GOOD MORNINGSir & my dear friends

Presentation Topic – Impact of IT on Hospitality industry

Presented by - Pranav JuwatkarUnder guidence of - Devesh Pillia sir

Contents :-• Introduction • History• Problems faced by industry due to lack of IT• Technologies used in hospitality industry• Impact of IT on hospitality operations At the Front Desk point of sale system (POS) Property management systems (PMS) Energy Management and Climate Control Systems Electronic Locking Systems Credit Card Authorizations Minibars Smart Networks Time and Attendance CCTV security system• Bibliography

Introduction

The use of information technology in the hospitality industry has grown tremendously over the past 20 years. With the introduction of information technology the world has witnessed many changes. The world travel, tourism, and hospitality industry was revolutionized due to advancements in innovation and information technology. Many problems with-in the hospitality industry were solved as a result of the IT revolution.

History

Traditionally, hotels were largely dependent on cards and paperwork at the front desk to keep in touch with old and current customers.During the past few decades, nothing has enhanced the professionalism nor increased the productivity of the hospitality industry more than technology. IT has changed the procedures and structure for issues such as marketing, booking and reservations, food and beverage management, and accounting systems worldwide.

Problems faced by industry due to lack of IT

• There was inaccuracy in manually maintaining Past and current guest details.• Problem of maintaining large number labour

attendance & their a/c records.• Inaccuracy in maintaining hotel inventory

which affects hotel profits.

Technologies used in hospitality industry

• PMS (Property Management Systems)• CRS (Central Reservations Systems)• GDS (Global Distribution Systems)• POS (Point of Sales)• Sales & Catering• Yield Management• Guest History• Telecommunications Systems• CAS (Call Accounting Systems)• In-Room Systems• Locking Systems• HR (Payroll, Time & Attendance, Labor Scheduling)• Accounting Systems

Impact of IT on hospitality operations

Front Desk

Key Card

Credit Card

Smart Network

CCTV Security

At the Front Desk

Technology’s greatest impact has been at the desk.The property management system has quickened the

speed of service; reduced labor cost; improved accuracy; and modernized the look and flow of the lobby.

The self-service kiosk that speeds the guest along simultaneously saves the hotel labor (between 15%-20%).

Front Desk

point of sale system(POS)

• Point of sale system is where all retail transaction are completed.

• It is the point at which a customer makes a payment to the merchant in exchange for goods or services.

• Central processing unit (CPU) interfacing with individual unitsActs as a cash registerGuest transactionsguest check-in check-out

Property management systems (PMS) Functions

• Property Level Reservations

• Guest Accounting

• Rooms Management

Property Level Reservations Make reservations from

– Telephone calls– Web site– Travel Agents– Mail– Other

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Guest Accounting Module

AccountSettlement

Account Posting

AccountCreation

AccountUpdate

AccountEntry

Check-In

Check-out

Functions of the Rooms Management Module

AuxiliaryServices

In-HouseInformation

Room/Rate Assignment

Rooms Status Availability

Housekeeping

Energy Management and Climate Control Systems

• This system is designed to control equipment for the purpose of maintaining comfort levels in the property.

• This allows some equipment to be automatically turned off and on based on the set criteria (temp. control, etc)

Electronic Locking Systems

• Keys are typically made at the front desk .

• Keys are typically a “key mag-strip card” but could be any mag-strip card (credit card).

• It is for guest safety.

Credit Card Authorizations

• Bills can be settled by credit card .

Minibars

• The minibar is located in every 5* hotel room it is a good profit center for the hotel.

• There are 3 kinds of minibar: Traditional (Non automated) Minibars Semi automated Systems Automated (Microprocessor) Systems

Smart Networks available in Hotel rooms

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Time and AttendanceJD Edwards

JD Edwards is a suite of applications to automate warehousing, inventory, time and attendance, and job reporting. It works with all major data collection devices, giving complete, accurate information when and where required.

• Tracks Labour Hours• Allows clock in on multiple systems• Forecasts Labor needs

CCTV security system

• Whole hotel property is under CCTV coverage for security & safety purpose.

Bibliography

www.Google.com