MESA Introduction

Work and Travel Insurance Services, an Envisage International Corporation website

What is MESA?

Member Enrollment Self-Service Access (MESA) is a web portal with the following functionality:

– View claim details and status

– Search feature

– Resources (claim forms, supporting materials)

Login Screen – mesa.hccmis.com

Creating Login

New Users- Select “Sign Up Now”

Creating Login (continued)

Step 1: Select “Member” and enter preferred email address. (Note: Dependent option is for Short-Term Medical dependents only)

Creating Login (continued)

Step 2: Enter Certificate ID followed by two zeroes (“00”).

Creating Login (continued)

Step 3: Select record, then “Continue”

Creating Login (continued)

Step 4: The password must contain a symbol and a capital letter. The minimum length is 7 characters.

New user Registration - Summary

Step 5: Authorization- enter name and date.

Confirmation Screen

Return to Login.

Login

Enter name and newly created password.

Summary Screen

View claim details, search for claims, view member details, or send a question to customer service.

Claim Details

Coverage History

Eligibility tab: View coverage record.

Resources

Resources tab: Access claim forms and PPO provider link.

Creating Login (Error Received)

Step 1 Step 2

Error

Creating Login (Error Received)

Error: Select “I do not know my Client ID or Code”

Creating Login (Error Received)

Error: Enter Phone Number and/or Email Address. Select “Save”.You will be contacted and assisted by a Client Relations Specialist.