iFeedbackA product of BHM Media Solutions GmbH

CONFIDENTIAL© 2012 BHM Media Solutions GmbH

MORE INTERACTION – MORE SERVICE – MORE REVENUE

INSPIRE CUSTOMERS

18 COUNTRIES

1.000 SITES

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AND BENEFIT FINANCIALLY

NEW TRENDSNEW MEDIA. NEW FORMS OF COMMUNICATION.

Smartphone Penetration in the US(IN MILL.)

Smartphone Penetration

115137

157176

2012 2013 20142015

50%+

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NEW OPPORTUNITIESOFFER YOUR CUSTOMERS AN EASY AND INSTANT WAY TO COMMUNICATE

1 2PRAISE & CRITICISM FROM YOUR GUESTS

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ON SITE. ON THEIR WAY.AT HOME.

3 UNIQUE CUSTOMER SERVICE RESPONSE

FAST AND EASY VIAWEB-APP

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DIRECT TO THE RIGHT MANAGER

INSTANTFEEDBACK

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NEW COSTUMERSLEVERAGE YOURS CUSTOMERS ONE ON ONE FEEDBACK TO GENERATE:

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1 2

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NEW REVENUESDISCOVER DAILY NEW SERVICE AND REVENUE OPPORTUNITIES

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IT IS ALL UP TO YOU = MONITORING AND ACTING QUICKLY IS KEY TO SUCCESS

VALUABLEINFORMATION

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LIVE EXPERIENCE 2.0PLEASE CHOOSE.

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PROVEN TRACK RECORDWHERE EXCELLENCE MAKES ALL THE DIFFERENCE

18 COUNTRIES1.000 SITES

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www.ifbck.comFAST. EASY. FASCINATING.

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UNIQUE EXPERIENCEINSPIRE YOUR CUSTOMERS WITH LEADING ONE ON ONE COMMUNICATION.

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CASE STUDIES ATTRACT. INTERACT. ACT.

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www.ifbck.comFAST. EASY. FASCINATING.

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THOUSANDS OF PEOPLEMANY MILLIONS OF INTERACTIONS.

AA I

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AIRPORTS. PUBLIC. RETAIL.

THOUSANDS OF SCREENS

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MORE BOOKINGSGREAT SHOWCASE. GREAT PUBLICITY.

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www.ifbck.comFAST. EASY. FASCINATING.

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THOUSANDS OF COMMENTSHUNDREDS OF „ONE ON ONE“ COMMUNICATIONS.

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IMAGE BOOSTA COMPLET NEW BRAND AND IMAGE PERCEPTION.

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www.ifbck.comFAST. EASY. FASCINATING.

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HUNDRES OF STORESMANY THOUSANDS OF INTERACTIONS.

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THOUSANDS OF COMMENTSSERVICE. FOOD. CLEANNESS.

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+ DOUBLE DIGIT INCREASEUP TO 12% MORE REVENUES.

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www.ifbck.comFAST. EASY. FASCINATING.

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BUNDESLIGA 2.0INTERACTIVE VIP FAN LOYALTY

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ENGAGING CUSTOMERSHOSPITALITY. RETAIL. BANKING...

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FIND AND RETAIN CUSTOMERS. THANK YOU

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YOUR PERSONAL CONSULTANT

Alexander BauerCUSTOMER ENGAGEMENT EXPERT

T +49 40 60942678-0alexander.bauer@bhmms.com

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BHM MEDIA SOLUTIONS GMBHHeadquarters und Auslieferungslager

Schmarjestrasse 3322767 Hamburg / Germany

T +49 40 60942678-0F +49 40 60942678-9

www.bhmms.com

Firmensitz und VerwaltungBHM Media Solutions GmbH

Universitätsstr. 6235037 Marburg / Germany

Sitz der Gesellschaft: MarburgRegistereintrag: HRB 6076 (Amtsgericht Marburg)

Geschäftsführung: Alexander Bauer, Stefan E. Muth

A MEMBER OF BHM GROUP