Post on 27-Jun-2015
description
“We’re going two-way
baby!”
How Vancity took its intranetfrom static to social
Heather HarmseDigital Marketing ManagerVancity
business drivers
doing things differently
social featureslessons learned
adoption tactics
Agenda
• Largest Canadian credit union• Based in Vancouver, BC• 2500 staff• 56 branches• 3 separate intranets
About us
Business drivers
Business drivers
find-ability of content
ability to identify internal subject matter experts
quality of online content
Objectives
enabling socialfeatures
Social features
• 20 responses received daily• Connections made with 455 staff• 10 best bets created per week
Social features
480 best bets created to date
Social features
Approximately 60% of staff have populated their my site profiles
Social features
Social features
Social features
Social features
Social features
Social features
• An average of 18 picturesare posted via featuredphoto in a month
Social features
• Over half our staffregularly read inthe spotlight articles
• Every week anemployee or teamare featured in thespotlight
Social features
How do members feel
about saving while paying
down a mortgage?
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
48
12 branches call centre4 support
departments
CEO Tamara Vrooman
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Doing things differently
Driving adoption
Driving adoption
• Search is a process of continual improvement• The role of the intranet manager has changed • Social features can render business value• A social environment flourishes within a culture of
trust
Learnings
engage
trust
prepare
Learnings