The Future of Industrial Experience:

Design Industrial Transitions Lorenzo Davoli, Phd candidate, Helsinki May 27th 2014

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from: New product and services

To: Infrastructures and their foundations

Societal needs! are changing

Infrastructures need !to serve !

new functions

New Design competencies, tools and

practices

Designer’s attention need to shift

1 - PROLOGUE: Example of IoT infrastructure development !!2 - TRANSFORMATION OF INDUSTRIAL INFRASTRUCTURES Making industrial infrastructures permeable and supportive to bottom up innovation !!3 - HACKING DELIVERY SERVICES Participatory hacking & new UAV operated delivery service for the Swedish countryside

http://www.satinproject.eu/

The Satin Project

Agent “based” interface test - physical mockup

´

Process:

• User Centred approach !

• Different interaction styles prototyped and tested and evaluated with users !

• Low Fi - Hi fi prototypes testing to what extent people could create functionalities with these interfaces. !

• Results: people able to use the interface but unable to make sense of and with it.

Satin example of traditional top down infrastructure: Technological efficiency and usability as drivers!!Indirect need of toolswhat matter is what they give access to!!Context provides meaningfulness: Existing diverse, situated practices and needs vs general, every time everywhere. !!Influence of the Design Space: The underlying infrastructures that generate it!!New design practices: from concrete to abstract to inform design of new infrastructures & changes in interaction with those in place.

Radical innovations require new foundations:

— In order to develop new ways of thinking and doing

design and to meaningfully apply new technologies,

we also need to acknowledge what changes this would

require on behalf of the (industrial) infrastructures we

currently operate within —

Presence and Participation in the TRANSFORMATION OF INDUSTRIAL INFRASTRUCTURES

• Infrastructures are socio-technical fabric of societies,

they co-evolve together

!• Prevalent ( industrial ) design implementations,

processes and technological applications respond to

needs of industrial society and global markets.

!• Top down approaches security, centralisation and

control as criteria

!• Issues related to globalisation and liberalisation

sustainability, accessibility, privacy control, employment,

Industrial systems, post-industrial needs:

“It doesn’t take a rocket scientist to see that we live in an information and service

economy, not a manufacturing economy.” !

A Manifesto for Post Industrial Design by Jamer Hunt

Post Industrial Needs / Alternative forms of Production & Consumption

• Post-industrial needs: contextual sensitivity; local flexibility!• Bottom up, Local, Sustainable & Collaborative Services Small scale,

distributed form of production supported by IT and flexible manufacturing tech. !• Distributed intelligence & DIY: and increased consumers awareness and

power (Hackers) !• Foundations for a more responsive and resilient infrastructure

Top Down

Bottom Up

Engineering Qualities: Closed, Reliable, Generalised Designed for Stability and Control > Not sensitive & slow to Change

Diverse, Distributed Socially Driven, Local, Flexible, Small Scale, Redundant > Diffusion and scalability limits

New Feedback loops / Merge the qualities

What a design practice that is not top down or bottom

up might look like ?

From Tactics to Strategy:

Distributed systems & Economies

Decentralised systems

(Prevalent)

How can we make current industrial systems receptive / supportive to bottom up innovation?

Fieldwork & Co.Design

System Design for Sustainability

Participatory Sensing

Approaches from the design discipline

MIT Senseablecity Lab, “Forage Tracking” Source http://senseable.mit.edu//

Green Button Etnography at Xerox pardSource: http://blogs.parc.com/ Davoli; Del Gaudio “Green Meal Concept”

in Vezzoli C. “System Design for Sustainability”

Standards and protocols driving formal institutions are often inaccessible to users/citizens and designers and therefore impossible to re-adjust according to new needs.

Current method act only on on the front end of existing design spaces,

limiting the impact of their final designs.

Infrastructures are Invisibile: “They naturally tend to be naturalised”

Participation: To understand how to evolve industrial infrastructures to serve different needs of communities and citizens !Transparency: Citizens-led innovation require a transparency that they usually don’t have for competition, security reasons etc..

!Infrastructures as Co-Design material: To open up infrastructures for re-interpretation and design, certain interventions might be necessary

!

HACKING DELIVERY SERVICES Participatory hacking & new logistic service UAV operated for the Swedish countryside

New bottom up infrastructure “at the front-end”

Informal Infrastructure “to be formalised”

Reveal the Fringes of formal infrastructure “to be formalised”

Le Montre Vert, Green watch-CIty Pulse project source http://www.fing.org/?La-Montre-verte-City-pulse-Green&lang=en/

MIT SenseablecIty Lab “Trash Track” Project source http://senseable.mit.edu/ /

MIT Senseablecity Lab, “Forage Tracking” project source http://senseable.mit.edu//

Revealing Infrastructures

GPS tags

Camera & DIY Tracker

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floda31.com

Users / Participants

Participatory Hacking, Tracing & Probing ©Davoli

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Delivery Services Maps

Video Footage

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A model for Public / Private Infrastructure

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Staging & Rehearsing

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1. 2.

Revealing

3. 4.

Tracing / Probing Staging Examples Analysis

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NFI

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PARTICIPATION OPEN INNOVATION

INDUSTRIAL INF.

EXPERIMENTS

Find ways to materialise an

infrastructure and its functionalities

Users tools to expandunderstanding

of context, infrastructure and its interpretations

Co.Design& rehearse

possible solutions

- LOCAL PSS !- OPEN INNOVATION TOOLKIT/PLATFORMS !- SHOW ROOM CASES

Process and design evaluate / proceed to design final solution -

design brief

METHODOLOGICAL FRAMEWORK TO OPEN UP INDUSTRIAL INFRASTRUCTURES FOR DESIGN INTERVENTIONS

Thank you

www.smoothings.com !!www.dh.umu.se/en/research!!@Radiodavoli!

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