Post on 08-Oct-2020
Cloud Service
™
Software Release 10.0.0November 2016
TIBCO Nimbus
Important Information
TIBCO Nimbus™ Cloud Service
SOME TIBCO SOFTWARE EMBEDS OR BUNDLES OTHER TIBCO SOFTWARE. USE OF SUCH EMBEDDED OR BUNDLED TIBCO
SOFTWARE IS SOLELY TO ENABLE THE FUNCTIONALITY (OR PROVIDE LIMITED ADD-ON FUNCTIONALITY) OF THE LICENSED
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TIBCO SOFTWARE OR FOR ANY OTHER PURPOSE.
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THE SOFTWARE (AND WHICH IS DUPLICATED IN THE LICENSE FILE) OR IF THERE IS NO SUCH SOFTWARE LICENSE AGREEMENT
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PLATFORMS FOR A SPECIFIC SOFTWARE VERSION ARE RELEASED AT THE SAME TIME. SEE THE RELEASE NOTE FOR THE
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Copyright © 1997-2016 TIBCO Softw are Inc. ALL RIGHTS RESERVED.
TIBCO Softw are Inc. Confidential Information
3Contents
TIBCO Nimbus™ Cloud Service
Table of Contents
......................................................................................................................... 5Terms of Use
......................................................................................................................... 6Service Overview
......................................................................................................................... 7Service Environment
......................................................................................................................... 7Primary Data Centre
......................................................................................................................... 7Disaster Recovery Data Centre
......................................................................................................................... 8Service Architecture
......................................................................................................................... 9Service Access
......................................................................................................................... 9Enterprise Server (web based access)
......................................................................................................................... 9TIBCO Nimbus Author Client
......................................................................................................................... 9Client Software requirements
......................................................................................................................... 9File Transfer between Environments
......................................................................................................................... 10Licensee Responsibilities
......................................................................................................................... 11Cloud Service Standard Software Build
......................................................................................................................... 11Platform
......................................................................................................................... 11TIBCO Nimbus software
......................................................................................................................... 12Environment Restrictions
......................................................................................................................... 12TIBCO Nimbus installation access
......................................................................................................................... 12Internet access via Citrix
......................................................................................................................... 12Data Backup
......................................................................................................................... 13System Availability
......................................................................................................................... 13Maintenance Windows
......................................................................................................................... 13System Access
......................................................................................................................... 14Disaster Recovery
......................................................................................................................... 15Operational Procedures
......................................................................................................................... 15TIBCO Nimbus Cloud and Systems Support
......................................................................................................................... 15Client Duties
......................................................................................................................... 16Termination of TIBCO Nimbus Cloud Service
......................................................................................................................... 17Changes to TIBCO Nimbus Cloud Service
4
TIBCO Nimbus™ Cloud Service
5Cloud Service
TIBCO Nimbus™ Cloud Service
Terms of Use
This document is for information only, and is not contractually binding.
You accept the terms of use located at the following URL by continuing to read this documentation
http://www.tibco.com/company/termsofuse.jsp
6 Cloud Service
TIBCO Nimbus™ Cloud Service
Service Overview
The TIBCO Nimbus Cloud Service offers the hosting of TIBCO Nimbus software on systems configured,
supported and maintained by TIBCO.
The service provides a secure environment for use by TIBCO Nimbus clients that choose not to install TIBCO
Nimbus locally, i.e. for deployment, security and flexibility reasons.
The TIBCO Nimbus Cloud Service publishes TIBCO Nimbus software via the internet using two secure
methods:
· TIBCO Nimbus Enterprise Server; providing a web interface for Change Management Users and
Contributors to view and interact with process maps, documents and other content managed within
TIBCO Nimbus.
· TIBCO Nimbus Client; enabling Process Authors and Administrators to create process maps and
manage the TIBCO Nimbus software directly on the TIBCO Nimbus Cloud Service.
7Cloud Service
TIBCO Nimbus™ Cloud Service
Service Environment
3.1 Primary Data Centre
The TIBCO Nimbus Cloud Service is run from a validated secure data centre within the EU. This is operated by
Amazon Web Services (AWS) at its Dublin site.
3.2 Disaster Recovery Data Centre
In the event of a service failure that requires recovery, there shall be a disaster recovery procedure that shall
transition the service to the DR Data Centre within the EU boundaries, (The location of this data centre will be
defined at the point of invocation of the DR plan) and restore normal service and make the current data
available as normal.
