Post on 18-Jul-2015
“The most important thing in communication ishearing what isn’t said”
Peter Drucker
Role Play
Communication between an HR and an Employee
Group 1
Abhishek Arya
Achintya P R
Aishwarya Mohan
Akanksha Mohanty
Ankit Uttam
Communication is the imparting or exchanging of information
Types• Upward Communication• Downward Communication• Mass/Horizontal Communication• External Communication
7 Cs that defines inter-communication• Clear• Concise• Concrete• Correct• Coherent• Complete• Courteous
• Medium of communication to reach the audience.
• Tactics of tools: The manner in which the tool is used.
Classification:• In-person
• Printed
• Information Technology based
• Advantages:
personal, direct & conducive in two-way communication.
Used for discussing of sensitive issues and getting feedback from the audience
Informal & more social.
• Disadvantage:
Physical presence
Time consuming
Honesty can be an issue
TYPES OF IN-PERSON COMMUNICATION
All staff meetings
Individual meetings
Recognition programs
Social events
• PRINTED COMMUNICATION
– Internal newsletter
– Staff handbook
– Notice board
• IT BASED COMMUNICATION
– Listserves
– Tele/Video conferencing
– Intranets
THE RIGHT MIX
• Written Vs. Oral
• Messenger Vs. Mail
• Video Conferencing Vs. Face to face interaction
Optimum use of communication tools is importantfor any fast growing organization.
Limitations of Tools
• Attitude and culture of staff and management.
• Management behavior and decisions.
• Conflicts
• Privacy Issues
• Expensive
• Safety Issues