Post on 28-May-2020
Marshall Anne Busbee
UEM1423BU
#VMworld #UEM1423BU
Introducing Workspace ONE Mobile Flows Service to Boost App Adoption and Productivity
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• This presentation may contain product features that are currently under development.
• This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.
• Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.
• Technical feasibility and market demand will affect final delivery.
• Pricing and packaging for any new technologies or features discussed or presented have not been determined.
Disclaimer
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New Digital Workspace
CHALLENGES
3CONFIDENTIAL
Developer IT
• How can I keep corporate data safe?
• Security is a hindrance to user experience!
• How can I maximize employee adoption?
• What will make my users most productive?
• Why isn’t anyone using this?!
• How can I streamline mission critical services?
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Number of times the average user picks up
their smart device
150
72 secs.
Moments last less than
4
Studies show users
will put off a task
if it requires multiple
apps or systems
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Security is
implemented in silos(security needs to be
tied to user identity)
Work typically
span across multiple
backend systems
and configuration
is complex
Lack of budget
and resources
Lack of alignment
between IT and
business needs
CONFIDENTIAL
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CONFIDENTIAL 6
Introducing: Workspace ONEMobile Flows ServiceSimple and Secure
Enables intelligent notifications and actions
implemented securely through the
Workspace ONE platform across multiple
enterprise apps and backend systems
SIMPLE
SECURE
ANY
APPVMWARE
WORKFLOW
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7CONFIDENTIAL
DEMO
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CONFIDENTIAL 11CONFIDENTIAL
WORKFLOW APP
VMWARE BOXER EXTENSION
BUILD-YOUR-OWN APP
APPLICATION AND WORKFLOW ORCHESTRATION CONNECTORS
RAPID APPLICATION AND WORKFLOW ORCHESTRATION
VMWARE SUPPLIEDNOTIFICATIONS
& ACTIONS
POPULAR, PRE-BUILT,
OUT OF THE BOXNew!
IDENTITY & POLICY
Approve?
Approve?
Approve?
Workspace ONE Mobile Flows Service
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12CONFIDENTIAL
DEMO
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CONFIDENTIAL 14CONFIDENTIAL
WORKFLOW APP
VMWARE BOXER EXTENSION
BUILD-YOUR-OWN APP
CUSTOMER PREMISE
3RD PARTY CLOUD SERVICES
NOTIFICATIONS
& ACTIONS
New!
AWS
Approve?
Approve?
Approve?
Workspace ONE Mobile Flows Service Architecture
ERP
CRM
database
Remote
Connector
UEMIdentity
Services
Workspace ONE
Customer
VPC
Local Connector
(Docker)
Mobile
Flows
Service
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CASE STUDY
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• Developer – iOS (Swift, Objective-C), Web, Etc.
• Enterprise Mobile Development Team Lead
• Responsible for increasing the adoption of mobile platforms at Capital One
• Define standards, code libraries, and tools for building internal mobile apps
• Provide code-level support to teams creating internal apps
01
Kevin Ferrell – Capital One Enterprise Mobile Development Lead
Introduction
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Mobile platforms provide our employees with access
business information anywhere and anytime. Mobile
apps enable real-time information and enable better
collaboration.
Mobile tools enable our employees to be more
connected and flexible.
02
Providing Mobile Tools for Employees
Enterprise Mobility at Capital One
Enhanced Connectivity8 Device
ChoiceFlexibility9
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CommunicationBuzz, Slack, US Card
News, FS Connect
03
LOB SpecificProduct Selector,
Salesforce, CAPE,
TimeKeeper
Real-Time DataInsite, Tableau,
TOC2GO, Integrated
Mission Control
Capital One’s Enterprise App Portfolio
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Capital One’s Corporate Device Population
92%
8%
iOS Android
Many Users Do Not Adopt App Catalog
Approx. 29% of corporate users do not use the
app catalog.
Android is New and Growing
Android creates new challenges for cross-
platform app development
BYOD is Coming
Personal device support may
significantly increase the adoption of
Airwatch tools including Boxer
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App DiscoveryRaise awareness of our app
catalog and encourage adoption
Simplified DevelopmentProvide a cross-platform
development model for simple
workflows
Boxer Connector Use Cases
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App Discovery Use Case
Goal Make employees aware of relevant internal mobile apps based on the content within their emails.
Implementation Regular Expressions match common phases and words related to common use cases:• Non-Disclosure Agreements• Expense Approvals• Reporting Tools• Risk Management Processes
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Simplified Development Use Case
Goal Provide a light-weight development platform to implement simple workflows directly within a user’s email client. Enable a simplified cross-platform development model.
Implementation Regular Expressions match common phases and words related to common use cases:
• Expense Approval• Salesforce Workflows• Approval Requests
Implemented as a Custom Connector in Node.jsVMworld 2017 Content: N
ot for publicatio
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• Custom Connectors developed in Node.js
• Connectors are deployed to AWS EC2 Instance
• Exploring AWS Lambda for future migration
• API access through Capital One API Gateway
• API documented using Swagger
• All connectors deployed to a single Node.js application
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Development Experience
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• De-centralized development model
where teams across the company can
contribute
• API Documentation published to Github
• Teams contribute to the Connector
application through Pull Requests on
Github
• Weekly deployment process
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Governance Model
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Challenges & Opportunities
PrivacyIs this thing reading
my email?
User AdoptionUsers must
manually enable
Connectors
Single Sign OnEach Connector
requires its own
authentication
Machine
LearningRegex matching is
limited
AnalyticsNeed better tracking
of adoption and
usage
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CONFIDENTIAL 28CONFIDENTIAL
Introducing:
New Workspace ONE Add-on Capabilities
NOTIFICATIONS & ACTIONS
OUT-OF-BOX CONNECTORS
VMWARE BOXER EXTENSIONS
REFERENCE APPS
INSIGHTS
PLANNING
AUTOMATION
PREDICTION
Available later this year
MOBILE FLOWS
Beta
Q4
NEW
INTELLIGENCE
GA
Q4
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How to Sign Up for the Mobile Flows Beta Program:
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Key Takeaways for Workspace
ONE Mobile Flows Service
Boost productivity
and adoption by
providing an excellent
mobile user experience
Build collaboration
and alignment
between IT and
business needs
Improve operational
efficiency with little to
no development effort
Save time, money
and resources
Drive digital
transformation that
brings the business
value
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Ways to Learn More
Sessions
• Deployment Deep Dive: Best Practices and Troubleshooting of Workspace ONE
• Balancing Security and End-User Experience in the Age of Cybersecurity
Meet the Expert
• Experiences with VMware Workspace ONE and the Workspace ONE Productivity Apps
• Delivering virtual desktops and apps via the Digital Workspace with Workspace ONE and Horizon with Matt Coppinger
Group Discussions
• Ask the Experts: How to Enable Secure Access from Personal/BYO Devices and All Types of Users with Workspace ONE
Hands-on Labs
• VMware AirWatch with Workspace ONE
• VMware AirWatch - Productivity Apps
ASK THE EXPERTS
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