8 Cloud Service
TIBCO Nimbus™ Cloud Service
Service Architecture
TIBCO Nimbus provides a standard service architecture currently comprising of:
· TIBCO Nimbus dedicated Virtual Machines
· TIBCO Nimbus dedicated Virtual Private Cloud (VPC)
· Perimeter security provided by a combination of AWS perimeter management and local security policy
management on the VPC
· Environment protection by Intrusion Detection anti-virus software
· Windows Server 2012R2 operating system platform
9Cloud Service
TIBCO Nimbus™ Cloud Service
Service Access
The TIBCO Nimbus Client runs within a Citrix session. The connection is established via a Citrix Secure
Gateway over a 256bit encrypted ICA encapsulated TLS connection on port 443. The connecting network must
allow outbound connections on port 443 to enable a successful connection.
Citrix server version: Citrix XenApp 6.5
Secured by: Citrix Secure Gateway 3.3 and Web Interface 5.4.
5.1 Enterprise Server (web based access)
The TIBCO Nimbus Enterprise Server is accessed via the internet using browsers supported by our release
policy. The connection is securely encrypted using SSL on port 443.
TIBCO Nimbus will provide clients with a connecting URL upon service commencement. Clients are free to
use their own URL, with provisions they provide their own Domain Name System (DNS) and SSL certification
services.
5.2 TIBCO Nimbus Author Client
The TIBCO Nimbus Client runs within a Citrix session. The connection is established via a Citrix Secure
Gateway over a 256bit encrypted ICA encapsulated TLS connection on port 443. The connecting network must
allow outbound connections on port 443 to enable a successful connection.
5.3 Client Software requirements
Each connecting client Author needs to install the Citrix Receiver. Downloadable from the Citrix client
download site.
Connection and configuration settings are automatically deployed to the Citrix client through a secure web
interface during the log-on process.
5.4 File Transfer between Environments
Citrix ICA protocol allows for secure file transfers between the client and server computer. Users can elect to
attach their local disk drives to the Nimbus Cloud Service - these drives are then available for browsing within
the user’s session.
10 Cloud Service
TIBCO Nimbus™ Cloud Service
Licensee Responsibilities
· Ensuring that one or more nominated points of contact is known for issuing service notifications and
that all contact details are correct and up to date.
· Licensee’s nominated Nimbus Cloud Service administrators (“Administrators”) are responsible for
removing Users from their TIBCO Nimbus Cloud instance. Administrators must advise the TIBCO
Nimbus Service Desk of user deletions with Administrator or Author privileges prior to their removal.
· All TIBCO Nimbus Cloud system functionality changes, for example system options. TIBCO Nimbus
Service Desk will not perform any changes to functionality.
· Licensee’s authorised representative must request all new users or upgrades by email to the TIBCO
Nimbus Service Desk.
11Cloud Service
TIBCO Nimbus™ Cloud Service
Cloud Service Standard Software Build
7.1 Platform
· Microsoft Windows Server 2012R2
· IIS 8
· Citrix XenApp 6.5.
7.2 TIBCO Nimbus software
· TIBCO Nimbus Authoring Client· TIBCO Nimbus Enterprise Server
· TIBCO Nimbus Action Server:
· E-mail service
· Delete service
· Office integration service
· LDAP service (as required)
· TIBCO Nimbus Business Intelligence server
· TIBCO Nimbus Batch Server
12 Cloud Service
TIBCO Nimbus™ Cloud Service
Environment Restrictions
8.1 TIBCO Nimbus installation access
Users are restricted to accessing data within their own organisation’s TIBCO Nimbus Cloud installation.
Where multiple TIBCO Nimbus instances are installed on a shared server, each instance is protected within
its own secure container managed by TIBCO Nimbus.
8.2 Internet access via Citrix
Outbound internet and web access is removed from Citrix sessions. This is required to prevent client users
from circumventing their own organisation’s internet usage policies.
8.3 Data Backup
Each instance of TIBCO Nimbus is backed up nightly, Monday to Friday (5 days a week). During the backup
window TIBCO Nimbus is not available for use. All users are required to log out of the system beforehand.
Clients will be advised of their backup window upon service commencement.
