Post on 12-Apr-2017
Ineta Luka, prof.Turiba University, Latvia
Enhancing Employability Skills for Tourism and Hospitality Industry Employees in Europe
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
Key Skills for European Union Hotel Staff AGREEMENT n°2014-1-HR01-KA204-007224
General Information about the Project Period: September 1, 2014 – August 31, 2016 Participants:
- Tourism and Catering School Dubrovnik (Croatia),
- Turiba University (Latvia),
- Ekonomska šola Murska Sobota (Slovenia),
- IPSSA Nino Bergese (Italy),
- Sapientia Hungarian University of Transylvania (Romania),
- Primrose Ltd (UK).
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Specific Project Objectives (I)
To improve the level of key competences and skills (namely, employability skills and language competencies), with particular regard to their relevance for the labour market (namely, tourism and hospitality industry) and their contribution to a cohesive society (namely, providing better cultural awareness and increased language competence);
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Specific Project Objectives (II) To improve the teaching and learning of languages
and to promote the EU's broad linguistic diversity (11 EU languages and Russian), and intercultural awareness (culture of the EU countries that will be revealed in detail regarding the 7 partner languages, Romania representing ethnic Hungarian region) and in general concerning all EU.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
The Results Cover the EU Priority Fields Increased competence in foreign languages; Increased level of digital competence; Greater understanding and responsiveness to social, linguistic and
cultural diversity; Improved levels of skills for employability; Improved competences, linked to their professional profiles
(employability in hotels, teaching by applying innovative materials, training by using new tools, developing autonomous learning ability);
Increased opportunities for professional development.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Enhancing Employability Skills for Tourism and Hospitality Industry Employees in Europe
The 21st century and its challenges; The EU strategic priorities; 2015 – European Year for Development.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Our world, our dignity, our future
Enhancing Employability Skills for Tourism and Hospitality Industry Employees in Europe
Tourism – a key driver of socio-economic progress; Employees in tourism must be qualified with regard to
professional, methodological, social and leadership competencies and in order to develop them integrated approaches encompassing learning in natural environment should be applied;
Languages – a primary tool for operating successfully.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Language learning is not the aim but the means to become a professional in the field
Methodology (I)
Exploratory research; Pragmatism paradigm; Mixed-method approach; Quantitative and qualitative data analysis;
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Methodology (II)
Purpose: to analyze the industry needs and language teachers’ perceptions on teaching languages for tourism and hospitality industry Europewide in order to create a course that would foster the development of tourism specialists’ employability skills applying integrated language learning approach.
Stakeholders’ surveys:
1) a survey of language teachers in 5 EU countries,
2) a survey of hospitality and tourism enterprise management in 5 EU countries.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
The Survey of Hotel and Restaurant Managers
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
A handpicked sample: 131 top level managers of hospitality enterprises from the five project countries recognized as experts in their field, in whose enterprises students have been undergoing their training.
Types of Accommodation/Catering Enterprises
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Type Frequency Percent5 star hotel 13 9.94 star hotel 24 18.33 star hotel 27 20.62 star hotel 4 3.1Guest house 11 8.4Bed and Breakfast 11 8.4Hostel 2 1.5Youth hostel 3 2.3Campsite 2 1.5Restaurant 12 9.2Pub 7 5.3Bar 1 .8Other 14 10.7Total 131 100.0
Respondents’ Position in the Enterprise
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Type Frequency PercentOwner 19 14.5General manager 6 4.6Company manager 43 32.8Director 17 13.0Department manager 26 19.8Other 20 15.3Total 131 100.0
Services and Facilities Offered at Hotels and Restaurants under Investigation
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
The Most Popular Major Languages Spoken by Inbound Tourists
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Languages in Tourism (I)
A hotel manager of a 3 star hotel in a small town in Croatia:
It is very important that the hotel staff speaks more
languages and speaks them properly. It is important in order
to create good reputation about the hotel and destination in
general. I would be delighted if learning foreign languages
helped to structure tourism business and to all organisations
involved in tourism. (Employers’ survey, Respondent 35)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Languages in Tourism (II)
A bar and restaurant manager of a 3 star hotel situated on the outskirts of a tourism city of Croatia:
I think the course is really needed, because we are a touristic
city (a seasonal city). It’s always good in winter time to have a
course for all staff but it must be every year because there is
always someone who wants to learn more. Tomorrow that
person will be a new leader. The course is especially needed
