Introducing SwaggiesIntroducing Swaggies

waggiesAustralian Gifts

What is Swaggies?

Swaggies is a simulated workplace which can be used for the development and assessment of competencies

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

Learner/Teacher RolesLearner/Teacher Roles

waggiesAustralian Gifts

The Learner

• The learner becomes an employee of the company

• The employee is allocated a position within one the following departments –

AdministrationAdministration Human ResourcesHuman ResourcesAccountsAccounts Sales & MarketingSales & Marketing

• Tasks carried out are relevant to the allocated job role

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

• assistance, advice and feedback on workplace performance

• a mentoring role which will assist the employee’s career development

The Teacher

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

The teacher assumes the role of the employee’s manager and provides …

About SwaggiesAbout Swaggies

waggiesAustralian Gifts

Company ProfileCompany Profile

• Swaggies is a chain of gift stores retailing authentic Australiana products

• Swaggies commenced operations with the Manly Store in 1996

• There are seven stores operating in NSW

• Plans are underway for expansion to Victoria, South Australia and Tasmania

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

Managing DirectorManaging Director

Steve ParsonsSteve Parsons

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

Swaggies - Store Locations

Byron Bay

Newcastle

Manly

Merimbula

Wagga Wagga

Orange

Tamworth

Darling Harbour

• Corporate GiftsCorporate Gifts• HomewaresHomewares• JewelleryJewellery• Leather GiftsLeather Gifts• Novelty GiftsNovelty Gifts• Sheepskin ProductsSheepskin Products• Timber HandcraftsTimber Handcrafts• Toys and GamesToys and Games• VideosVideos

• Aboriginal ProductsAboriginal Products• Australian Art PrintsAustralian Art Prints• Books and MapsBooks and Maps• Boxed GiftsBoxed Gifts• Cards, Calendars, Cards, Calendars,

DiariesDiaries• CD’sCD’s• ClothingClothing

Products

There are 16 product categories …

• To seek new store locations• To provide support to our stores

– training in business system– business plan for operations– marketing and management support– strategies for advertising campaigns– customer service training

• To prepare advertising and promotional material for all stores

• To increase product range and supplier base• To supply stock to stores

Role of Head Office

• Accounts• Administration• Human Resources• Sales & Marketing• Purchasing• Warehouse

Head Office Departments

There are six departments in Swaggies . . .

Accounts Department

• pricing• financial planning and

analysis• accounts receivable• accounts payable• petty cash Robert Marconi

Accounts Manager

The Accounts Department is responsible for financial management -

Administration Department

• reception and administrative support

• telephone calls/fax messages

• customer enquiries• filing, photocopying• handling mail• stationery supplies

Janet ParkerAdministration Manager

The Administration Dept is responsible for ...

Human Resources Dept

• recruitment of HO staff• OH&S programs• payroll • training programs• staff training programs

Lyn SinghHR Manager

The HR Department is responsible for ...

Sales & Marketing Dept

• marketing plans and strategies• marketing campaigns to attract

new clients• advertising and marketing

material for stores• sourcing new product suppliers• liaison with existing supplier

base Kylie AdamsSales & Marketing

Manager

The Sales & Marketing Dept is responsible for ...

Purchasing Department

The Purchasing Department is responsible for ordering products supplied by Swaggies stores together with all other goods or services required by the company

Mark JonesPurchasing Officer

Mary AndersonPurchasing Assistant

Warehouse

• Receiving products• Storage of products and

other items• Stock management and

rotation• Shipment of products to

storesJohn Little

Warehouse Manager

The Warehouse is responsible for ...

Resource Files and Resource Files and DocumentsDocuments

waggiesAustralian Gifts

Database Files

AccessAccess• SwaggiesSwaggies database

– Product Categories– Products– Suppliers– Stores

• EmployeesEmployees database– Employees

Word/ExcelWord/Excel• SwaggiesSwaggies database

– Product Categories– Products Excel

– Suppliers Word

– Stores Word

• EmployeesEmployees database– Employees Word

Staff & Stores Directory

Full contact details for …

• Head Office staff

• All stores

Stationery

• General Stationery (all departments)

• Accounts Department Stationery

• HR Department– Stationery– New Employee Training Program Worksheets– Reflection Journals

General Stationery

• Accident/Injury Report Form• Agenda• Appointments Schedule• Courier Booking Sheet• Cross Reference Sheet• Customer Complaint Form• Facsimile• File Log Sheet• Letterhead• Inwards Mail Register• Outwards Mail Register

• Memorandum• Message Slips• Minutes of Meeting• Notice of Meeting• Petty Cash Vouchers• Request for Servicing• Stationery and Supplies

Request form• Things To Do• With Compliments Slips

Accounts Stationery

• Cheque Book• Credit Advice/Adjustment Note• Delivery Docket• Petty Cash Book• Petty Cash Voucher• Purchase Order• Receipt• Statement• Tax Invoice

HR Dept - Stationery

• Leave Form• New Employee Form• Performance Review Sheet• Time Sheet

HR – NETP Worksheets

New Employee Training SchemeNew Employee Training Scheme (NETP)

• Applies to all new employees for first three months of employment

• Worksheets are issued from HR and relate to various office functions

• Employee completes worksheet, prints 2 copies – 1 for manager, 1 for portfolio

HR – Reflection Journals

Team Reflection Journal

Personal Reflection Journal

Image Library

Custom-made images for product categories

Cat A1 – Aboriginal Products

Image Library

Cat B2 – Boxed Gifts

Cat S1 – Sheepskin Products

Cat H1 – Homewares

Policy & Procedures ManualPolicy & Procedures Manual

• About Swaggies• Staff and Stores Directory• Professional Conduct• Working Conditions• Duty Statements• OH&S• Emergency Procedures• Verbal Communication• Written Correspondence

Summary of ContentSummary of Content

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

• Style Guidelines• Office Equipment• Stationery Supplies• Mail• Petty Cash• Conservation and Recycling• Office Records• Time Management• Meetings• Computer Operations

Policy & Procedures ManualPolicy & Procedures ManualSummary of ContentSummary of Content

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts

waggiesAustralian Gifts