Daily Backups are held for 42 days, restore requests must be raised as a case to TIBCO Nimbus Service Desk
within this period. (Between 07:30 - 19:30 (GMT), Monday to Friday excluding public holidays). Backups are
replicated daily to the fallover availability site.
13Cloud Service
TIBCO Nimbus™ Cloud Service
System Availability
9.1 Maintenance Windows
In order to maintain service levels we reserve the following weekly system outages for essential
maintenance:
Reserved outages (GMT):Saturdays 06:00 – 12:00Wednesdays 12:00 – 13:00
These outages will only be taken when maintenance work is required; they shall be minimised to avoidoperational disruption and maximize service availability. TIBCO Nimbus will use commercially reasonableendeavours to ensure a minimum of one working days’ notice will be given of our intention to use a reservedoutage window.
9.2 System Access
With the exception of scheduled and reserved outages as outlined above, TIBCO Nimbus shall usecommercially reasonable endeavours to ensure that the access to the Nimbus Cloud Services is available 24 x7.
More information relating to this can be found at the following location:http://www.tibco.com/multimedia/tibco-end-user-license-agreement_tcm8-9378.pdf
14 Cloud Service
TIBCO Nimbus™ Cloud Service
Disaster Recovery
In the unlikely event of disaster recovery TIBCO Nimbus has validated and tested processes in place to ensure
minimum client impact. The TIBCO Nimbus Cloud Service environment is based upon a hardware-independent
virtualised infrastructure. Should a disaster occur, virtual servers are on standby at an alternate AWS site
ready to restore all TIBCO Nimbus Cloud Service instances.
Disaster recovery expectations are within 48hrs of system failure.
15Cloud Service
TIBCO Nimbus™ Cloud Service
Operational Procedures
11.1 TIBCO Nimbus Cloud and Systems Support
Support is provided by the TIBCO Nimbus Service DESK. Application and hosting infrastructure issues should
be raised through the normal support routes. Support hours and response times for products running on the
TIBCO Nimbus Cloud Service are defined as per the contracted level of support with the client and
maintenance program.
11.2 Client Duties
The client is responsible for:
· Accepting the system into production once TIBCO Nimbus has completed the installation or upgrades
to the system. The client must notify TIBCO Nimbus by email confirming that the system is available,
to enable TIBCO Nimbus to begin terms of the agreement.
· Ensuring that one or more nominated point of contacts is known for issuing service notifications and
that all contact details are correct and up to date.
· TIBCO Nimbus Administrators may remove users from their TIBCO Nimbus Cloud instance.
Administrators must advise the TIBCO Nimbus Service Desk of user deletions with Administrator or
Author privileges prior to their removal.
· The client is responsible for all TIBCO Nimbus system functionality changes, for example system
options. TIBCO Nimbus Service Desk will not perform any changes to functionality.
· The authorised client representative must request all new users or upgrades by email to the TIBCO
Nimbus Service Desk.
16 Cloud Service
TIBCO Nimbus™ Cloud Service
Termination of TIBCO Nimbus Cloud Service
At the termination of the service TIBCO Nimbus will perform the following actions:
· TIBCO Nimbus Cloud Service installation decommissioning
· System access removal
· Software uninstalled from TIBCO Nimbus Cloud Server
· TIBCO Nimbus Cloud Service installation data stored for 60days (including the TIBCO Nimbus process
repository and associated data e.g. attachments etc.) At the end of this period the data will be
permanently deleted in line with data protection laws.
The client may however request that TIBCO Nimbus hold their data for a period greater than
60 days which may incur a fee. Written authorisation to do this must be provided by an
authorised representative of the client. TIBCO Nimbus reserves the right to refuse to hold this
data for periods greater than 60 days; if requested TIBCO Nimbus will provide a copy of the
data on portable media for the client to collect.
If the client requires the system to be transitioned to an in-house installation, they may purchase appropriate
licenses for this from TIBCO Nimbus and TIBCO Nimbus can assist in the migration as part of agreed and paid
for (time and materials) consultancy services.
17Cloud Service
TIBCO Nimbus™ Cloud Service
Changes to TIBCO Nimbus Cloud Service
The details of the TIBCO Nimbus Cloud Service set out in this document may be subject to change without
notice, provided that no such change will negatively impact the services for the client.