for waiters, kitchen staff, reception and housekeeping. (Employers’ survey, Respondent 40)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Skills and Competences Necessary in Accommodation and Catering Business, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Topics for the Conversational (A2/B1) Language Course for Hospitality Industry Employees, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
No. Topics Very neede
d
Needed
50/50 Not neede
d
Absolutely not
needed1. Hotel Reception 42.0 19.8 9.2 9.2 6.9
2. Restaurant 37.4 28.2 11.5 5.3 1.5
3. Restaurant Kitchen 7.6 31.3 28.2 13.0 3.1
4. Hotel Conference/Business Centre
13.7 22.1 13.0 10.7 3.1
5. City (getting oriented in a city)
16.8 31.3 20.6 9.2 1.5
6. Management Offices 16.0 36.6 23.7 8.4 4.6
7. Housekeeping 7.6 32.8 23.7 11.5 5.3
Topics for the English Language Course(B2/C1) for Hospitality Industry Employees, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
No. Topics Very neede
d
Needed
50/50 Not neede
d
Absolutely not
needed1. Hotel Front Office 32.1 28.2 11.5 11.5 3.8
2. Catering Services 22.9 32.1 12.2 11.5 3.1
3. Conference and Business Services
16.8 23.7 13.7 12.2 3.1
4. Off-Site Services 10.7 23.7 17.6 16.8 3.8
5. Financial Management 7.6 15.3 18.3 20.6 3.1
6. Hotel Management 24.4 23.7 12.2 11.5 4.6
7. Housekeeping 7.6 22.1 16.8 18.3 3.8
Differences in the Employers’ Answers (Kruskal Wallis) According to the respondents’ country (p≤0.05 in 9 variables);
According to the enterprise location (city centre, business district, outskirts, rural area, etc.) (p≤0.05 in 6 variables);
According to the enterprise type (p≤0.05 in 5 variables); According to the hotel size (p≤0.05 in 3 variables); According to the restaurant size (p≤0.05 in 2 variables); According to the number of employees (p≤0.05 in 8 variables). Cronbach’s Alpha test: α=0.937; s=0.932-0.938
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Suggestions by Industry Stakeholders Proactive teaching definitely, small groups – maximum 6-8 persons.
Creating usual daily situations and role playing them, which is the best way to improve all necessary skills especially communication skills.
Interactional course with English (native) speaking professors. The course has to be done every year before the start of the high
season as the employees change.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Summary of Industry Survey (I) In general, employers approve the inclusion of the given
topics in the curriculum for hospitality industry employees. A comparatively lower score is given to the modules
“Financial Management” (mean 1.9847, median 2.0000) and “Housekeeping” (mean 2.1756, median 2.0000).
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Summary of Industry Survey (II) However, the employers recommend to include the module
“Financial management” in the curriculum. They do not recommend the inclusion of the module
“Housekeeping” in B2/C1 English language course, as housekeeping staff is not in contact with foreign tourists so much and B1 level is sufficient for everyday communication. Therefore, the module “Housekeeping” may be removed.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
The Survey of Language Teachers
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
A handpicked sample: all 85 language teachers of five partner education institutions (18 from Latvia, 22 from Croatia, 15 from Italy, 15 from Romania, 15 from Slovenia)
The Number of Language Teachers Surveyed per Language
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Respondents’ Teaching Experience
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Students’ Specialization Field
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Skills and Competences Necessary for Students (according to the teachers), %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Differences in the Teachers’ Answers (Kruskal Wallis) Among countries regarding monological speaking skills (p=0.007)
and leadership (p=0.026): Italy demonstrates lower numbers of significance of
monological speaking skills (mean=2.2667). Concerning the language taught: reading skills (p=0.038),
monological speaking skills (p=0.021) and communication skills (p=0.005): Communication skills – Spanish teachers evaluate lower, Reading skills – Spanish teachers evaluate them higher, Monological speaking skills – English teachers evaluate higher.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Methods and Tools Used by the Teachers in Language Classes, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Reading long texts, doing tasks on them
Listening to monologues
Writing essays, compositions, reports
Writing e-mails
Filling in forms
Acting out dialogues
Discussions in groups
Presentations
0 10 20 30 40 50 60 70 80 90
222730910128113303328915
1445
2439
302525
172225
3431
3728
37
3017
3615
333226
3026
39161612
2028
241
14
811
141918
1143
619
5
12
31
345
965
17
Very oftenOftenSometimesRarelyVery rarely
Respondents’ answers ‘very often’ and ‘often’ regarding methods applied, %
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Readin
g lon
g tex
ts, do
ing ta
sks o
n ...
Readin
g sho
rt tex
ts, do
ing ta
sks o
n ...
Listen
ing to
mon
ologu
es
Listen
ing to
dialo
gues
Writi
ng es
says
, com
posit
ions,
report
s
Writi
ng le
tters/
faxes
Writi
ng e-
mails
Doing b
usine
ss co
rresp
onde
nce
Filling
in fo
rms
Writi
ng su
mmaries
Acting
out d
ialog
ues
Discus
sions
in pa
irs
Discus
sions
in gr
oups
Case s
tudies
and s
imula
tions
Presen
tation
s0
20
40
60
80
100
120
LatviaCroatiaItalyRomaniaSlovenia
Differences in the Teachers’ Answers (Kruskal Wallis) Significant differences were found in 11 items out of 15 (p=0.002-
0.044); The differences were not found only in the following activities:
reading long texts (p=0.057) where the respondents predominantly were not in favour of asking students to read long texts in class,
listening to monologues (p=0.146) where the most frequently mentioned answer was ‘sometimes’,
listening to dialogues (p=0.282) and acting out dialogues (p=0.295).
