Intelligence gathering during crisis management incidents

Intelligence gathering during incidents

BCI World Conference 27 October 2012

•  The issues •  Answers?

A thought

“The trend for resilience is being driven by an number of converging issues: 1. speed of technology advancement; 2. the increase cost of downtime; 3. evolution of instant (social) media. These three things mean that organizations can face potentially corporate reputation damaging incidents, without having time to respond or mitigate”. ICM press release.

Rapid change

•  Morning addition •  Evening news •  24 Hour news •  Social media

– Twitter – Camera phones

Sandy tweets

Breath of information

Websites

Papers

Social media

Types of media

“I want my life back” Tony Haywood

Context

Context Ongoing management

OODA Loop

Landscape

•  Speed 24/7 •  Huge amount of data •  Different forms of information •  Monitor •  Assess •  Trends •  Past & present •  Present intelligence

Proposed answers

Team roles

Collator Social Media

TV & Radio

Researcher / Investigator

Operational Teams

Interested Parties

Collation methods

Get out there

Telephone

Liaison person

Cuttings

Social Media Monitoring

Sentiment

Training

•  Training •  Exercises •  Disasters and

events

Conclusion

•  Don’t be blind •  OODA loop •  Team •  Method •  Training

Any Questions

Charlie Maclean-Bristol PlanB Consulting 0871 663 7799

cmb@planbconsulting.co.uk

Intelligence gathering during crisis management incidents

Business

Transcript of Intelligence gathering during crisis management incidents

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