Post on 14-Jan-2016
description
Introducing SwaggiesIntroducing Swaggies
waggiesAustralian Gifts
What is Swaggies?
Swaggies is a simulated workplace which can be used for the development and assessment of competencies
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
Learner/Teacher RolesLearner/Teacher Roles
waggiesAustralian Gifts
The Learner
• The learner becomes an employee of the company
• The employee is allocated a position within one the following departments –
AdministrationAdministration Human ResourcesHuman ResourcesAccountsAccounts Sales & MarketingSales & Marketing
• Tasks carried out are relevant to the allocated job role
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
• assistance, advice and feedback on workplace performance
• a mentoring role which will assist the employee’s career development
The Teacher
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
The teacher assumes the role of the employee’s manager and provides …
About SwaggiesAbout Swaggies
waggiesAustralian Gifts
Company ProfileCompany Profile
• Swaggies is a chain of gift stores retailing authentic Australiana products
• Swaggies commenced operations with the Manly Store in 1996
• There are seven stores operating in NSW
• Plans are underway for expansion to Victoria, South Australia and Tasmania
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
Managing DirectorManaging Director
Steve ParsonsSteve Parsons
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
Swaggies - Store Locations
Byron Bay
Newcastle
Manly
Merimbula
Wagga Wagga
Orange
Tamworth
Darling Harbour
• Corporate GiftsCorporate Gifts• HomewaresHomewares• JewelleryJewellery• Leather GiftsLeather Gifts• Novelty GiftsNovelty Gifts• Sheepskin ProductsSheepskin Products• Timber HandcraftsTimber Handcrafts• Toys and GamesToys and Games• VideosVideos
• Aboriginal ProductsAboriginal Products• Australian Art PrintsAustralian Art Prints• Books and MapsBooks and Maps• Boxed GiftsBoxed Gifts• Cards, Calendars, Cards, Calendars,
DiariesDiaries• CD’sCD’s• ClothingClothing
Products
There are 16 product categories …
• To seek new store locations• To provide support to our stores
– training in business system– business plan for operations– marketing and management support– strategies for advertising campaigns– customer service training
• To prepare advertising and promotional material for all stores
• To increase product range and supplier base• To supply stock to stores
Role of Head Office
• Accounts• Administration• Human Resources• Sales & Marketing• Purchasing• Warehouse
Head Office Departments
There are six departments in Swaggies . . .
Accounts Department
• pricing• financial planning and
analysis• accounts receivable• accounts payable• petty cash Robert Marconi
Accounts Manager
The Accounts Department is responsible for financial management -
Administration Department
• reception and administrative support
• telephone calls/fax messages
• customer enquiries• filing, photocopying• handling mail• stationery supplies
Janet ParkerAdministration Manager
The Administration Dept is responsible for ...
Human Resources Dept
• recruitment of HO staff• OH&S programs• payroll • training programs• staff training programs
Lyn SinghHR Manager
The HR Department is responsible for ...
Sales & Marketing Dept
• marketing plans and strategies• marketing campaigns to attract
new clients• advertising and marketing
material for stores• sourcing new product suppliers• liaison with existing supplier
base Kylie AdamsSales & Marketing
Manager
The Sales & Marketing Dept is responsible for ...
Purchasing Department
The Purchasing Department is responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company
Mark JonesPurchasing Officer
Mary AndersonPurchasing Assistant
Warehouse
• Receiving products• Storage of products and
other items• Stock management and
rotation• Shipment of products to
storesJohn Little
Warehouse Manager
The Warehouse is responsible for ...
Resource Files and Resource Files and DocumentsDocuments
waggiesAustralian Gifts
Database Files
AccessAccess• SwaggiesSwaggies database
– Product Categories– Products– Suppliers– Stores
• EmployeesEmployees database– Employees
Word/ExcelWord/Excel• SwaggiesSwaggies database
– Product Categories– Products Excel
– Suppliers Word
– Stores Word
• EmployeesEmployees database– Employees Word
Staff & Stores Directory
Full contact details for …
• Head Office staff
• All stores
Stationery
• General Stationery (all departments)
• Accounts Department Stationery
• HR Department– Stationery– New Employee Training Program Worksheets– Reflection Journals
General Stationery
• Accident/Injury Report Form• Agenda• Appointments Schedule• Courier Booking Sheet• Cross Reference Sheet• Customer Complaint Form• Facsimile• File Log Sheet• Letterhead• Inwards Mail Register• Outwards Mail Register
• Memorandum• Message Slips• Minutes of Meeting• Notice of Meeting• Petty Cash Vouchers• Request for Servicing• Stationery and Supplies
Request form• Things To Do• With Compliments Slips
Accounts Stationery
• Cheque Book• Credit Advice/Adjustment Note• Delivery Docket• Petty Cash Book• Petty Cash Voucher• Purchase Order• Receipt• Statement• Tax Invoice
HR Dept - Stationery
• Leave Form• New Employee Form• Performance Review Sheet• Time Sheet
HR – NETP Worksheets
New Employee Training SchemeNew Employee Training Scheme (NETP)
• Applies to all new employees for first three months of employment
• Worksheets are issued from HR and relate to various office functions
• Employee completes worksheet, prints 2 copies – 1 for manager, 1 for portfolio
HR – Reflection Journals
Team Reflection Journal
Personal Reflection Journal
Image Library
Custom-made images for product categories
Cat A1 – Aboriginal Products
Image Library
Cat B2 – Boxed Gifts
Cat S1 – Sheepskin Products
Cat H1 – Homewares
Policy & Procedures ManualPolicy & Procedures Manual
• About Swaggies• Staff and Stores Directory• Professional Conduct• Working Conditions• Duty Statements• OH&S• Emergency Procedures• Verbal Communication• Written Correspondence
Summary of ContentSummary of Content
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
• Style Guidelines• Office Equipment• Stationery Supplies• Mail• Petty Cash• Conservation and Recycling• Office Records• Time Management• Meetings• Computer Operations
Policy & Procedures ManualPolicy & Procedures ManualSummary of ContentSummary of Content
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts
waggiesAustralian Gifts