Post on 24-Jun-2020
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DR. Mohamed Saad Saleh
Imam Mohamed ibn Saud University
College of Computer and Information Science
Information Systems Department
March 30, 2015 Integrated Capstone: Case Study
Integrated Capstone
Business Case
-Lecture -
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
In the words of Abraham Lincoln:
“Give me six hours to chop down a
tree and I will spend the first four
sharpening the axe.”
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Buttoning down the business case
March 30, 2015 Integrated Capstone: Case Study
Technology projects have some
unique challenges regardless of
the solution being implemented...
• Overruns in budget and time;
• Expectations that are not met;
• Benefits that are not achieved;
• Unexpected costs & effort levels such as increased
maintenance & support & downtime due to system failures
Implementing Successful Technology Projects
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Achieving benefits
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Managing costs
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Managing costs
• Firstly - it is critical to ensure that all costs are
Considered
• Secondly - it is critical to prevent ‘scope creep’.
• Thirdly - it is important to remember that the
project and the project costs do not end when
the project goes live
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Business case for new technologies
1) Identify the technology/problem
combination. Actively seek the problems
your technology can solve, combining market
research with technology intelligence.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Business case for new technologies
2) Select potential customers and sales
strategies. Find out who has a clear need
for the technology, how much it will mean to
them, and whether funds are available for it.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Business case for new technologies
3) Understand the chosen customers’ needs.
Move the emphasis away from marketing and
find out who is really in the buying centre, as it
may not always be the engineering or R&D
department. It is more important for the seller
to understand the buyer at this point rather
than vice versa.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Business case for new technologies
4) Develop the business case with the
customer. The emerging dialogue at this
stage should eliminate any mismatch between
the technology and the problem: if one party
feels unhappy about the process, it can be fed
back to the previous step.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
Business case for new technologies
5) Present the business case and negotiate
next steps. By now, the seller is well
prepared and buy-in has been established. The
seller knows the customer’s requirements
exactly and uses them to provide an
unambiguous business case.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
• Before the project is approved, a comprehensive
business case that includes all costs and realistic
benefits must be developed.
• Once approved, all employees who will be touched
by the solution must be included or represented -
preferably even before a solution is selected.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
• A system integration partner who has both industry
and implementation experience should be
appointed.
• The analysis phase should be conducted by a team
of experts including key business representatives
and experienced consultants.
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Implementing Successful Technology Projects
March 30, 2015 Integrated Capstone: Case Study
• Only after a meaningful analysis phase, can a realistic
plan be developed – and maybe even a revised
business case. By trying to fit an implementation into
an unrealistic plan the expected benefits will not be
achieved and the project will go over time and over
budget - in other words the project will fail.
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DR. Mohamed Saad Saleh
Imam Mohamed ibn Saud University
College of Computer and Information Science
Information Systems Department
March 30, 2015 Integrated Capstone: Case Study
Integrated Capstone
Case Study Method
SFO International Airport & Quantum Secure’s SAFE System
-Lecture 4-
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What is a Case?
The case here describe a real
situation in which a specific
decision must be made by a public
or private official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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What is a Case?
Cases could be used in two different ways:
The first way is as background reading or
and illustration to the instructor’s lecture.
March 30, 2015 Integrated Capstone: Case Study
The second way is to challenge the students
themselves to grapple with the decision maker’s
dilemma, formulate a strategy and recommendation,
and come to class prepared to explain and defend their
recommendations.
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What is a Case?
Cases require more preparation and work
on the part of the student than the usual
reading assignment, particularly if thy are
used as the basis for a case method
discussion rather that for a lecture.
March 30, 2015 Integrated Capstone: Case Study
For a student to get the most out of a case and for the
discussion to be fruitful, the student must immerse
herself in the case and attempt to formulate her own
position and strategy before class & share in discussion.
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Why Use Cases?
The case here I a real situation in
which a specific decision must be
made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Preparing the case
The case here I a real situation in
which a specific decision must be
made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Reading the case
The case here is a real situation
in which a specific decision must
be made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Using Evidence & Numbers
The case here I a real situation in
which a specific decision must be
made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Informal Discussion Groups
The case here I a real situation in
which a specific decision must be
made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Participating in Class Discussion
The case here I a real situation in
which a specific decision must be
made by a public or private
official or manager.
March 30, 2015 Integrated Capstone: Case Study
The cases summarize the various pressures and
considerations that the official or manager must weight
in making the decision and the often incomplete or
contradictory information available at the time.
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
In 2008 San Francisco International Airport (SFO) had
announced a $383 million plan to renovate and reopen
Terminal2.
Assistant deputy director of aviation security Kim
Dickie and her team had selected “Quantum Secure’s
SAFE software suite as the new Terminal 2 credentialing
system, but she need to develop a business case
quickly that would convince senior management to give
the green light to fund the purchase.
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
The case lays out the areas in which SFO might receive
some value by purchasing the SAFE solution from
Quantum secure, including:
Labor cost savings
Material cost savings
Recordkeeping accuracy savings
Increased compliance and compatibility cost savings
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
Labor cost savings
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
Material cost savings
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
Recordkeeping accuracy savings
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
Increased compliance and
compatibility cost savings
Both are very real benefits, but are
impossible to quantify given the
information in the case.
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
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Case Study: SFO International Airport & Quantum Secure’s SAFE System
March 30, 2015 Integrated Capstone: Case Study
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Summary
March 30, 2015 Integrated Capstone: Case Study
Questions
Who is the decision maker in this case, and what is
their position and responsibilities?
What appears to be the issue (of concern, problem,
challenge, or opportunity) and its significance for the
organization?
Why has the issue arisen and why is the decision
maker involved now?
When does the decision maker have to decide,
resolve, act or dispose of the issue? What is the
urgency to the situation?
March 30, 2015 Integrated Capstone: Case Study 38