Post on 19-Jan-2016
description
Institutional Web Management Workshop 2003
Supporting Our Users
Steve Musgrave
12th June, 2003
Institutional Web Management Workshop
Community Portals
Steve Musgrave
12th June, 2003
A False Dawn over the Field of Dreams
A False Dawn over the Field of Dreams
“If you Build it they will Come”
Three Intertwined Strands
• Telematics
• Information Engineering
• Social Science
When computer networks link people as well as machines they become social networks
(Garton et al 1997)
False Dawn over the Field of Dreams
• Analyses the attributes of community portals
• Considers the business drivers
• Questions the sustainability of such portals
• Suggests a likely direction that portal evolution may take.
Why, What and Who questions
• Why are communities on-line?
• What are Community Portals providing?
• What are the distinguishing features?
• Who are the content providers?
Research Questions
• What are the elements, characteristics and emergent properties that constitute an effective portal for e-community development?
• What Telematic technologies and systems are best suited to ‘portal’ delivery?
Research Survey
…..to gain an understanding of the:
• Drivers
• Benefits,
• Political arguments
• Technology applications
Survey Questionnaires
• 467 Local Authorities in UK
• 180 forms to IT Managers and e-Envoys
• 234 to Chief Exec’s fao Regeneration Off’s
• 53 to Portal project managers.
Number of completed questionnaires
n/a20Follow-up calls
1653Portal project managers
128234Chief Execs/Regen Off’s
25180IT Managers and e-Envoys
receivedsent(467 Local Authorities)
SOCITM Survey
SOCITM Categories
• Promotional
• Content
• Content Plus
• Transactional
SOCITM Top 10 Sites
• Camden, Hertfordshire CC, Tameside MBC, Westminster City
• Birmingham City, Maidstone BC, Stroud DC, Sunderland City, Wrexham CBC, Wandsworth
SOCITM Survey Results
Better Connected 2003
120%
249%
329%
42%
1
2
3
4
0% have no website (down from 1%)
20% are Promotional sites (down by 14%)
49% are Content sites (up by 7%)
29% are Content Plus sites (up by 7%)
2% are Transactional sites(up by 1%)
Promotional
Content
Content Plus
Transactional
What is being looked for in a Community Portal site?
• ….tools to enable content development at sub-regional micro-community level……need more than just a template.
• In particular there is a need for a content authoring toolkit, and integration into back-office services.
Survey Findings
• Gaps in provision
• disparate nature
• need for authoring tools
• lack of integration of services
• constraints on broadband communication infrastructure
Community Portals
• from fragmentation
• to integration
• a hybrid future
Integration
• JCA (J2EE Connector Architecture)• UDDI (Universal Description, Discover
and Integration)• Web Services• WSDL (Web Services Description
Language)• SOAP (Simple Object Access Protocol)• SRW (Search/Retrieve Web Service)
Overcoming lack of Integration
• Middleware
• Middleware
• Middleware
DfES Website• School Common Transfer Files
www.planning-portal.gov.uk
+Money
• middleware
• middleware
• middleware
• money
Culture
not just islands of technology – more like foreign lands, - and with
culture and language barriers
‘The Online Government Store’
Technical Survey
• Doug Schuler - Wired for Change
…..availability of on-line services is only half of the equation of making the technology accessible and affordable. Access to the hardware needed to connect to on-line services is the other half and Community Computer Centres were established to fill a societal need. Installing computer terminals in all branches of the Seattle public library system provided access. Schuler: 1996
Telecommunication Infrastructure
• PSTN, ISDN, SDSL
• Fibre services - no speculative dig!
• Satellite services for rural communities
DiTV for Public Service Access
…we also expect to seeconsiderable cost efficienciesacross government byincorporating departmental andlocal authority DiTV offerings intoa centralised service offering asingle point of entry intogovernment services. It will alsoremove the need for otherdepartments to buildindependent and potentiallyincompatible contentmanagement systems. e-Envoy Andrew Pinder May 2002
UK Online Interactive
Information/Content
• Structured content
• search interfaces to locate relevant resources
• toolkits for local generation of content
Business Process Change
Clicks and Links
www.clicksandlinks.co.uk
www.eastserve.com
www.cybermoor.org
www.connect.org.uk
www.knowsley.gov.uk
DiTV with Telewest
Seamless UK
Information/Content
content providers
provision
fusioninfrastructure
presentation
portals
shared
services
broker and aggregators
m2minterfaces
Butler Group Portal Model
Comm
unity
Por
tals
Enterp
rise I
nfor
mation
Por
tals (
EIP)
The G
rid -
e-S
cienc
e
EIP / Corporate Portal / Grid
Enterprise Information Portals
• Plumtree
• Hummingbird
• SAP Portals
Linear stages ?
Bas
ic s
ite
Hol
isti
c e-
gov’
t
Interactive
E-publishing
Transactional
Account Mang’t1
1. Basic site
2. E-Publishing
3. Interactive
4. Transactional
5. Holistic e-Gov
52 3 4
Reflection
A tale of two Portals
• BlackburnWorld
• www.blackburnworld.org.uk
• Blackburn East On-line
• www.beonline.org.uk
blackburnworld.com
www.beonline.org.uk
Sunrise
CETIS
http://www.cetis.ac.ukcetis
DeploymentVLE Component
LibraryComponent
SRS Component
MessageServer/ESB/MOM
Directory Service
CETIS
http://www.cetis.ac.ukcetis
Vertical IntegrationMulti-InstitutionalLearning ObjectRepository
College On-line
Yorkshire Forward
Maricopa Learning eXchange (MLX)
EducaNext Portal
C-Elect (Huddersfield)
The Online Government Store
The Quality Framework for UK Government Website Design
eDUCATION Environment
Local
Regional
National
VLE
MLE Institutional Portal
Community Portal
Yorkshire Forward
NW eRepository
College On-Line
JORUM
eDUCATION Environment
Local
Regional
National
VLE
MLE Institutional Portal
Community Portal
Yorkshire Forward
NW eRepository
College On-Line
JORUM
UK-online
The End