Post on 12-Feb-2017
17.10.2008 1
IR 9.0, Copenhagen
In-line or out of Control?
A General Research Framework to Analyze Network-Based Discussion Groups
Maren Lübcke
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Background
Why do some Internet based discussions prevail and others fail? What makes this discussion go on?
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Characteristics of Discussion Groups
Independent of traditional ties Dynamic Communication Processes on large scale Including self-destructive tendencies Which factors make online discourse continue, which
cause its interruption? Is an inherent structure detectable, that enforces its
maintenance? Do possibilities exist to influence those factors?
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Objectives and Challenges
Methodological Framework • To detect factors of influence and dynamical processes• To combine different levels of analysis presented in the
research literature• Theory based
Theoretical requirements• Communication as the theoretical key concept • Communication as a dynamic. changing process
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Theoretical Starting Point (1)
Niklas Luhmanns‘ System Theory Grand theory with communication as
central concept Communication is the basic operation of
every social system Persons as communicative constructs,
operating as addresses of the communicative flow
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Theoretical Starting Point (2)
Communication consists of single communicative events
A communicative event is passing, disappearing immediately
It has to be connected to another communication event to surpass time, otherwise the autopoietic chain of the communication will end
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Theoretical Starting Point (3)
Ongoing communication is enabled if a surplus of communication possibilities exists
with regard to three dimensions• Subject (e.g. topics)• Social (difference between ego and alter)• Temporal (duration)
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Suitability for On-line Research
No assumptions about anonymous users are needed
The reply structure of postings can be treated like a manifest connection between two communicative events
Theoretical concepts are available for phenomena of different aggregation levels (interaction system, organisations, functional subsystems)
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Theoretical Starting Point (2)
Rafaelis‘ concept of Interactivity: communication’s ability to foster reaction
Interactivity as a mechanism to influence communications dynamic by enabling social cohesion for permanent participation
“a likely candidate to help in explaining how groups, especially cmc groups, stick together”
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Research Matrix revised
Message Topic Person Thread
structural
personal
temporal
3 dimensions of communicative meaning
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Research Matrix revised
Message Topic Person Thread
structural
personal
temporal
semantical
Formally stated, interactivity is an expression of the extent that in a given series of communication exchanges, any third (or later) transmission (or message) is related to the degree to which previous exchanges referred to even earlier transmissions“ (Rafaeli 1988, 111)
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Research Matrix revised
Message Topic Person Thread
structural
personal
temporal
semantical
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Research Matrix revised
Message
structural
personal
temporal
semantical
Is there a threshold of number of messages ?
Does authorship influence message answering?
How does messages develop in time?
What kind of messages get more responses? E.g critical messages
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Literature Review
Literature analysis with Web of Science: Most studies focus on just one cell – lack of
analyse of online discourses under multiple aspects
Temporal analysis is the weakest approach, most do a content analysis (semantic level)
Threads are the weakest level of analysis, most of the articles focus on persons and posts
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Hypothesis about communicative progress in online discussions
Online discourses are marked by High proportion of non-answered messages Shorter messages are more likely answered than longer Citations are mainly used to express refusal Conflicts are avoided in many cases Unequal distribution of participants activity Moderator messages are answered more often and initiate
longer threads Stable core of regular posters (closing processes) Temporal sensitiveness. Rapid decline of connection
intensity, of interest in topics ...
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Conclusion
„Don‘t Panic“