Cronbach’s Alpha test: α=0.938; s=0.936-0.939.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Qualitative Data (I) Key words of language teaching/learning methods and
approaches:
communication, communicative approach, speaking, listening, reading, writing, student-centred approach, interaction
An English teacher from Italy teaching English to students of Catering Vocational school, future restaurant employees:
I generally use a communicative approach based on simulating
dialogues and interactions. I mostly focus on developing and
improving the four basic language skills: listening, speaking,
reading and writing both in General English and in ESP. (Language teachers’ survey, Respondent 49)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Qualitative Data (II) Key words key words associated with learning
environment:
motivating, encouraging, assisting, teaching through national
cultures, relaxed atmosphere, natural learning environment, electronic support
A Spanish teacher from Latvia teaching tourism students:
Different ways, but the teacher has to be an assistant, helper,
orientation person who needs to guide students to get good
results. Students are the ones who need to do the efforts through
the tools the teacher provides them. (Language teachers’ survey, Respondent 3)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Qualitative Data (III) Key words connected with occupation and employability:
cases from life, simulations, dialogues in the field, occupational
skills, language for business, teaching through economy, professional skills
A Business English teacher from Slovenia teaching young adults:
My philosophy of language teaching is to teach my students to
effectively communicate in a foreign language (being resourceful
in everyday situations and their professional career), motivate my
students to become independent thinkers, take control of their
own learning (which is not easy to achieve). (Language teachers’ survey, Respondent 72)
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Teachers’ opinion of methods and tools to be used in A2/B1 language course, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Reading long texts, doing tasks on them
Listening to monologues
Writing essays, compositions, reports
Writing e-mails
Filling in forms
Acting out dialogues
Discussions in groups
Presentations
0 20 40 60 80 1002287401015201420133940341622
1846
3036
303438
2238
343733
2622
39
3610
337
3426
2032
1634
811
2337
20
20
122
874
1381
111
43
7
1
111222
61
Very usefulUseful50/50UselessAbsolutely use-less
Teachers’ opinion of methods and tools to be used in B2/C1 language course, n=85 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Reading long texts, doing tasks on them
Listening to monologues
Writing essays, compositions, reports
Writing e-mails
Filling in forms
Acting out dialogues
Discussions in groups
Presentations
0 20 40 60 80 100
273426443933363121294152543845
3833
3733
373938
3833
4523
2720
2825
1310
16559
610
207
1627
1412
543111
23
41
2221
1
3
1
Very usefulUseful50/50UselessAbsolutely useless
English language teachers’ opinion of methods and tools to be used in B2/C1 English course, n=36 max
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Reading long texts, doing tasks on them
Listening to monologues
Writing essays, compositions, reports
Writing e-mails
Filling in forms
Acting out dialogues
Discussions in groups
Presentations
0 10 20 30 40
1113920181314129151924251722
1919
2115
152119
1615
178
127
129
62
51
32
36
74
8
455
1
23
2
1
1
Very usefulUseful50/50UselessAbsolutely useless
Suggestions for A2/B1 Language Course (I)
Hotel Reception; Restaurant; Restaurant Kitchen; Hotel Conference / Business Centre; Getting oriented in a City; Management Offices; Housekeeping – excluded.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Suggestions for A2/B1 Language Course (II)
Kruskal Wallis test indicates a significant difference in the following variables: Hotel Business Centre (p=0.001) and Housekeeping (p=0.000).
Focus of A2/B1 language course should be on short texts, simple writing and listening tasks, lots of pair work, especially role-plays and simulations, including some specific vocabulary tasks and writing tasks.
The project team also found the suggested field work, where students should get first-hand information interesting.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Suggestions for B2/C1 English Language Course (I)
Hotel Front Office; Catering Services; Conference and Business Services; Off-site Services; Financial Management (mean=1.9847, median=2.0000); Hotel Management; Housekeeping (mean=2.1756, median=2.0000) -
excluded.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Suggestions for B2/C1 English Language Course (II)
At this language level, the focus should be on longer, more demanding texts and tasks, on comprehensive writing tasks, case studies, simulations and problem solving tasks to develop both students’ language competence and their collaboration skills, problem solving skills and leadership.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Summary The needs analysis results pointed to the possible tools and
teaching/learning methods to be included in the course. In general, methods stimulating collaboration, interactivity,
and communication have to be used as well as attention has to be paid to developing learners’ reading and writing skills.
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224
Thank you for your attention!
Ineta@turiba.lv
KeySkills4EUHotelStaff
This project has been funded with support from the European Commission. This publication [communication] reflects the views only of the author, and the Commission cannot be held responsible for any use which may be made of the information contained therein.
AGREEMENT n°2014-1-HR01-KA204-007224