regulatory environment

Organisational culture

Good governance

Lowest internet penetration in SEA

Highest mobile internet use

Facebook growth

Research method

Alexa: online analytics software

Web metrics:

i. top pages visited

ii. sources of upstream sites

iii. audience profile

Ranking of internet traffic toward government sites

1. Ministry of Energy and Mineral Resources

2. Ministry of Agriculture

3. Ministry of Education and Culture

4. Ministry of Communications and Information Technology

5. Bank Indonesia

Ministry of Energy and Mineral Resources

Ministry of Energy and Mineral Resources

Ministry of Agriculture

Ministry of Agriculture

Ministry of Education and Culture

Ministry of Education and Culture

Limitations / Future research

• Cross-country comparison

• Limited sample size

• Theoretical framework

Conclusion / Policy Implications

• Optimise social media channels in communicating public information

• Education: Introduce ICTs into school curriculum

• Community development of mobile apps

Thank you

Run_genie@hotmail.com

ranjini@iseas.edu.sg